Employment Soft Skills Series:

Demonstrate CONCISE Communication with Yvonne Collier CSP CVP

Bernice McCarthy’s What?

I. Point – Evidence (1 – 3) – Point Practice in less than 18 / 20 words 4 MAT MODEL The course is focused on gaining better
communication skills. (9)
What do you think about this proposal? What if? Why? Why?
I recommend we go ahead. What next? Benefits The benefits are I get my message across,
The research shows we can deliver in time so it’s heard and acted on. (14)
and make a 50% profit. (18 words). How?
How? What? The process is 4 interactive sessions
Your turn . . . Process Content spaced over 4 weeks. (10)
What next?
Next step is to register. (5) (38 words)

What?
II. STAR in 4 short sentences 🌟
Why?
S Situation The X is causing . . .
T Task (so) The task is to . . .
How?
A Action (therefore) The action required is . . .
R Results / Response (and) The expected result is / will be . . .
What next?
Example:
S The delay in receiving the data
T means we have to finish in 24 hours EMAIL Structure
A so the team will need to stay back Clarity in subject line: Approval request / Invoice attached / FYI
R to get it done on time . (28 words) Hi Jane,
1st Message: in 1 sentence
Your turn . . . 2nd Action: in 1 sentence
3rd Then concise details
S If you have any questions please call me on 0417 203 106
T Thank you in advance.
A Cheers / Best wishes / Kind regards
R
NB: If you need to communicate multiple messages – Phone or 1. 2. 3.
©YvonneCollier April 2023 M: 0417 203 106 www.maddisontraining.com.au www.yvonnecollier.com www.linkedin.com/in/yvonnecollier/
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