SABARAGAMUWA UNIVERSITY oF seiLANKA 14> FACULTY OF MANAGEMENT STUDIES BSc HONOURS IN MARKETING MANAGEMENT. ‘YEAR II SEMESTER I EXAMINATION ~ MARCH 2021 ORGANIZATIONAL BEHAVIOR ~ MM 2123, ‘Time allowed : THREE (8) hours _ _ Answer all questions in Part I and any three (03) questions from part Ii PART I- ANSWER ALL QUESTIONS. Question 1 ~ 15 underline the most appropriate answer from the four options given below. 1. Organizational Behavior (OB) isa systematic study of in organizations. i, fuman values and perception fi, perception and intelligence iii, human attitudes and human behaviors jv, human performance and prediction 2. Which one of the following is the definition given by Luthans (2015)? i, OBisan academic discipline that is concerned with understanding, predicting and controlling human behavior. fi, OBis the study of individual behavior and group dynamics in organizational settings fii, OB isthe study of human aspect of an organization jy, OB issubset of management activities ogncemed to human behavior. 3. Which one ofthe following nota characteristic of the field of OB? i. Multdiseiplinary nature ii, Application ofthe seientific method to manageril problems ii, A defined busines functions fv. Improvement and complex nature. 4. Scientists of OB identity that organizations are nt static but dynamic and i. systematic fi, ever changing ii, processing iv. improving. 5. Which one ofthe following successful managers must not consider i. Right attitudes. ii, Interpersonal communication, fii, Individual similar, iv. Group dynamics. Page 1of61. Bandura is related to; i. cognitive approsch fi, social cognitive theory fil, behavioristic framework iv. none of these. “The throe Intellectual abilities are; i. cognitive, practical, emotional. fi, cognitive, social, bchavoristc. iil, leadership, cognitive, social iv. behaviorist, attribution, motivational Practical intelligence is related to; i. explicit knowledge. fi, knowledge of complicated training manuals. fii, solving the theoretial problem. iv, tacit knowledge, Abilities are defined a... possesod by « person which make him or her able to do ajob ora certain work. i, skills, ii, motivation ii, capabilites, ive responsibilities, ‘The atte based on the concept that “every individual wil have an intention to react ina certain way toward something is “under. ‘component of attitude. i. cognitive. . fi, behavioral iil, affective. jv. commitment. Without essere itis hardly possible for managers and professionals to succeed to managing organization, others and self i. interpersonal sil. Ihard kil iil soft kil iv. analytical skill Managers have a usefil strategy to change attitudes of employees and it is called i, motivation fi, persuasion. iit, learning. iv, disciplining Page 20f613, People behave according to their values because any aetions tha 48 ..eten With Hhete ‘values will result in feelings of gui, shame, or self-deprecation, i. agree. fi, appreciated fil, inconsistent. iw. developed. 14. Positive reinforcoment refers to; i. strengthen the behavior by termination of an undesirable consequence. ii, _ strengthen the behavior by epplying a desirable consequence, lil discourage the behavior by terminating of a desirable consequence. iv, discourage the behavior by applying of an undesirable consequence, Is, {is nota characteristic ofa team, i Individual performance. il, Complementary skills, iti, Collective performance. iv. Positive synergy. (15 Marks) Table no. 1 includes Question 16-20 Dimensions of Big Five Model of personality given in table O1. You ‘are required to write ‘meaning of dimensions in the column C of Table Tablet ‘Question | Big Dimension | — ‘Meaning (Cam C) No. 16 Agresblaness 17) Conscientious 18) Emotional a stability “dF Openness experience | 30) Extraverson (G5 Marks) Page 30f6‘Table no. 2 includes Question 21 ~23 ‘Three types of commitment given in the Table 02. Write relevant definitions of commitmen: in the column C of Table 02, ‘Table 02 Question [Commitment Type Definitions (Column C) No. 21 | Affective Commitment B_| Nommative Commitment 2 | Continuance — Commitment (3 Niarks) Table no, 3 includes Question 24 ~26 Bariers to perception (Perceptual errors) are given in the Table 03. Provide specific examples for ‘exch barrie to perception in column C of Table 03, Table 03 Question Barriers to "Example (Column ) _No. perception 24 | Halo fect, 25 | Pereepiual Defense 26 | Fistimpression Eror (3 Marks) 27. Read the following mini-case study and answer questions given below: [Nalak was career ambitious young executive in a lage State Bank. He accepted © do a foreign assignment (fo work a the Assistant Branch Manager in the’ branch Toested in “Maairas in india) by believing that doing a foreign assignment would lead toa promotion into senior management of the bank. After working for one year, he came to know that most of the senior management people did not have a single foreign assignment done. Asa result he began to experience a certain amount of tension and discomfort in the second year of the foeign assignment. However, he convinced himself thatthe foreign asignment isnot bad as ithas been given a great exposure to him resulting in improving his management skls and knowledge. Also, he could enjoy by being in an environment whichis different culturally, religiously, geographically and politically. 1. Is there a cognitive dissonance? by, Is the behavior more difficult to change? What do you understand by cognitive dissonance? : @ marks) Page dof 628, Read the following mini case study and answer the following questions given below. Job of GM will become vacant in BB Company by the end ofthis year andthe CEO wasts to ‘select one from the four department heads to fll the vacancy. The CEO informs his inteasion of selecting the best by the beginning of the next year to all the heads informally. ‘There is struggle between Production Manager and the Marketing manager for the promotion. Both ‘worked hard to improve the departmental performance. The conflicts end in selecting the better person. ic. Production Manager. The Marketing Manager gets frustrated and anyhow forgets it after one week by considering what he got ftom the company (better salary, beter incentives and other perks) ‘4 Is the conslct functional or dysfunctional? ‘Briefly justify your answer. @ marks) Page 5 of