Official (Closed) - Sensitive Normal

Question 1

A local bank has recently received an increased number of complaints from customers
regarding credit card billing errors. During the last 10 weeks, the company has collected
data from a sample size of 1,000 credit card bills per week. The data complied on a daily
basis is as follows:

Week No. of Non-conformities

1 14
2 17
3 18
4 16
5 17
6 13
7 8
8 11
9 12
10 14

(i) Construct and draw a p-chart using this information (including UCL & LCL).
(ii) If the numbers of non-conformities for the next three weeks are 16, 15 and 10, should
the bank be alarmed?
 Official (Closed) - Sensitive Normal

Question 2

A local telecoms company has recently received an increase number of complaints from
mobile phone subscribers regarding billing errors. During the last 8 weeks, the company
has collected data from a sample size of 1,000 mobile phone bills per week. The data
complied on a weekly basis is as follows:

Week No. of billing errors

11 15
12 22
13 10
14 28
15 16
16 20
17 30
18 12

(i) Construct and draw a p-chart using this information (including UCL & LCL).
(ii) If the number of billing errors for the next three weeks are 18, 22 and 15, should the
company be alarmed?
 Official (Closed) - Sensitive Normal

Question 3

A company specializing in professional cleaning services wants to open an office in a

suburban section of a large city. It has identified four large office buildings as potential
customers. The locations of these buildings in kilometers on the xy coordinate grid are
A=(5,4), B=(4,6), C=(3,2), D=(2,1). The expected demand for cleaning services from these
buildings are weighted as wA=30, wB=50, wC=20, wD=40. Recommend a location for the
office that will minimize the total weighted distance for job-related travel.
 Official (Closed) - Sensitive Normal

Question 4

A premium seafood supplier wants to open an outlet in the central part of Singapore. It has
identified four large hotels as potential customers. The locations of these hotels in
kilometres on the xy coordinate grid are A=(6,4), B=(3,6), C=(4,2), D=(3,3). The expected
demand for seafood from these hotels are weighted as wA=40, wB=60, wC=30, wD=50.
Recommend a location for the outlet that will minimise the total weighted distance travelled.