TECHNICAL SERVICE BULLETIN

BULLETIN NUMBER: D197/D198/D199/D200/D201/D202 – 009 07/24/2015

APPLICABLE MODEL:
LANIER – MP 2554SP/MP 3054SP/MP 3554SP/MP 4054SP/MP 5054SP/MP 6054SP
RICOH – MP 2554SP/MP 3054SP/MP 3554SP/MP 4054SP/MP 5054SP/MP 6054SP
SAVIN – MP 2554SP/MP 3054SP/MP 3554SP/MP 4054SP/MP 5054SP/MP 6054SP

SUBJECT: SC672 OCCURS

SYMPTOM:
SC672-11 or -12 (Controller start up error) occurs.
SC672-11: Communication error between operation panel and CTL after machine is powered on.
SC672-12: Communication error between operation panel and CTL after normal start-up.

 SC672 does not appear on the SMC report, since it is not logged.
 The Operation Panel (Normal Operation Panel / Smart Operation Panel) communicates with the
controller via a USB cable and IPU. SC672 is triggered when the panel cannot communicate with the
controller.
 These symptoms are also on the following applicable models: MP C2003/MP 2503/MP C3003/MP
C3503/MP C4503/MP C5503/MP C6003

CAUSES:
Possible causes include:
1. Failure of USB communication path (USB cable, IPU)
2. Data corruption of CTL onboard Flash memory
3. Poor supply voltage for CTL onboard ASIC
4. Firmware bug related to energy saving system
5. Defective CTL onboard converter
6. Defective CTL onboard resistors
7. FCU start-up error

IPU Controller
USB

Operation Panel

FCU
Figure 1: Operation Panel, IPU and Controller / FCU
continued…

Copyright  2015 RICOH Americas Corporation. All rights reserved. Page 1 of 11

Tech Service Bulletin No. D197/D198/D199/D200/D201/D202 – 009

SOLUTION:
Field Countermeasure:
Do the following.
1. Turn the machine power OFF/ON.
2. Check the power saving System firmware version.
- If this firmware is older than ver. F.23, update it to ver. F.23 or newer.
3. Re-connect the USB cable between IPU board and Operation Panel.

Figure 2: USB connector (IPU)

Figure 3: USB connector (Operation panel)

4. Do the action in the flowchart on the next page to determine the cause and best course of action.
Parts needed:
- USB Cable
- CTL Board
- IPU Board
- FCU board
- Operation Panel

 If the SC recurs after you do the action in this flowchart, do the following.
- If SC819 (cache error) in SC history, please replace controller board.
- If SC991 (SCS: scs time count level c’) appears in the SC history, replace the controller board
and USB cable.

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Tech Service Bulletin No. D197/D198/D199/D200/D201/D202 – 009

FLOWCHART TO DETERMINE THE REPLACEMENT PARTS:

SC672 occurs

LED 1 on the CTL is

blinking
See ‘A’ below

Yes No

Fuse 2 on the IPU is FCU board is installed

normal
*See ‘B’ below

Yes No
Yes No
Check the jumper switch
USB cable or IPU the FCU is ON
Operation Panel *See ‘C’ below
*See ‘D’ ‘E’ below

Yes No

SC672 still Set the

occurs even if jumper
FCU board is switch ON
removed

Yes
No
CTL board
FCU

Parts How to determine the cause

USB cable Fuse 2 on the IPU
Operation Panel Fuse 2 on the IPU
IPU Fuse 2 on the IPU
CTL LED1 on the CTL
FCU Jumper switch on FCU

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Tech Service Bulletin No. D197/D198/D199/D200/D201/D202 – 009

[A]: LED on the controller board

Check the condition (lit, off, blinking) of the LED on the CTL.

Figure 4: LED 1 on the CTL

No. Note
LED For CPU
1 - LED blinks when the CPU is operating normally.
- LED is lit or off when there is a problem with the CPU.

[B]: Fuse on the IPU

Figure 5: Fuse on the IPU

[C]: Jumper switch on the FCU

If the jumper switch on the FCU is OFF, turn the switch ON.

Figure 6: Jumper switch on the FCU

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Tech Service Bulletin No. D197/D198/D199/D200/D201/D202 – 009

[D]: Replacing the USB Cable

1. Remove the Paper Exit Tray [A].

2. Remove the Left Upper Cover [A] ( x 1)

3. Remove the Left Rear Cover [A] ( x 2)

4. Remove the Controller Cover [A] ( x 4)

5. Remove the Rear Cover [A] ( x4)

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Tech Service Bulletin No. D197/D198/D199/D200/D201/D202 – 009

6. Remove the Scanner Rear Cover [A] ( x 3)

7. Remove the Scanner Rear Cover (small) [A] ( x 2)

8. Remove the I/F Cable [A] ( x 2,  x 1,  x 1)

9. Remove the CIS Cable [A].

SPDF ( x 2,  x1) ARDF ( x 2,  x1)

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Tech Service Bulletin No. D197/D198/D199/D200/D201/D202 – 009

10. Remove the ADF ( x 2)

 When you re-attach the ARDF later, make sure to attach the right hinge screw on the left side.
11. Remove the Scanner Right Cover [A] ( x 1)

12. Remove the Scanner Front Cover [A] ( x 2)

13. Remove the Scanner Left Cover [A] ( x 2)

14. Remove the Operation Panel Upper Cover [A].

continued…

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Tech Service Bulletin No. D197/D198/D199/D200/D201/D202 – 009

15. Remove the USB Cable Connecter [A] ( x1,  x2)

16. Remove the two s.

17. Remove the two s.

18. Remove the Scanner Unit [A] ( x 11)

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Tech Service Bulletin No. D197/D198/D199/D200/D201/D202 – 009

 Never loosen or remove the following screw when you remove or re-attach the unit. This is
because this screw fixes the scanner cam in place. If the position of the scanner cam changes, the
scanner will be misaligned. This will result in image skew and other image alignment issues.

19. Remove the USB Cable ( x5)

 Make sure that there is no space between the machine frame and the following three areas of the
scanner unit when you re-attach the scanner unit.

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Tech Service Bulletin No. D197/D198/D199/D200/D201/D202 – 009

PARTS NUMBER CHANGE INFORMATION:

# Part Old P/N New P/N Description Q’ty
1 USB D2025220 D2025224 Harness: CRN-C1: Operation Sub-Unit: 1
cable Ass'y

[E]: Operation Panel

Do the following procedure step-by-step if the USB cable replacement does not solve the symptom. Stop the
procedure at any step if the symptom is solved.
1. Reconnect [a] (Cable:LCDC:USB) and [b] (Cable:USB).
2. Replace [a] (Cable:LCDC:USB) and [b] (Cable:USB).
3. Replace [c] (PCB:OP-L:USB:ass’y).
4. Replace [d] (PCB:LCDC:AR2FT:ME-C1:Ass’y).

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Tech Service Bulletin No. D197/D198/D199/D200/D201/D202 – 009

Production Countermeasure:
The following modifications were applied for each possible cause.

# Possible cause SC Code Modification

Failure of the USB Screening process added to USB cable

communication path SC672-11 assembly line from Sept. 2014.
1
(USB cable, IPU) -12

Firmware bug with energy Firmware modified in Feb 2014

saving system
(Power Saving Sys version F.17 or newer)
2 -11

Defective converter on CTL Test process added to assembly line from

3 -11 Apr 2014.

Defective resistors on CTL Assembly line process changed to prevent

4 -11 resistor damage from May 2013.

UNITS AFFECTED:
The serial number cut-in information was not available at time of this publication.

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