Label Printing Testing
User Guide
Table of Contents
Introduction........................................................................................................................................................................ 1
Label Printing Testing ....................................................................................................................................................... 2
Task 1: Enable Web Extension on Firefox or Chrome .................................................................................................. 2
Task 2: Log into Infor Nexus.......................................................................................................................................... 4
Task 3: Install Desktop Utility ........................................................................................................................................ 4
Task 4: Set up Printer .................................................................................................................................................... 5
Task 5: Print a Test Label .............................................................................................................................................. 5
Sample Label .................................................................................................................................................................... 7
Common Printing Errors and Support ............................................................................................................................... 8
Tips to maintain your printer quality ................................................................................................................................ 10
Introduction
Label printing quality is one of the key factors to ensure a smooth shipment. It is very important to manage the hardware
(i.e. printer, ribbon/ink and label sticker) associated with Factory Management by ensuring proper setup and precautions
as outlined below. This bulletin is designed to highlight the requirement and checks to ensure the printed label is
compliant to safeguard your future shipment and scanning process.
Access the Factory Management: Pack and Ship Requirements FAQs for additional details.
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Label Printing Testing
Learn how to print a test label and confirm that a label can be printed properly on the Infor Nexus Platform.
Task 1: Enable Web Extension on Firefox or Chrome
1. Go to Firefox or Chrome Web Store to download and enable the required Web Extension to connect to Infor Print-
Scan-Ship application
Firefox Web Extension Installation:
a. Navigate to the web store by entering the URL https://addons.mozilla.org/en-US/firefox/ in the
address bar. Then, search for the Infor Print-Scan-Ship web extension.
b. Click the Add to Firefox button to install the web extension.
c. The Firefox Web Browser web extension confirmation displays, as shown below.
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Chrome Web Extension Installation:
a. Navigate to the Chrome Web Extension Store and search for the Infor Print-Scan-Ship web
extension.
b. Click the Add to Chrome button.
c. Click the Add Extension button to install the web extension.
Note:
• Once Desktop Utility installed and Web Extension enabled, the Desktop Utility icon appears in the PC's
taskbar (bottom right-hand corner of your desktop) showing the Utility status.
‒ : The utility is connected to the browser.
‒ : The utility is not connected to the browser.
• The desktop always loads in a disconnected status. It connects only once you navigate to the Print-Scan-
Ship page.
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Task 2: Log into Infor Nexus
1. Go to https://preprod.infornexus.com/en/trade/login.
2
2. Enter user ID in the User ID field.
3. Enter password in the Password field.
Note: User ID and Password are provided separately. If you cannot 3
locate a User ID and Password, please contact
InforNexusRegister@infor.com.
4. Click Login. The Home page displays.
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Task 3: Install Desktop Utility
1. From the Resources section of the Home page, click the Desktop
Utility link.
2. When prompted, save the file, tradecard-Setup.exe.
3. After the download is complete, find the file. Double-click the file to
run it.
4. From the Welcome page, click Next.
5. After reviewing the End User License Agreement (EULA), click I
Agree to continue.
6. Click Install. You will be shown an installation progress screen as
the utility is installed.
7. When installation is complete, click Finish. Keep Run Infor Nexus
Desktop checked.
Click the Desktop
Utility Guide link for
detailed installation and
troubleshooting steps.
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Task 4: Set up Printer
1. Right click the Desktop Utility icon .
2. From the menu, select Setup > Printer setup. A pop-up
window shows all your network printers.
3. Identify one printer as your Default Printer:
a. Check Use this printer for printing labels,
b. Select Use this as the default printer for printing labels.
4. When done, click Apply, then Save.
5. Confirm your printer is set up properly:
a. Right Click on the Desktop Utility icon.
b. From the menu, select Setup > Test Print. A test
page should be sent to your default printer.
Task 5: Print a Test Label
1. Click Applications -> Print-Scan-Ship to navigate to the main factory Pack & Ship page.
2. Select Print Package Labels from the Pack & Print menu.
Note: If the Printer icon displays a yellow exclamation mark , select the Sync Label Templates option under the
Tools menu to update your label templates.
