Usability Testing Report Template and Examples ... - Xtensio

25/05/2023, 12:00 Usability Testing Report Template And Examples ...
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Company Name
Usability Testing
R t
A "Usability Testing Report" is the key document
for any company that wants to gain a deeper
Project Lead: Ashley
Solloway
UX Researcher: Timothy
understanding of their audience's needs and Nichols
frustrations. Whether it’s for a website, mobile Research Analyst: Mariah
app, physical product, or anything you can test in
front of people, usability tests can help you
discover product flaws as well as areas of
confusion. This template guides you through the
f bilit t t dh l d li
Table of
Contents
Executive Summary
Goals
Methodology
Outreach & Screening
Participant Profiles
Testing Setup, Moderation
& Post-Test Questions
Results
Overall Concept
Category 1
Category 2
Bugs & Issues
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25/05/2023, 12:00 Usability Testing Report Template And Examples ... | Xtensio
Recommendations & Action

Items
Disclaimer
Appendix
Executive Summary
The length of your executive summary can vary,
but it's important to give a concise overview to 72% 28%
discuss the purpose of the study, how it took place of of
and your key findings. participants participants
were able were
to unable to
Start by briefly describing how you tested your
successfully complete
product's usability.
complete all tasks.
List the factors that you used to define usability
all tasks.
here (e.g: appeal and clarity to a user).
Factor 2. 33%
Factor 3. 54% of
of participants
Describe the age range and geographic participants complained
breakdown of your test group. Briefly describe the enjoyed about this
type of test you conducted (online or in person) this specific specific
and the key findings you collected from your test. experience. experience.
List your key findings in bullet form here, or use
the callouts to the right.
Example: The majority of participants
understood the general premise of {your
product}.
Example: 45 of the 50 test participants had
Goals
Use this section to list what you hoped to achieve by
running your usability tests here.
Identify bugs & Test product Reveal friction

issues with the concept with your points and
Methodolog
Outreach & Screening
Use this section to describe how you found the users
to participate in your test. Briefly explain how you
screened the participants to make sure they fulfilled
your user persona guidelines. For example, if you're
testing a social media app, you may want to screen for
people who frequently use multiple existing social
media platforms.
Channels Used:
List the channels you used to connect with possible
participants here.
Example of a channel: job forums
Example of a channel: social media
Screening Criteria:
List your first criterion that all participants met here
Age Gender Income

Participant
Participant
Profiles 1
Use this section to summarize the Participant
characteristics of the participants. 2
Make note of overarching
similarities among participants. For
example, all participants might fall
 (https://xtensio.com) Age Gender Income
Participant
3
Participant
4
Participant
5
Participant
6
5% 18 and under Participant

30% 39-48 7
25% 19-28
10% 49 and older Traditional Ads
Incentive
30% 29-38
Online & Social Media
Fear
Referral
Achievement
PR & News
Growth
Experiential and
Power
Guerrilla Efforts
Social
Other
Testing Setup, Moderation

& Post-Test Questions
Use this section to describe the type of test you conducted,
the role of the test's moderator, the steps you followed to
1. Introduction
Describe the first step of your testing process. Briefly
explain what the participants were told regarding the
test and your product before they began. What did the
moderator do to introduce participants to the product
and the test? How did the moderator ask participants
to express their opinions about the product?
2. Tasks
List the tasks you asked your participants to perform
here.
Create an account and log in.

Edit your profile.
Find specific content, page, button, etc.
Complete an entire task from start to finish (for
example: upload a photo, request a quote, purchase
a product, etc.)
3. Post-Test Questions
You can pose questions to participants after the test to
gain a deeper understanding of how they felt about the
product overall.
Results
Describe how you organized, analyzed and
synthesized all of your data. Group all of your findings
into major categories so that the reader can easily
digest your findings. The following sections should be
a more thorough breakdown of your findings,
separated by categories or topics. Some examples of
these can be: Account Creation, Editing Profile, or any
specific task or process of your product. The image
below can be an image of your product or a screen
grab of a feature
O (https://xtensio.com)
 ll Accuracy
83% 72%
of participants understood of participants enjoyed the Happiness / Enjoyability
the core premise and concept and the overall
overall concept of this experience of using the Confusion
product. product.
Relevance
54% 24%
of participants successfully of participants
THE GOOD THE BAD

