GCN22115037247

MODEL IS GP50NB40

SRVC CODE IS NB70

I need to update drivers for Windows 10. The unit will not play any dvd or cd.

Allan Massey(massey.ga@gmail.com)

*************************************************************************************
Dear Allan Massey

Thank you for reaching out to us for help. I hate to see that you are having this issue with your LG Blu-
ray Disc Optical Drive and I will do everything possible to resolve this issue to your satisfaction.

I understand that this situation must be frustrating because you are having trouble playing Blu-Ray discs
with your disc drive connected to your computer. LG Disc drives are plug-and-play devices, you just need
to plug it into your computer and place a disc inside and it would read the disc, and it should be good to
go. In this matter, have you tried to update your computer via Windows update? Does it recognize your
disk while playing or opening files to your Disk Drive? What type of media player you are using ?

When playing movies, you will need appropriate media player applications installed on your computer
depending on the disc type. The Blu-ray disc needs a library for AACS decoding is a usual error message
that comes up from other media player app when you try to play a movie from a Blu-ray disc, using a
different app like Leawo is what I recommend. You can download and install Leawo from the
developer’s webpage for free. https://www.leawo.com/

I want to make sure I provide an accurate response. As soon as I have this information, I'll get back in
touch as quickly as possible. Thank you for your patience.

I hope this information has been helpful. Please let me know if I can be of further assistance.
Also, if you have a moment, please reply to the survey at the bottom of the email to let me know how
satisfied you are with my personal support to you. You can also provide feedback about LG’s general
service and support at the end of the survey.

Thanks in advance for your time and we look forward to supporting you in the future!

I appreciate your understanding in this matter, and thank you for contacting LG.

Sincerely,

Jayvee

LG Electronics Customer Support

This is an unmonitored email address. To reply, please visit https://www.lg.com/us/support/email-

appointment.

#IMEDP#CMDV#T-027#KB3285709

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GCN221115037315

Is this product will be on sale on Black Friday? Product: 17Z90Q-R.APB9U1

LG gram 17” Ultra-Slim PRO Laptop, Intel® Core™ i7 processor, Windows 11 Pro, NVIDIA® GeForce RTX®
2050 graphics, 32GB RAM, 2TB SSD, Black

William Colon(wcolonpr@yahoo.com)
*************************************************************************************
Dear William Colon,
Thank you so much for having an interest in our LG Gram Laptop, we are happy to help you out with
your concern.

Good News! There is an ongoing promotion which is $200 Gift Card from our selected select fashion
stores when you buy an eligible LG gram. Valid from 10/24/22 – 11/20/22, and the model that you are
inquiring about is one of the qualified models to avail of the promotions. Please refer to the link below

For your reference clicks on the link to direct to our website:

https://entertainment.lg-promos.com/lggramoffer/en-US/qualifying-products if you want to proceed,
kindly choose your preferred model and click “add to cart” it will automatically add to your cart, and
proceed by checking out your Laptop.

I hope that I was able to answer your concern

If you don't mind, please take a moment to share your feedback on my experience with me by
completing the email survey. After completing the survey questions, there is an open-ended comment
section where you can provide feedback on your LG experience, your products, and services. We look
forward to hearing from you.

I appreciate your understanding in this matter, and thank you for contacting LG.

Sincerely,

Jayvee

LG Electronics Customer Support

**This is an unmonitored email address. To reply, please visit https://www.lg.com/us/support/email-

appointment.**

#ICOMP0#NONE #KB3285739

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GCN221115037395
Color of Google Chrome, Slack, Microsoft OneNote are all a nasty dark brown color/hue instead of the
regular black color. When I connect my LG Gram 17" to an external monitor, the color is normal (black)
on the monitor. Please assist!!!

Best,

Kevin
Kevin Lee(kevinnlee1@gmail.com)
*************************************************************************************
Dear Kevin Lee,

Thank you for reaching out regarding your laptop. Rest assured I will make sure that this gets taken care
of.

I know how frustrating that is that your Laptop doesn’t project the exact color that it should be. We can
try performing these troubleshooting steps I have attached to this email to fix the issue.

If the issue still persists, we provide a 1-year Manufacturer’s warranty from the date of purchase on the
copy of the receipt or sales invoice provided by the dealer. If the unit is still within the 1-year warranty
and it needs a repair, kindly let us know so we can create a ticket and provide the following information:

Full Name:

Phone Number:

Physical Address:

Product Model Number:

Product Serial Number:

Date of Purchase:

Kindly include a copy of the receipt or sales invoice for warranty validation.

For laptop repairs, our service team will send a shipping label through email to ship the laptop to our
facility shipped ground by FedEx. Once the unit is received by our repair facility, please expect that the
unit will be sent back to you within 7-10 business days For security and privacy purposes, all files will be
deleted by our technician and the laptop will be reverted back to its factory default, Kindly back up your
files prior to repairs.
If the unit is within a year from the date of purchase, the repair will be covered by the warranty. If it is
over a year, a repair fee of $500 + tax will apply for the repair of the laptop which covers the parts,
labor, and shipping cost. You may fill up the form below to confirm your warranty and request a repair
service.

I hope this information has been helpful. Please let me know if I can be of further assistance.

Also, if you have a moment, please reply to the survey at the bottom of the email to let me know how
satisfied you are with my personal support to you. You can also provide feedback about LG’s general
service and support at the end of the survey.

Thanks in advance for your time and we look forward to supporting you in the future!

I appreciate your understanding in this matter, and thank you for contacting LG.

