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● Maintaining patient records, handling billing/payment records, reviewing

insurance policies, confidentiality, and maintaining financial records is one of the


key responsibilities.
● Recording and collecting patient charges, controlling credit extended to
patients, and filing/ collecting third-party claims.
● Using various accounting and medical record software is essential for a front
desk officer as digital record keeping helps maintain confidentiality and save
time and capital.
● They also play an important role in coordinating activities and relaying
documents with other clinics, hospitals, insurance companies, and collaborators.
● Organizing regular staff meetings to address new information, any existing
issues, and finding solutions.
● Monitoring practice expenses, business office inventory, and equipment by
checking stock, anticipating needed supplies, placing and receiving orders for
supplies, verifying receipt of supplies, and scheduling equipment service and
repairs.

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