GCN221109033784

Hello,

I just love your new LG Gram 17" laptop. But it seems you don't sell these in Sweden? I just would like to
make sure that this laptop won't be available with a Swedish keyboard layout before I buy something
else...

Cheers,

Carl

Carl Gothnier(calle.gothnier@gmail.com)

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Dear Carl Gothnier,

Thank you for reaching out on having some interest in purchasing an LG Laptop. Rest assured I will make
sure that this gets taken care of.

Unfortunately, LG USA does not currently offer international shipping. However, you can still purchase
other LG Laptops from our authorized dealer online. You can purchase through Amazon or another
online store that can be shipped through your location. When it comes to a keyboard layout this will
depend on the country from which particular Authorized dealer you will purchase your LG Gram Laptop.
I hope this information has been helpful. Please let me know if I can be of further assistance.

Also, if you have a moment, please reply to the survey at the bottom of the email to let me know how
satisfied you are with my personal support to you. You can also provide feedback about LG’s general
service and support at the end of the survey.

Thanks in advance for your time and we look forward to supporting you in the future!

I appreciate your understanding in this matter, and thank you for contacting LG.
Sincerely,
Jayvee
LG Electronics Customer Support

This is an unmonitored email address. To reply, please visit https://www.lg.com/us/support/email-

appointment.

#ICOMP#CMDV#T-027#KB3251329

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GCN221109033868

Hello,

I orderd product 14T90Q-K.AAB6U1 (LG gram 14” 2in1 Lightweight Laptop) and received the product
yesterday. The specifications (found on lg .com https://www.lg.com/us/laptops/lg-14t90q-k.aab6u1)
state that the device weighs 2.2 lbs. The device I received weighs 2.7 lbs. Is there a reason the device is
advertised to weigh 20% less than it actually weighs?

Thank You,

James Bere

jimbere@live.com

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Dear James Bere,

Thank you for reaching out.

I certainly understand that this situation must be confusing since you received your products with a
different device weight than what you expected. We do apologize if the weight that you received is 2.7
lbs. compared to our advertising weight of 2.2 lbs. In most cases, the reason why there is a slight change
in the weight since our manufacturer enhances the durability of our materials from time to time. We
make sure that the materials are durable and lightweight and can last longer compare to other Laptop
brands.

I hope this information has been helpful. Please let me know if I can be of further assistance.

Also, if you have a moment, please reply to the survey at the bottom of the email to let me know how
satisfied you are with my personal support to you. You can also provide feedback about LG’s general
service and support at the end of the survey.

I appreciate your understanding in this matter, and thank you for contacting LG.

Sincerely,

Jayvee

LG Electronics Customer Support

This is an unmonitored email address. To reply, please visit https://www.lg.com/us/support/email-

appointment.

#ICOMP#CMDV#T-027#KB3251347

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GCN221109033901

The system informs me that there is no ATAPI device found, but even after creating a new registry per
Microsoft's instructions, I am then informed that the firmware update that I downloaded from LG's
website for this specific product, does not work with this specific product.
The firmware update available is for the SB60NB50 SVC NB60, but I need for the SB60NB50 SVC NB50.
Can that me sent to me?

I no longer have the original package and just bought a new cord (it's 8 years old).

S/N: 401hvfw025323

Shannon Thiel(thielsn@outlook.com)

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Dear Shannon Thiel,

Thank you for reaching out to us for help. I hate to see that you are having this issue with your LG
Optical Disc Drives, and I will do everything possible to resolve this issue to your satisfaction.

I certainly understand that this situation must be frustrating because you are having trouble updating
the firmware on your optical disc drives wherein the firmware update software is not detecting the SVC
code of the drives causing it to be unable to proceed with the update and system informs that there is
no ATAPI. I do advise you to try updating the firmware of the drives using another computer. We do
apologize since we cannot directly send the firmware via this email, all updated firmware’s posted in our
website. For your reference, you may use our link below.

https://www.lg.com/us/support/product/lg-SP60NB50.AUSR10B

If you already tried using a different computer but the same issue persists, then there’s really a problem
with the optical drives and it needs repairs. We provide a 1-year Manufacturer’s warranty from the date
of purchase on the copy of the receipt or sales invoice provided by the dealer. If the unit is still within
the 1-year warranty and it needs a repair then we can provide a replacement. If the product is already
outside the warranty period, LG can still offer an exchange/replacement of the product for $25. You just
need to settle the payment and send us the DVD disc drive then we will send you a replacement one. If
you want to proceed kindly provide the following information;

Contact Number:

Alternate Contact Number: (optional)

Complete Physical Address:

Email Address:
Complete Model Number:

Serial Number:

Date of Purchase:

Dealer’s Name:

You after submitting the request, you will receive an email that contains shipping instructions. After
receiving the product, LG will send you the replacement unit within ten (10) business days. Kindly let us
know so we can create a ticket and provide the following information:

As soon as I have this information, I'll get back in touch as quickly as possible. Thank you for your
patience.

Also, if you have a moment, please reply to the survey at the bottom of the email to let me know how
satisfied you are with my personal support to you. You can also provide feedback about LG’s general
service and support at the end of the survey.

Thanks in advance for your time and we look forward to supporting you in the future!

Sincerely,

Jayvee

LG Electronics Customer Support

**This is an unmonitored email address. To reply, please visit https://www.lg.com/us/support/email-

appointment.**

#IMEDS#CMDV#T-027#KB3251370
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GNC221100034231

I need a replacement power cord

Rick Moore(rick@rickmoore.com)

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Dear Rick Moore,

Thank you for reaching out.

I apologize, but it seems we are missing some information from your initial email. I want to make sure I
provide an accurate response, so I need to confirm first the unit’s model and serial number.

As soon as I have this information, I'll get back in touch as quickly as possible. Thank you for your
patience.

Also, if you have a moment, please reply to the survey at the bottom of the email to let me know how
satisfied you are with my personal support to you. You can also provide feedback about LG’s general
service and support at the end of the survey.

Sincerely,

Jayvee

LG Electronics Customer Support

**This is an unmonitored email address. To reply, please visit https://www.lg.com/us/support/email-

appointment.**

#IMEDS#CMDV#T-027#KB3251378