FAQ on Digitalme Passwordless
FREQUENTLY ASKED QUESTIONS (FAQ)
NO QUESTION
1. What is Digitalme
Passwordless?
2. What happened if I can’t
access to my registered
email account with
Digitalme?
DIGITAL PROFILE REGISTRATION AND LOGIN
3. What are the steps of
registering a new Digitalme
passwordless?
4. Who should I contact if I
need any assistance or
service inquiry?
FOR
Digitalme Passwordless
ANSWER
INTRODUCTION
 Digitalme Passwordless is a new feature for unifi customers to login
into the unifi Self Care portal or myunifi app.
 With the Digitalme Passwordless feature, users can log in to unifi
Self Care or myunifi app using their registered email address
without a password. These features will be effective by 10th March,
2022.
 You can create a new Digitalme account using a new email
address.
 The previous Digitalme account created will be dormant, and
inaccessible by anyone else. The account will be removed from the
system.
Step 1. Click on the “Login/Register” button on the unifi.com.my portal
or myunifi app.
Step 2. Enter your email address on the pop-up page, and click Next.
Step 3. Enter your name or your nickname to your Digitalme account,
and click Next.
Step 4. Find, and manually enter the verification code from the email
sent to your email address in Step 2. The verification code is
valid for 5 minutes.
You will need to request a new verification code if you failed to
enter the verification code within 5 minutes and the code
expired.
Step 5. (Recommendation) For public devices, please click No, and
for private devices, please click Yes.
Step 6. Choose and confirm your ID type (MyKad, Passport,
Organisation No), and now your Digitame account is created.
Step 7. Read the Terms and Conditions then click Accept.
Step 8. You will be redirected to your unifi Self Care portal or myunifi
app.
 Live Chat wth us via https://unifi.com.my/chat or visit the nearest
TMpoint outlers for further assistance.
 FAQ on Digitalme Passwordless

FIRST TIME AND EXISTING USER LOGIN

5. What are the steps for first Step 1. Click on the “Login/Register” button on the unifi.com.my portal
time and existing user login or myunifi app.
to new Digitalme
passwordless? Step 2. Enter your email address on the pop-up page, and click Next.

Step 3. Find, and manually enter the verification code from the email
sent to your email address in Step 2. The verification code is
valid for 5 minutes.

You will need to request a new verification code if you failed to

enter the verification code within 5 minutes and the code
expired.

Step 4. (Recommendation) For public devices, please click No, and

for private devices, please click Yes.

Step 5. Read the Terms and Conditions then click Accept.

Step 6. You will be redirected to your unifi Self Care portal or myunifi
app.

FOR THE USER WHO TRUST THIS DEVICE = YES

6. What are the steps for the Step 1. Click on the “Login/Register” button on the unifi.com.my portal
user who trust this device = or myunifi app.
Yes?
Step 2. Display Greeting page and click Continue

Step 3. You will be redirected to your unifi Self Care portal or myunifi
app.