Analyze the positive observations and Analyze the negative observations and data
data you've gathered as they relate to the you've gathered as they relate to the
overall concept in a paragraph or two. overall concept in a paragraph or two.
"Include a relevant quote "Include a relevant quote

from a participant or an from a participant or an
important statistic that important statistic that
Category 1
Accuracy
83% 72%
the core premise of the overall experience related
first category for this to the first category using Confusion
product. the product.
Relevance
54% 24%
of of participants had
THE GOOD THE BAD

Analyze the positive observations and data Analyze the negative observations and data
you've gathered as they relate to the first you've gathered as they relate to the first
category in a paragraph or two. category in a paragraph or two.
Category 2
Accuracy
83% 72%
the core premise of the overall experience related
second category for this to the second category Confusion
product. using the product.
Relevance
54% 24%
of participants were of participants had
THE GOOD THE BAD

Analyze the positive observations and data Analyze the negative observations and data
you've gathered as they relate to the you've gathered as they relate to the
second category in a paragraph or two. second category in a paragraph or two.
important statistic that important statistic that
Bugs
 & Issues
(https://xtensio.com)
List any bugs or technical issues participants encountered
during the usability test. You can also include screen grabs
of the issues in this section or in the appendix.
OVERALL CONCEPT
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An error occurred when the user tried to complete this
task.
This function did not work properly.
CATEGORY 1
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An error occurred when the user tried to complete this
task.
This function did not work properly.
CATEGORY 2
Recommendations & Action

Items
Provide recommendations or action items for improving your
0 out of 4 items completed 0 out of 4 items completed 0 out of 4 items completed
The overall When attempting When attempting

concept should to complete this to complete this
be improved and certain task, certain task,
clarified with participants did participants did
regard to this this instead. this instead.
aspect of your Consider adding, Consider adding,
product because removing or removing or
your target modifying this modifying this
audience thought feature to feature to
this. improve usability. improve usability.
The
(https://xtensio.com)
overall
concept should
This feature of
the product was
This feature of
the product was
be improved and especially especially
clarified with confusing for confusing for
regard to this participants. participants.
aspect of your Consider Consider
product because reorganizing the reorganizing the
your target structure of the structure of the
audience thought product to further product to further
this. explain this explain this
process. process.
The overall
Disclaimer
Several factors may have affected the results of the
usability test. It's important to remember that people
bring their own experiences and biases into a test
without realizing that they might color their impressions.
List out some of the factors you encountered with brief
explanations in this section.
1. The sample size may not be representative of all

people that may use the product.
2. While moderation began with a set agenda,
questions and tasks administered varied from
participant to participant.
3 H d f l
Appendix
Documentation Media Notable Quotes
Include links to all Include relevant List any notable

documentation, product screen grabs
quotes from users
resources, and files (especially important
relevant to this test. for bugs identified). either during or after
the usability test.
This can include all Include links for
analysis documents,
Was there a quote
from a participant
that was
unexpected or
surprising?
W th t
Thank you!
Company, Location
yourwebsite.com
(https://app.xtensio.com/design/22
meya7t#)contact@yourwebsite.c
om
DO NEXT 
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Recommendations & Action

Identify bugs & Test product Reveal friction

Age Gender Income

 (https://xtensio.com) Age Gender Income

5% 18 and under Participant

Testing Setup, Moderation

Create an account and log in.

THE GOOD THE BAD

"Include a relevant quote "Include a relevant quote

THE GOOD THE BAD

THE GOOD THE BAD

This item was not displaying properly.

This item was not displaying properly.

Recommendations & Action

The overall When attempting When attempting

1. The sample size may not be representative of all

Documentation Media Notable Quotes

Include links to all Include relevant List any notable

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