Hotel Arts group developed topics from their Service Encounters subject to analyze customer service at two hotels. They found Hotel A provided friendly service but lacked amenities, while Hotel B had many amenities but impersonal service. Overall, both hotels could improve by focusing on both service quality and available amenities for customers.
Hotel Arts group developed topics from their Service Encounters subject to analyze customer service at two hotels. They found Hotel A provided friendly service but lacked amenities, while Hotel B had many amenities but impersonal service. Overall, both hotels could improve by focusing on both service quality and available amenities for customers.
Hotel Arts group developed topics from their Service Encounters subject to analyze customer service at two hotels. They found Hotel A provided friendly service but lacked amenities, while Hotel B had many amenities but impersonal service. Overall, both hotels could improve by focusing on both service quality and available amenities for customers.