Dear Sir, D0 begin _—— by soning om 1 am riage complain YY abot rt Yay Thad SN ‘You recently had a short holiday in large eity which ies isnennen ee ay age cy whic 1 Cures, as you booked through a company called Citibreaks. Rate —Rreaei You were very disappointed withthe Rokday, Reed ul several igs D0 tat your the Gitioreaks advertsemert for the holicay you hist, —es —SRA bbooked and the notes you have made, Then write Sia: ee aera he a lttor to Gitioreaks, explaining what the problems cea, Cont © Met b arel_—P ‘wore and ting them wha you want them to do. wi locaton, whereas fact the kr Ee ee ee beticen your aoreks tetterfema : and the task joy short holiday in the pial. inp DONT we jad with the “ir Peat the Ioched overhear park which al ‘accommodation in a fourstar View eer wae very mois. I alo had 10 input. Pay extra for dinner, although the advertisement had stated thai was ined tn he price. To make mauers worse, had no cloice of which show 10 190 0 had wanted to 30 10 a Nox_telin x central Location, tel Asis bry th “long badoonns a's vie apes The ce of 130758 pn Pe Dinner includes all meals as well as a“ costentg het focashow of y0uDRICE yp ace new musi, bt thea chet in one of the iy Teuding~ NO afer to me was for ne which oat wemE hai cen areas ‘This will be reat — ee 1 had Been looking fran to Ale Ice tsi slides Yr mach ay Wirt aletter/email of between 120 and 150 words Birr gee aloo pee In an appropriate style. Do not write any postal you begin Problems. 1 therefore fet that (aah adcresses. Jourleter? Yo" should rjind hal the cost letertei fai Dear ofthe hada in compensation DO rsh SeiMader Sor my daapoiniment. ih i Malin firm dipeinie, __— i with Yoirs Fook fata o earns fom 9 pete Bibb you soon ine MS ours gl (ori tes mst isin rite Sete} sn red with Yous Urine Sonia “hee sincere. USEFUL LANGUAGE ‘Complaining ‘Tam writing to you about (several problems related to my city break in june) ‘have been waiting for ewo weeks fora reply to my'ltte). “To make matters worse, (we were informed that there was no record of our cheque veing cashed) | would be grateful f you could (refund my cepast as soon a possible) Requesting information tan writing in response to (your advertisement in Te Daily Standart on uly oth). | would be grateful f you could (send me further detaik about Be position) Tam soning to enquire whether (you could let me have further detais about tre hoiday) J ivould ike to know more about (te arrangements for the evening meal) “Giving information/responding to requests for information In response to your query | woul lke (0 inform you that (passed he FCE in june). ‘With reference ta your letter of. (enclose details of ry qualifications) ‘You cked me to tel yous about (my travel plas and enclose further etait).