ni 2 3. 4. Employees in a large organization are MOST likely to have (A) very close supervision (B) limited career prospects (©) ahigh degree of specialization (D) direct contact with management An organizational chart BEST shows the (A) lines of responsibility and inter- relationships among departments (B) order in which work should be carried out in an organization (©) different departments within an ‘organization (D) position of employees zation an organi- Which of the following items would be included in a memorandum? (A) Date (B) Salutation (©) Designation (D) Complimentary close Which of the following statements describe(s) A4 and AS paper? |. Ad paper is smaller than AS paper. IAS width in landscape is the same as Ad width in portrait. Ill AS paper is half the size of A4 paper. (A) Lonly (8) Mlonly (©) Land Ionly (D) Mand itl only 01237010/MNCSEC 2022 6. 8 The science of fitting the workplace to meet the needs of employees is known as (A) networking (B) ergonomics (C) _ telecommuting (D) social responsibility Which of the following is an example of a fringe benefit? (A) Annual vacation (B) Use of the cafeteria (C) Training opportunity (D) Use of a company vehicle ‘A customer called and enquired about a letter which had been sent to the firm a month ago. However, the letter could not be found. To determine if the letter was received, the mail clerk should refer to the (A) mailing list (B) mail register (©) __ postage book (D) correspondence digest Which of the following pieces of equipment is used to arrange the pages of a document in order? (A) Jogger (B) — Collator (© Franking (D) Duplicator Which of the following components of ‘computer hardware is an output device? (a) cru (B) Mouse (©) Monitor (D) Keyboard GO ON TO THE NEXT PAGE2 3. 4. Employees in a large organization are MOST likely to have (A) __ very close supervision (B)__ limited career prospects (©) ahigh degree of specialization (D) direct contact with management ‘An organizational chart BEST shows the (A) lines of responsibility and inter- relationships among departments (B) order in which work should be carried out in an organization (©) different departments within an organization (D) position of employe zation an organi- Which of the following items would be included in a memorandum? (A) Date (B) Salutation (©) Designation (D) Complimentary close Which of the following statements describe(s) Ad and AS paper? I. A4 paper is smaller than AS paper. IAS width in landscape is the same as Ad width in portrait II AS paper is half the size of A4 paper. (A) Tonly (8) Monly (©) Tand tl only (D) Mand Ill only 01237010/MICSEC 2022 5. 6 ‘The science of fitting the workplace to meet, the needs of employees is known as (A) networking (B) ergonomics (C) telecommuting (D) social responsibility Which of the following is an example of a fringe benefit? (A) Annual vacation (B) Use of the cafeteria (©) Training opportunity (D) Use of a company vehicle A customer called and enquired about a letter which had been sent to the firm a month ago. However, the letter could not be found. To determine if the letter was received, the mail clerk should refer to the (A) mailing list (B) mail register (©) postage book (D) correspondence digest Which of the following pieces of equipment is used to arrange the pages of a document in order? (A) Jogger (B) — Collator (©) ranking (D) Duplicator Which of the following components of ‘computer hardware is an output device? (a) cPU (B) Mouse (©) Monitor (D) Keyboard GO ON TO THE NEXT PAGE "a10. Ts 12. Which of the following is an optional section in a résumé? (A) Education (B) Contact information (©) __ List of academic awards (D) Skills and work experience Three months have passed since you applied for a job at a large firm You have only received a letter of acknowledgement. What is the MOST appropriate action to be taken? (A) Write another letter of application. (B) Write a letter to follow up on the application. (C) Email the human resource officer to schedule an interview. (D) Telephone the receptionist at the firm and request an update. Mrs Jones was selected for the position of receptionist at an engineering firm. On accepting the job, she was given a document outlining the work she was expected to perform. This document is called a job (A) listing (B) evaluation (©) description (D) specification 01237010/M/CSEC 2022 1B. 14. 15. Which of the following guidelines should be followed during a job interview? 