Dealer Technical Report Confidential

Dealer Toyota Calbayog Samar Issue Date 5/24/2023

Report No. TCY 22-005 Page No Page 1 of 6

For Internal Use of Toyota Motor Philippines and Authorized Toyota Dealers Only
Approver Author
Marjorie Joy A. Orocay
Rodolfo E. Fabrigaras
Service Manager
Dealer Technical Leader

I. SUBJECT
VIOS 1.3 CVT, NSP150L, DTC Code B1801 , Open in D Squid Circuit
II. VEHICLE DETAILS
Model Name Model Code VIN / Frame Number
VIOS NSP150L MR0AB8DD1M5137288
Engine Number CS Number Mileage (km) Year Model
2GD5092147 S2J654 24,421 KM 2021
Delivery Date First Complaint Date Repair Date TMP Received Date
07/28/2021 10/26/2022 11/07/2022
III. MARKET IMPACT ANALYSIS
Technical Rank Market Impact Case Situation
☐ S ☒ Buyback Requested
☒ High
☐ A ☐ Out of Warranty
☐ Medium
☒ B ☐ After Countermeasure
☐ Low
☐ C ☐ Potential High Number of Case
Third Party Involvement MTD Case Total Case
☐ Government ☐ DTI ☒ Others
☐ Court / Legal ☐ Lemon Law
1 1
☐ Police ☐ Media
☐ Fire Dept ☐ Social Media
IV. CUSTOMER COMPLAINT
Customer Complaint Airbag sign indicate in dashboard panel
Voice of Customer Sir paki check ng aircon ng sasakyan ko. Wala na kasing lamig.
V. REPAIR HISTORY
Pre-Delivery Service
- - -
Preventive Maintenance Service
11/05/2022 Preventive Maintenance Service 25,147 KM

Warranty Claim
- - -
Non-Warranty Repair
- - -
Body and Paint Repair
- -
Accessories Installation& Other Items
- - -
VI. COMPLAINT OCCURRENCE CONDITION
Complaint Description DTC B1801 Occur due to Spiral Cable Open Circuit
Complaint First Occurrence 10/26/2022
Frequency / Timing Always
Location My Garage
Road Surface Cemented
Passenger Load 1
Vehicle Speed (kph) 0kph
Engine Speed (rpm) Engine Idling
Electrical Load A/C & Radio ON
<Additional condition> None

TOYOTA MOTOR PHILIPPINES CORPORATION

Customer Service Operations - Technical Department
Form CSOT-EDER-14210-01
 Dealer Technical Report Confidential
Dealer Toyota Calbayog Samar Issue Date 5/24/2023
Report No. TCY 22-005 Page No Page 2 of 6

For Internal Use of Toyota Motor Philippines and Authorized Toyota Dealers Only
VII. VEHICLE USAGE CONDITION
Usage Private
Mileage (km) 24,147 KM
Route Paranas, Western Samar
Road Surface Asphalt road, Cemented road and Rough road
Weather 32̊C Outside weather condition
Vehicle Speed 0-10 KPH
Passenger Load 1 – 6 Person
Driven by Male
Electrical Load A/C & Radio ON
<Additional condition> -
VIII. COMPLAINT CONFIRMATION
Illustration Item / Activity Result & Judgment

GOOD
Visual Inspection of Vehicle Exterior
No Damages Or Hit Mark OK

Duplicate Customer complaint.

Confirmed Aircon No Cooling NG
Switch on A/C

Description of Complaint Aircon No Cooling due to Refrigerant Leak on compressor assymbly

<Conditions or Parameters> At TCY Service area
Evaluation Rating <if applicable> 3- Marginal (Very critical customers may complain)
IX. VEHICLE INSPECTION AND TROUBLESHOOTING DETAILS
Illustration Inspection / Diagnosis Result & Judgement

TOYOTA MOTOR PHILIPPINES CORPORATION

Customer Service Operations - Technical Department
Form CSOT-EDER-14210-01
 Dealer Technical Report Confidential
Dealer Toyota Calbayog Samar Issue Date 5/24/2023
Report No. TCY 22-005 Page No Page 3 of 6

For Internal Use of Toyota Motor Philippines and Authorized Toyota Dealers Only

Checked refrigerant pressure Actual Reading: 0psi NG

TOYOTA MOTOR PHILIPPINES CORPORATION

Customer Service Operations - Technical Department
Form CSOT-EDER-14210-01
 Dealer Technical Report Confidential
Dealer Toyota Calbayog Samar Issue Date 5/24/2023
Report No. TCY 22-005 Page No Page 4 of 6

For Internal Use of Toyota Motor Philippines and Authorized Toyota Dealers Only

We found leak on Suction Hose

Visual inspection of Aircon Pipe due to pipe hitting on the engine NG
coolant bleeder.

Removed Suction Hose Found Hole on Suction Hose NG

Hole

TOYOTA MOTOR PHILIPPINES CORPORATION

Customer Service Operations - Technical Department
Form CSOT-EDER-14210-01
 Dealer Technical Report Confidential
Dealer Toyota Calbayog Samar Issue Date 5/24/2023
Report No. TCY 22-005 Page No Page 5 of 6

For Internal Use of Toyota Motor Philippines and Authorized Toyota Dealers Only

 Replaced A/C Suction Hose.

 Performed Vacuum. After replacing Suction Hose
 Added Compressor Oil. customer complaint was OK
 Recharged Refrigerant 134A. eliminated

X. PROBABLE CAUSE
We suspected that the vehicle problem was due to the following:
1.) Deformed Suction Hose
2.) Poor assembly of Aircon Suction Hose
XI. CORRECTION
Replaced A/C Suction Hose, Performed Vacuum, added Compressor Oil and Recharged Refrigerant 134A.
OFP Was stored at TCY.
Original Failed Part
N SUCTION, HOSE 88712-BZ610 110092979
Correction Part
N SUCTION, HOSE 88712-BZ610 110092979
XII. RESULT
After replacing A/C Suction Hose customer complaint was eliminated
XIII. REQUEST &COMMENT
These is the 1st case received of dealer side
This complaint was resulted a negative feedback regarding Toyota quality
Kindly stock parts so that we can ordered anytime
XIV. AFFECTED VEHICLES
1 affected unit for this month
No Model Code VIN/Frame No. Engine No. Delivery Date Repair Date Odometer (Km)
N F653L MHKM5EE2FMK017090 1NRG131398 08/19/2021 02/01/2022 5,753 KM
XV. ATTACHMENTS

TOYOTA MOTOR PHILIPPINES CORPORATION

Customer Service Operations - Technical Department
Form CSOT-EDER-14210-01
 Dealer Technical Report Confidential
Dealer Toyota Calbayog Samar Issue Date 5/24/2023
Report No. TCY 22-005 Page No Page 6 of 6

For Internal Use of Toyota Motor Philippines and Authorized Toyota Dealers Only
Item File Name / Remarks
☐ Photo / Video / Audio Recording
☐ Vehicle Servicing Document
☐ Test Result
☐ Check Sheet
☐ GTS Snapshot Data
☐ <Others>

Attachment sent through email must be within 5MB of file size

TOYOTA MOTOR PHILIPPINES CORPORATION

Customer Service Operations - Technical Department
Form CSOT-EDER-14210-01