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  • Service Encounters HW

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    Rasam R
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    Hotel Arts group report compares topics from a university subject on service encounters to concepts discussed by Jordi Cortina in a speech at Hotel Arts. Cortina spoke about the importance of empathy and emotional intelligence in customer service. He emphasized treating customers as individuals and building genuine connections to create loyal customers.

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    Service Encounters HW (6)

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    Hotel Arts group report compares topics from a university subject on service encounters to concepts discussed by Jordi Cortina in a speech at Hotel Arts. Cortina spoke about the importance of empathy and emotional intelligence in customer service. He emphasized treating customers as individuals and building genuine connections to create loyal customers.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    5 views1 page

    Service Encounters HW

    Uploaded by

    Rasam R
    Hotel Arts group report compares topics from a university subject on service encounters to concepts discussed by Jordi Cortina in a speech at Hotel Arts. Cortina spoke about the importance of empathy and emotional intelligence in customer service. He emphasized treating customers as individuals and building genuine connections to create loyal customers.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    “Hotel Arts group report”

    Introduction
    The aim of this report is to compare the topics developed during the Service Encounters subject with the
    concepts developed by Jordi Cortina during his speech at Hotel Arts on

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