1. Provide one-word answers. I Be courteous when answering questions. Il. Maintain eye contact with the interviewer. (A) Hlonly (B) Land Ilonly (©) Mand Il only (D) 1, Mandir The accounts department has requested a file from the central filing department. Which of the following actions should the file clerk take? Find out if the file is available. I Complete an ‘out’ sheet and place it in the file. IIL, Ask the person receiving the file to sign for it. (A) Land Il only (B) Land Ill only (©) Hand Il only (D) i. Mand Ir Filing through the use of microfilming is valuable for the storage of (A) official records which are frequently used (B) _ passport-sized photographs of staff ‘members (©) _ information which must be kept for many years (D) —customers’accounts from which statements are to be made GO ON TO THE NEXT PAGE16. 17. 18. In which of the following situations is cross-referencing NOT needed? (A) Thename ofa supplier is changed. (B) A female customer has a name change through marriage. (©) Apiece of correspondence relates to more than one name. (PD) Adocument is to be placed under a special name for easy retrieval. Kayla is being interviewed fora job and no mention is made of promotional opportuni- ties. Which of the following actions should she take if she is interested in having such information? (A) Ask about it before the close of the interview. (B) Assume that promotion will be automati (©) Visit the office and question the employees. (D) Ask about it in a follow-up letter after the interview. The correct indexing title ofa file for Peter Kenneth Jaundoo A.A. 8.C., LLB is (A) Peter K Jaundoo A.A. SC (LLB) (B) _Jaundoo, Peter Kenneth (A.A. $.C., LLB) (©) PK. Jaundoo (A.A). (S.C) (LLB) (D) _ Jaundoo, Peter K, (AA S.C. LLB) 0123701 0/MINCSEC 2022 19. 20. Which of the following services would usually be offered to customers who have fixed deposit accounts’at a commercial bank? 1 Permis accounts I. Withdrawals on demand with interest earned IL Higher interest rates than those offered on savings accounts to write cheques on the (A) Tonly (8B) Monly (© Land Tonly () i, Mand ttt ‘An executive has to attend an overseas meeting and will have to make reference to correspondence on file. Which of the following actions would be MOST appropriate to take in orderto allow him access to the information? (A) Give him the files in a sealed envelope. (B) Ask the secretary to summarize the correspondence. (©) _ Sean the correspondence and save the information on an external storage device. (D) Give him the correspondence from the files and ask him to sign for them, GO ON TO THE NEXT PAGE21. Which of the following situations would 22, Before starting to set up appointments, a cause a file to be classified as inactive? secretary should first thoroughly familiarize herself with the (A) Assupplier now sells a wider range of goods, (A) pattern of her boss? workday (B) The organization has stopped (B) method of recording appointments buying from a particular supplier. (©) correct procedure for greeting (©) A company with which the callers organization does business has (D) extension number for each member changed its name. of staff (D) A company with which the organization does business has changed its business address. Items 23 and 24 refer to the following office register. Use the 24-hour clock to answer the questions. Date | Name of Caller | Organization | Timect anaes Referred to 2019 2Dee | K. Place HaymanLtd | 9:20am. | 9:50am. |S.Gray 2Dec |G.Redd RC.CoLtd | 9:50am. | 10:15am. |C.Cashy 2Dee | T.French Nanny Assoc, ]10:20am. | 10:55am. | A. Pratt 2Dee_|M. Rayon Moon Co.Ltd | 12:00pm. } 12:50pm. |. Ridley 2Dec |A.Thomlee | Jay Bank 15pm. | 1:45pm. |G. Birch 2Dee | L. Mills Lance Ltd 2:10pm. | 2:30pm. |L.Bwin 23. How many minutes did G. Redd spend at the office? (a) 25 (B) 35 © 4 ©) 65 24, What time did L. Mills depart the office? (A) 02:30 hours (B) 12:30 hours (© 1430 hours (D) 23:00 hours GO ON TO THE NEXT PAGE 01237010/MNCSEC 2022 he28. 26, 27. ‘An executive is called to a meeting and as such is unable to keep a 3:00 p.m, appointment with a client in his office. ‘What action MUST the receptionist take? (A) Write the client, apologize and ask him to suggest an alternative date. (8) When the client arrives, apologize and offer him another appoint- ment. . (©) When the client arrives, apologize and suggest that he see someone else. (D) Telephone the client, apologize and suggest the time for a new appointment. Within a meeting context, a proposal that action be taken is known as (A) amotion (B) —anagenda (©) acasting vote (D) — anamendment An ex-officio committee member is one who (A) is appointed by a majority vote (B) votes on behalf of an absent ‘member (C) attends meetings by virtue of a position (D) manages the proceedings of the meeting 0123701 0/MI/CSEC 2022 28, 29. 