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3. On the Print Package Labels – Select Filters pop-up, enter the provided Plan Ref. PACKPLAN001 to locate
specific package ranges.
4. Select Reprint.
5. Click OK. The System returns the package ranges for reprinting.
6. Select the first range to be printed by clicking the selection check box to the left.
7. Click Send to Printer to print out the label.
8. Scan (or take a clear picture of) the label and send it to your customer contact for further validation.
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Sample Label
See a sample of the Label below.
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Common Printing Errors and Support
In circumstances where you encounter the following label printing issues, refer to the tips provided to troubleshoot the
possible cause on site. To initiate a support request, please reach out to Avery Dennison (AD) as per below contact
details, and this only applies if you have purchased their recommended printer:
Telephone Fax Email
USA (508) 383-5028 (508) 383-5024
China 86-20-34680923 86-20-84980660 software.support@ap.averydennison.com
Hong Kong (852) 2623 9669 (852) 2995 0077
If you are using other compatible printers (approved by Infor Nexus), then contact the relevant printer support and
maintenance team for assistance.
A) Vertical White Lines
There are vertical white lines shown on carton straight down along the length
of the label. Sometimes, very thin white lines run across the barcodes, and
this will increase the barcode vertical lines. Scanning (of some labels) might
be possible at Factory, however it will fail at DC.
Solution:
Clean the print head first. If the issue persists, change a new print head
immediately or contact the printer support and maintenance hotline/ email for
assistance.
B) Roller Damage
There are uneven white lines shown on package label. Similarly, this might
increase the barcode vertical lines. Scanning (of some labels) might be
possible at Factory, however it will fail at DC.
Solution:
Clean the print roller first as in most cases, issues are with the roller. If the
issue persists, change a new print roller immediately or contact the printer
support and maintenance hotline/ email for assistance.
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C) Ribbon Wrinkle
There are uneven askew white lines / wrinkles shown on package label.
Scanning (of some labels) might be possible at Factory, however it will fail at
DC.
Solution:
Re-install ribbon clean the roller and print head. Adjust the pressure of print
head and/or ribbon tension. Alternatively, you can contact the printer support
and maintenance hotline/ email for assistance.
D) Barcode Overlap
The barcode overlaps on 2 labels, DC is unable to scan either label.
Solution:
Clean and adjust the sensor and run the factory default setting. Alternatively,
you can contact the printer support and maintenance hotline/ email for
assistance.
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E) Unclear Label
The data and/or barcode are not printed out clearly.
Solution:
There are multiple reasons which might make the printed labels unclear.
1. Check whether you use the correct ribbon (Ink) as some type of
ribbons are developed to be printed with only some printer models such as
B110a ribbon for AP5.4 printer, AR37 ribbon for 64-0X printer…etc.
2. Check “Print Contrast” by pressing “Prog” button on the printer
display. The default value is ~ 65%.
3. Try to clean the print head and roller as the unclarity might be caused
by dust. Alternatively, you can contact the printer support and maintenance
hotline/ email for assistance.
F) Too Big/Small Fonts
The font printed on label is either too big/small. Label format is incorrect which
will not be accepted by the Buyer.
Solution:
Re-install printer driver (300dpi) and set up Avery printer as default printer
from Desktop Utility. The recommended driver is AP5.4 (300dpi) which works
well with all Avery printer models including 64-0x series. Alternatively, you
can contact the printer support and maintenance hotline/ email for assistance.
Tips to maintain your printer quality
To ensure a stable label printing quality, it is strongly recommended to periodically check your hardware components,
such as
• Refill ribbon and label timely
• Check/clean print head regularly
• Replace print head whenever needed
• Print status report and dot test report to evaluate the printing quality.
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See a sample of the Dot Test Report on the right to
learn what the acceptable quality should look like or
contact your printer support and maintenance hotline/
email for assistance where necessary.
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