PeMAHAMAN Sistem manajemen

layanan berbasis sni iso/iec

20000-1:2018
Klausul 4 – Konteks Organisasi
 Orientasi & Building Learning Commitment (BLC)

!"#$%& !'()*+*"
AKBAR ARYANTO

• Join BSN 2005

• Koordinator Kelompok Substansi Infrastruktur dan
Keamanan Informasi PUSDATIN – BSN
• Universitas Gunadarma 1998
• University of Twente – Netherlands 2016
• Universitas Gunadarma 2021
• Assesor SMKI 27001:2013 – KAN
• Lead Auditor SMKI 27001:2013
• Implementer SMLTI 20000-1
• akbar@bsn.go.id

DTS 2023
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Proses 1 Proses 2

Pemerintahan Pelayanan Publik

Masyarakat

Masyarakat
Proses 3 Proses 4
Pemberdayaan
Pembangunan,
Masyarakat &
Ketentraman &
Kesejahteraan
Ketertiban Umum
Sosial
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