31. At the annual general meeting of Verona Enterprises, an equal number of votes were cast for and against a motion. What action should the chairperson take to break the tie? (A) Exercise the casting vote, (B) Ask the members to vote again. (©) Adjourn the meeting to another date. (D) Ask the members to ratify the ‘motion. Which of the following persons is respon- sible for approving and signing the minutes ofa meeting? A) Clerk (B) Proxy (©) Treasurer (D) Chairperson In what order should the following items on an agenda be arranged? 1. Any other business I Minutes of the last meeting II. Apologies IV. Matters arising () LILILIV ®) WLIV,1I © WLIW ®) IV.LULI Credit cards are used instead of cash when travelling abroad because they (A) have greater value than cash (B) offer greater security than cash (©) _ are preferred to cash in foreign countries (D) give the traveller a high status rating in the foreign country GO ON TO THE NEXT PAGEeo 32. 33. 34. A businessman is travelling to a country where the time is one hour ahead of the time in his country. Ifthe plane departs at 12:00 noon and the flight takes one hour and fifteen minutes, what time will it be when he arrives at his destination? (A) 0215 hours (B) 1215 hours (©) 1315 hours () 1415 hours Letters of credit may be used by a traveller when (A) __ insufficient cash is available (B) _traveller’s cheques are not available (©) payments are made for small amounts (D) large sums of money are needed abroad Which of the following documents is/are required for a Caribbean national to enter the United States of America? L Visa I. Passport II. National identification card (A) Honly (B) Land Ionly (©) Hand Ill only (D) 1 Mand It 01237010/MJ/CSEC 2022 35. 36. 31. 38. At XYZ Inc. it was felt that the general welfare of staff was being overlooked by ‘management. What is the FIRST action that should be taken by staff to address the situation? (A) Take industrial action. (B) Bring the matter to the attention of the trade union. (© Request a meeting with the head of the organization. (D) Request a meeting with the human resource manager. ‘The human resource clerk has been asked to review a list of job applicants and to select those who meet the necessary requirements for a job. This process is referred to as (A) elimination (B) _shortlisting (©) downsizing (D) _ interviewing In a cash book, all monies received are indicated as a (A) credit (B) deposit (©) debit entry (D) credit entry Asa supervisor, you are expected to assess workers for the annual appraisal. Which of the following should NOT be taken into consideration? (A) Salary scale (B) Employee performance (©) Punctuality and regularity (D) Initiative in solving problems GO ON TO THE NEXT PAGE39. 40. 4. Atthe beginning of the year a firm employs 50 persons. During the year, ten persons leave the firm. Which of the following represents the labour turnover? (A) 5% B) 10% © 20% @) 25% ‘As a junior employee, you are required to file correspondence from the following companies. I. DrA. Dalton II, Tree Felling Company III, Georgina Dress Shop IV. 8+hours Cleaning Service The correct alphabetical order for filing is LIVI T @) ILL LIV (© MLL ILIV ©) WILL M Mega Industries experienced a 45% labour turnover during the last three years. Which of the following actions can be taken to reduce this turnover rate? 1. Improve conditions at work. II, Review and revise salaries offered. IIL. Provide opportunities for develop- ‘ment. (A) Tonly (B) Land only (©) Wand Il only ©) L Mand ttt 01237010/MNCSEC 2022 42. 44, 45. Amira Ali is paid a basic wage of $10 per hour for a 40-hour week and $15 per hour for overtime work. Last week Amira worked 48 hours. What was her TOTAL wage for the week? (A) S415 (B) $480 (©) $520 () $600 Which of the following documents is sent by the seller when the customer has been undercharged? (A) Invoice (B) — Enqui (©) Quotation (D) Debit note Which of the following is the BEST method of payment for purchasing a box of paper clips for a company’ (A) Cash (B) Cheque (©) Credit card (D) Money order What is the name given to a cheque dated ahead of time? (A) Crossed (B) Certified (C)__ Postdated (D)__ Stale-dated GO ON TO THE NEXT PAGEItems 46 and 47 refer to the following diagram. 