Computer assistants are technical specialists who assist

clients with the installation, maintenance, and proper

operation of computer and IT systems. They ensure that
computer systems are performing correctly, and resolve
technical issues through diagnostic and troubleshooting
techniques.
When interviewing computer assistants, the best
candidates will have a broad knowledge of hardware and
software technology and excellent problem-solving
abilities. Be wary of candidates who lack good customer
service skills or critical thinking abilities.
Interview Questions for Computer
Assistants:
1. Which operating systems have you worked
with?
Assesses the candidate's experience.

2. What methods would you use when

diagnosing internet connectivity issues?
Explores the knowledge of diagnostic protocols and
techniques.

3. How would you translate technical

information into layman's terms for
customers?
Evaluates the candidate's communication and
interpersonal skills.
4. How would you handle a technical issue
that you couldn't resolve?
Explores the candidate's problem-solving abilities and
willingness to improve their skills.

5. What was the most difficult technical

issue you faced and how did you resolve it?
Assesses the candidate's technical skills.
Job Interview Questions & Answers For An IT Assistant
Apr 13, 2016
By Selipha Kihagi

As an IT Assistant, your major function is to assist in the day to day operations of the IT
department and making sure that all systems are functioning properly. Part of your
responsibilities will include configuration and maintenance of equipment such as computers,
printers, scanners, CCTV, and other technical equipment. You will also assist in handling IT
vendors and providers, helping staff with IT related issues and generally ensuring that all
systems are running smoothly.

Now that we are clear on some of the major responsibilities, how do you stand out from
other applicants and get the job? The number one step is picking a job you are well
qualified and applying with your most recent and updated professional CV. This is what gets
you to the interview stage, where you confirm your suitability through answering several
questions from the interviewer or recruitment manager.

To pass the interview, you will need to be well prepared and part of that preparation is going
through interview questions to expect and rehearsing their answers. To help you on this,
below are 5 questions you can expect in an IT Assistant job.

Job Interview Questions & Answers for an IT Assistant

1. Tell me about yourself
This is one question you will probably not miss in your next job interview. It helps the
interviewer or recruiter establish a baseline for the interview and evaluate how familiar you
are with the job in question. An example answer to this question would be this;

“My name is Naomi Kanja. I have been in the IT industry for 2 years now. In my most recent
position as an IT Officer at company X, I was involved with installation, maintenance and
updating of various software and attending to any technical complaints from staff. One
reason I enjoy being in the IT profession is the chance to help people by solving problems
and seeing a tech-savvy organization run smoothly. I am now seeking an opportunity in a
company that values the benefits of latest technologies, where I can join a dedicated team
and leverage my skills.”

A trick to always getting this question right in any interview you walk in is to remember that
the employer or recruiter is looking to know more about your professional life, not personal.

2. Why do you think you are the best candidate for this job?
This is one of those questions that recruiters will ask when they have a pool of suitably
qualified candidates but want to make a smart hire. How you answer this question will either
blow your chances before even the interview is done or impress enough to warrant you a
second interview.
An ideal answer would be; “I believe that I am the best candidate for this position because
of my existing IT experience and ability to easily adapt to different situations. I also have a
passion for success and willingness to learn, which keep me motivated to accomplish set
tasks within and before deadlines. Also, with my great interpersonal skills, I can work well
with others which I believe is crucial in this role.”

3. What is the biggest challenge you have faced in your career?

When an interviewer poses this question, they are trying to identify your strengths and
weaknesses but don’t want to ask that common question that is now becoming cliché. So,
take a few seconds to collect your thoughts and focus on a challenge that does not discredit
you as a skilled IT professional and then give that as your example.

As an IT Assistant and considering your major responsibilities that we mentioned above,

which is one skill will impress your employer beyond your technical expertise. It could be
how you assisted a difficult co-worker with an IT problem or how you proposed changes to
the existing IT systems and succeeded to see implementation, even though your direct boss
and company staff were against it. This shows initiative and confirms your passion to
succeed. You can learn more about this question in this video.

4. What salary are you expecting for this job?

The salary question will hardly miss in your next IT Assistant job interview, even when the
employer clearly has a set budget for the position. To ensure you do not lose out on a
chance for the job when the interview was going well, make sure you do not overstate or
understate the amount.

Do your research if you do not have a figure in mind to know the range to quote. Then you
can answer that question this way; “According to the research I have done and duties listed
in this particular job, similar positions pay a salary of X to Z. With my skills and past
experience, I expect a salary ranging between Y and Z”.