WARRANTY APPLICATIONS

Why the Warranty is important?

PRODUCT DOCUMENTED
MANUFACTURER GUARANTEE OF
& QUALITY CUSTOMER
SERVICE PROVIDER

Provide customers legally-ensured service replacement or

correction of issues in so far as the warranty stipulates its
conditions, for the duration of its term

A good warranty of sufficient term and backed by quality service helps

ensure buyer confidence, fosters good customer relationships, promotes the
sellers brand and as a rule IMPROVES SALES
Hertz Standard Warranty Periods

Model / Series Standard Warranty Period

• All Oil Injected Screw Type Series

• All Piston Type Series (3 kW and up) 12 months from the commissioning
date or 15 months from the invoice date
(whichever happens earlier) and not
• All Portable Series limited with the working hours

• All dryers and downstream

equipment

• Spare parts 6 months after the invoice date

What is covered in Standard Warranty period?

✓ Standard warranty covers complete machine including its all components

against to manufacturing and quality faults.

❖ Labor cost: the warranty only covers the replacement of parts for
problems caused by manufacturing and quality problems. Hertz is not
responsible for the labor costs during the warranty period.

❖ Shipping: parts confirmed to be change under warranty will be

delivered with ex-works Istanbul condition.

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Smart Warranty Applicable Models/Period

Model / Series Smart Warranty Period

• HGS&HSC Series

• HSC Series
40,000 operating hours
(60 months) from the commissioning
date or 63 months from the invoice date
• HSC-D Series (whichever happens earlier)

• FRECON PLUS Series

Components covered by Smart Warranty

Components continue to be covered in extended warranty after standard warranty

period has expired
COVERED RADIATOR &
OIL TANK
UNDER AIREND UNIT MAIN MOTOR HEAT
(SEPARATOR TANK)
WARRANTY EXCHANGER*
Drive Belts Hoses
Pulleys Flexible Hoses
Oil Filter*
Auto Grease System Safety Valves
EXCEPT Air Filter* Hoses
Drive Coupling Solenoid Valves
Separator Filter*
Related Tires* Equipments On Tank

COVERED
MINIMUM PRESSURE THERMOSTATIC
UNDER PLC CONTROLLER INTAKE VALVE
VALVE VALVE
WARRANTY

Pressure Sensors
Connection Connection
Temperature Connection
Equipments Equipments
EXCEPT Sensors Equipments
Solenoid Valves Maintenance
Contactors Maintenance kits
Maintenance Kits kits
Solenoid Valves

*Components where applicable

Warranty Conditions

Both Standard and Smart Warranty is free of charge to the compressor owner, however
there are certain obligations in order to keep the compressor in Warranty program.

CUSTOMER
RESPONSIBILITIES

COMMISSIONING BY PERIODICAL
AUTHORIZED SERVICE MAINTENANCES
SUPPLIER ON TIME

COMMISSIONING GENUINE
FORM PARTS

DAILY / WEEKLY
CHECKS

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Warranty Conditions

➢ Commissioning by Authorized Service Supplier: Compressors must be started-up

only by authorized service technicians. Installation must be checked and confirmed
by commissioning technician

➢ Commissioning form: A fully filled and signed commissioning form and installation
photos should be submitted to Hertz Warranty Department within 15 days after the
start-up

➢ Daily/weekly checks: Compressor owner is responsible for all daily/weekly checks

which is given in user manual / service schedule

➢ Genuine Parts: Only Hertz genuine parts and lubricants should be used for periodical
maintenances and repairs

➢ Periodical Maintenances On Time: All periodical maintenances must be performed

by authorized service suppliers on time according to the maintenance tables in user
manuals
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Re-validation For Unsold Compressors

Re-validation of warranty: If the commissioning period of the machine is longer than 6

months from the manufacturing date of the machine, a preventive maintenance should
be performed

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Maintenance Table for Screw Type
Daily:

✓ Check the oil level of the compressor.

Check the oil level when the compressor is in stop mode. If the oil is low, top up it
✓ In the course of operation, check the warning signs and operating values on the
control panel
✓ Discharge the water accumulated in the tank by opening the valve under the air
tank slowly

Weekly:

❑ Clean the compressor panel filters and air filters by pressurized air
❑ Discharge the water accumulated in the air tank
❑ Use pressurized air to clean the radiator slices
❑ Check the oil level
❑ Check the compressor internal parts and components for oil leaks or damages
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Maintenance Table for Screw Type

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Maintenance Table for Screw Type

The frequency of periodical maintenances depend on the environmental conditions

like as ambient temperature, dust level etc.
High ambient temperatures and dusty conditions will cause more frequent
maintenance intervals. Consumables which are subject to frequent replacement will
not be considered as a warranty case

We can set following maintenance timers on the PLC controllers:

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 Out of Warranty Situations
OUT OF WARRANTY COVERAGE UNDER NO CIRCUMSTANCES
➢ Normal service parts
➢ Lubricants
➢ General cleaning parts
➢ Tightening of electrical parts
➢ Repairs not carried out by
an authorized service
provider
➢ Parts that are not changed
or controlled within stated
service period intervals
➢ Incorrect or abnormal power
supply installation
➢ Defective wiring / electrical
connections that do not belong
to the compressor
➢ Being exposed to unfavourable
weather conditions
➢ Compressors which are not
placed permanently (i.e. rental
or portable units
➢ Moving the compressor
without notifying the Hertz
Warranty department or
authorized dealer
➢ Additions to compressor /
installation made without
getting approval from Hertz
➢ Accidental Damages
➢ Fire
➢ Force Majeure
➢ Foreign substances, careless
handling, intentional abuse or
misuse
➢ Any resulted loss or damages;
including loss of profits or
business and downtime, nor
the cost of hiring or
replacement equipment during
the period of the failure
➢ Damage occurring as a result ;
working in conditions of
extreme temperature,
excessive dust and dirt,
excessive humidity
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Warranty Claim Procedure

FULLY FILLED WARRANTY CLAIM FORM NEED TO BE SENT TO HERTZ WARRANTY

DEPARTMENT

DETAILS AND PHOTOS WHICH SHOW THE FAILURE NEED TO BE SENT TOGETHER WITH
THE CLAIM FORM*
HERTZ MAY ASK FURTHER PHOTOS OR QUESTIONS TO CLARIFY THE ROOT CAUSE OF
FAILURE

MAJOR COMPONENTS SHOULD NOT BE OPENED FOR INSPECTION WITHOUT PRIOR

CONFIRMATION OF HERTZ WARRANTY DEPARTMENT.
MAJOR COMPONENTS ARE; AIREND, MAIN MOTOR, FAN MOTOR, INVERTER, CONTROLLER,
SOFT STARTER
HERTZ MAY ASK RETURN OF FAILED PARTS BACK FOR FURTHER INSPECTION

IF THERE IS AN URGENCY ABOUT REPLACING THE FAILED PARTS; A PURCHASE ORDER

SHOULD BE PLACED AND SUPPLY THE PARTS TO BE REPLACED.
HERTZ WILL APPLY A CREDIT NOTE IF WARRANTY WILL BE CONFIRMED

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Thank You …