1 No.001 | LINGO BANKLTD No. 001 | LINGO BLVD 21/9/2021 i LINGO 21 Sept. 2021 Infavour of | Pay tothe | the order of ‘Mr Bruce Hall B.Hall | | the sum of gne hundred and fifty dollars [$150 | S15 i Joan Wilpaymor I 1 46, The person, Mr Bruce Hall, to whom the cheque is made out, is called the (A) payee (8) payer (Cc) banker (D) —_ acceptee 47, On2 October 2021, Mr Hall attempted to cash the cheque above at his bank, Savings Bank Ltd, His request was denied because (A)___itwasa crossed cheque (B) the cheque was postdated (C)__ his account was overdrawn (D) he did not possess any form of identification GO ON TO THE NEXT PAGE 0123701 0/MNCSEC 2022-10- 48, Which of the following BEST describes the purpose of the petty cash fund? (A) Toreduce clerical work (B) To store cash efficiently (C) For the prevention of theft by employees (D) For making small payments conveniently Items 49 and 50 refer to the following form. Stock Record Description: Pencil Case Supplier: Pink Star Lid Stock Ref: 12/80 Max: 100 Min: 15 Reorder Level: 25 Date Order[in [Out | Balance No. 2014 1 September 50 3 September | 6p/32 | 75 125 4 September | 70/8 30 5 5 September | Fp/9 40 35 8 September |Ks/12 | 20 55 49. How many pencil cases were issued on 5 September? (a) 35 (B) 40 © 50 @) 90 The total number of pencil cases received was (A) 95 B) 125 © 185 @) 340 GO ON TO THE NEXT PAGE 01237010/MJ/CSEC 2022Si. me Which of the following documents is issued by the petty cashier as a record of purchase and issue of cash to a member of staff? (A) Invoice (B) Voucher (©) Cash bill (D) Statement 52. ‘The Joy High School wants to build a new canteen and has received promotional material from several firms. In order to select the MOST suitable firm for the job, the school should invite firms to send (A) tenders (B) price lists (©) catalogues (D) statements 53. tem 53 refers to the following transactions which occurred during the month of January 2019. Date Details Description | Debit (S) | Credit (S) | Balance (S) Tanuary [Balance 150 3 January _| Interest 3 SJanuary | Withdrawal ‘ATM. 140 12 January | Cheque 13572 200) 15 January | Cheque 87431 30 27 January [Service charge 10 Assuming that there are no further transactions, what would be the ope ‘on | February? (A) S105 (B) S155 (© — si9s (D) 828s 01237010/M/CSEC 2022 balance on the account GO ON TO THE NEXT PAGE54, 55. 56. ‘The use of a perpetual a large department store enables (A) goods that were purchased first to be sold first (B) goods that were purchased last to be sold first (© the sale of goods on a person-to- person basis (D) the calculation of stock levels and values at specific intervals Which of the following types of discounts is given specifically for prompt settlement of an account within a given period? (A) Trade (B) Sales (©) Cash () Bulk P. Hawk has a manufacturing business. His raw materials cost $1 900. Rates and rent total $2 000 and factory wages amount to $2 500. The number of units produced is 640. What is the cost per unit? A) $4 B®) $6 © s10 ©) 813 0123701 0/MI/CSEC 2022 57. ‘tem 57 refers to the following clock card which shows the times of arrival and departure for an employee. NOTE: The clock card makes no provision for a lunch hour from Monday to Friday. CLOCK CARD Employee: Gary Watson No.: 00401 Period: 1-6 June 2021 Day In Out_] Total ‘Monday 730 [430 Tuesday 730 | 630 Wednesday | 8:00 | 6:00 ‘Thursday 730 [4:30 Friday 730_ [430 How many hours did Gary spend at the office? @ & ® 45 (©) 46 ©) 48 Which of the following cards is LEAST likely to be used in the factory office? (A) Bin (B) Job (©) Cost () Time GO ON TO THE NEXT PAGE.mis" 59. The table below is an extract from an airline schedule which shows that the aircraft will stop in ‘Antigua (ANU) on its way to Jamaica (KIN) ftom Barbados (BGD) Schedule: Barbados to Jamaica Ls Date Departure Time] Arrival Time | Airport Thursday 3:00 p.m, 4:25 pm. ‘ANU 14 March 2019 7:30 pam, 8:30 p.m, KIN How long will the aircraft be on the ground in Antigua? (A) 3 hours S minutes (B) 4 hours 25 minutes (©) Shours 30 minutes (BD) Thours 30 minutes | 60, Which document used in shipping is both a contract for carriage and a document of title? (A) Airwaybill ®) _ Bill oflading (©) Customs form (D) _ Export licence END OF TEST le IF YOU FINISH BEFORE TIME IS CALLED, CHECK YOUR WORK ON THIS TEST. 01237010/MJ/CSEC 2022