Dear customer,

We cordially inform you that the support of Fibertec 2010 with the part numbers as below, will
stop on May 31st, 2022.

Part number for Fibertec 2010:

o 20100001 Fibertec 2010 system 230V 50Hz (CEU incl)

o 20100002 Fibertec 2010 system 230V 60 Hz (CEU incl)
o 20100010 Fibertec 230V 50 Hz
o 20100011 Fibertec 230V 60 Hz

End of support means that availability of spare parts, software fixes, training and service is not
guaranteed any longer. We recommend that you contact FOSS before the end of support date to
arrange for a final servicing of your instrument and to learn more about Fibertec 8000 which is
the state-of-the-art product that has replaced the Fibertec 2010.

FOSS end-of-life policy: FOSS is an innovator and continuously brings new technology to the
market. A new instrument is brought to the market, old and obsolete instrument are phased out.
To provide customers the assurance that a purchased instrument will have a long useful lifetime,
FOSS guarantees that full support for an instrument will be available for a minimum of 7 years
after the purchase date. For more information on FOSS support policy, please see our website
www.FOSS.dk.

Yours sincerely,

Lars O. Sunesen
Senior Vice President, Service

FOSS Analytical A/S Phone +45 70 10 33 70

Nils Foss Allé 1 Fax +45 70 10 33 71
P O Box 260 E-mail info@foss.dk Danske Bank, Copenhagen
DK-3400 Hillerød Web www.fossanalytics.com Corporate ID No. DK73399815