Hiya there! We hate to hear that you are experiencing tracking issues with your controller.

We
would be happy to help you resolve this as quickly as possible. If you are encountering issues pairing
your controllers or getting them to show up in VR, you can try a couple of things:

Make sure the tracking cameras of the controllers are clean. Customers need to use the cleaning
cloth provided with the Quest Pro, or a dry, non-abrasive microfiber cloth.

While in VR, hold the controllers at eye level, pointing in front so that the cameras on the controller
can see the surroundings.

Move the controller around slowly for the controllers to start tracking.

Go through the Meta Quest app and unpair/pair the controllers.

Restart the controller by holding down the power button (Oculus/menu) for 1 to 2 seconds.

Try waking them up by quickly pressing the Oculus or Menu buttons.

Try pressing and holding the Oculus button for 5 to 10 seconds.

If the controllers re-center, then at least the controller Bluetooth is connected. This means it’s likely
the controller is not tracking.

Try rebooting the controller by holding down the Oculus/Menu button until you see the lights
change.

If that does not work, manually pair the controller using commands:

To enter pairing mode on each controller, press and hold the Oculus+B (right) or Menu+Y buttons
(left) for 3 seconds. You'll feel a light vibration from the front trigger when the controller transitions
into pairing mode.

You can also try a couple of button combinations to get the controllers to appear:

Force power off the controllers by holding down B or Y for 15 seconds.

Turn them back on by short pressing the Oculus or Menu buttons.

Last resort step is to factory reset the controller:

Right Controller: Hold A and Oculus buttons until the LED begins flashing red/white.

Left Controller: Hold X and Menu buttons until the LED begins flashing red/white.

Release the buttons immediately after the LED begins blinking red/white.

Perform a manual pairing and check if controller LED would flash blue and white to signal pairing
state.

Once paired, controllers may take a while to update and stay unresponsive until they finish, and LED
would be purple during the update.

If the issue persists, please reach back out. We would love to continue assisting you.