REPORTS

 Introduction
o TOPIC:
o SUMMARY
 Summarise why are you writing the report/what the problem is.
o Who ordered the report?
 To the attention of…
o What’s the purpose of the report?
 The purpose of this report is to…
(compare/evaluate/describe/summarise/outline the solution to XYC problem)
o Where does the information come from?
 A survey of … revealed that…
 Comments from clients have shown…
 Customers completed a feedback card asking them to rate… and the findings
are…
o Are recommendations given?
 At the end of the report, you can find how I would solve this / an outline to
resolving the matter…
 Findings
o You can use bullet points for this.
 By doing this research I found that… /
 One of the first things we found out was… / Continuing with our research, we
came to the realisation that…
 CONNECTORS
 Conclusions
o Summarise the problems you found in your research and your findings.
 1. Problem 1 was… and research has fond …
 For this situation XYC, the best course of action is …
 2. Problem 2 was…
 For the reasons given above / to summarise / to conclude / going over all the
information once more
 Recommendations
o Bullet points – SHOULD + VERB
 I think that…
 I suggest that…
 I (strongly) recommend that we…
 I feel that it’s important to…
 I consider necessary to…
 I therefore feel justified in recommending…
 We should consider / try to improve…
 In order to respond to this, the company should…
 We should…
o MUST

I didn’t know how long the meeting was going to be.