Sincerely,

Jayvee

LG Electronics Customer Support

This is an unmonitored email address. To reply, please visit https://www.lg.com/us/support/email-

appointment.
#ICOMP#TBSL#NONE#KB3285807

Attached PDF

Uninstalling the Driver

1. Right click on the ‘Start’ Menu

2. Select ‘Device Manager’

3. Locate and Expand ‘Display Adapter’

4. Look for the screen driver or something that says Intel display

5. Right click on it and Select ‘Uninstall’

6. Confirm ‘Uninstall’ and Restart the laptop

7. Check if the screen is still experiencing flickering

Update Driver through Device Manager

1. Right click on the ‘Start’ Menu

2. Select ‘Device Manager’

3. Locate and Expand ‘Display Adapter’

4. Look for the screen driver or something that says Intel display

5. Right click and Select ‘Update Driver’

6. Select Search Automatically

7. Wait for it to find if there is an available update

8. Check if the screen is still experiencing flickering

As part of our troubleshooting steps, we need to check for updates from LG Update Center too.

However since it was removed by your office administrator, you can get the installation file from this

link and reinstall it. Once reinstalled, you may proceed with the troubleshooting steps to check updates

using LG Control Center/

https://www.lg.com/us/support/software-firmware-drivers?
customerModelCode=17Z90NR.ARS6U1&csSalesCode=17Z90N-
R.ARS6U1&category=CT00000317&subcategory=OTHERS

Since it was removed by your office administrator, there is a possibility that your laptop will have

restriction in installing the LG Control Center, if that happens you need to get in touch with your office

administrator. If not please proceed with the steps below.

Check Updates on LG Update Center

1. Open ‘Start’ Menu

2. Type LG Update Center

3. Launch LG Update Center

4. Check if there is any pending update under ‘Required Update’ tab

5. Update if there is any

6. Also check any updates under ‘All List’ tab. Install if there is any

7. Restart laptop

8. Check if the screen is still experiencing flickering

Do a Factory Reset

1. Open ‘Start’ Menu

2. Press and Select ‘Settings’.

3. Head to ‘System’ > ‘Recovery’.

4. In the recovery menu, click on ‘Reset this PC’.

5. Choose either ‘Keep my files’ or ‘Remove everything.’

6. Next, Select ‘Local Reinstall’.

7. Click on Next, and finally, select Rese

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GCN221116037644

hello,

I just registered my new LG laptop and the name I entered was changed to Catherine. My name is
Kathleen. I saw no way to go in and correct it myself.Also the Model number on my box 15Z95P -
P.AAE8U1 came up as not valid. I searched for my laptop and found the first 6 numbers/letters and
selected it. The last part came up as ( K.AAB6U1 ) I'm assuming in the future if I have any problems the
registration itself would be a problem. Can you correct this for me or send me instructions? My email is
shown above.

Thank you,

Kathy

CATHERINE HOLLEY(wilson8183@gmail.com)

*************************************************************************************
Hello there Kathy,

I hate to hear that you are having an issue with the MyLG.com website. Our IT team is aware of the
situation and is working to resolve the problem. I will submit a complaint on your behalf so there is a
record of the issue you encountered.

To be completely transparent, it may take some time to have the problem corrected. You may want to
consider creating a new account. This would mean re-entering all your information, and I understand
this could mean considerable work depending on the number of products you have. It would ensure you
don’t miss any news or updates, though.

Alternatively, I can also register your product details in our internal system that we can use if you
contact us in the future for help on your units. However, this will not register the products in your online
account so you will have to register it once the website issue has been resolved.

If you wish to proceed in this, I will just need the following:

- Phone number

- Cell phone number

- Complete physical address

- Model number

- Serial number

- Copy of the original receipt showing store name & logo, and the date of purchase

Again, I apologize for the inconvenience. If you have any other questions or concerns, please let me
know.

I hope this information has been helpful. Please let me know if I can be of further assistance.

Also, if you have a moment, please reply to the survey at the bottom of the email to let me know how
satisfied you are with my personal support to you. You can also provide feedback about LG’s general
service and support at the end of the survey.
Thanks in advance for your time and we look forward to supporting you in the future!

I appreciate your understanding in this matter, and thank you for contacting LG.

This is an unmonitored email address. To reply, please visit https://www.lg.com/us/support/email-

appointment.

Sincerely,

Jayvee

LG Electronics Customer Support

**This is an unmonitored email address. To reply, please visit https://www.lg.com/us/support/email-

appointment.**

#ICOMP0#MYLG310NONE#KB3287682

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GCN221116037651

I sent a laptop in for repair 2 months ago and I have heard almost nothing about the status. Last week I
received a notice from Fed Ex that the laptop was being shipped and would arrive on Tuesday Nov 11th.
Nothing showed up and the Fed Ex tracking service status is "pending." On the LG repair service site the
status is "Reschedule - Other Reason." How can I get an update on what is going? thank you
Patrick OBrien(pdobrien2002@gmail.com)
*************************************************************************************
Dear Patrick OBrien,

Thank you for reaching out.

I certainly understand that this situation must be frustrating because you have to send the laptop for
repairs and contact us to check on the status of the repairs.

I reached out to our service team and according to our technicians, they found out that the laptop’s case
status is unrepairable due to liquid damage. After further checking, I am able to confirm that it is being
delivered having a tracking number 390622217465, and it arrived Wednesday 11/16/2022 at 3:05 pm to
be exact

Aside from reaching back to us, you can also track the repair on the LG website:

https://www.lg.com/us/support/repair-service/track-repair

Also, if you have a moment, please reply to the survey at the bottom of the email to let me know how
satisfied you are with my personal support to you. You can also provide feedback about LG’s general
service and support at the end of the survey.

Thanks in advance for your time and we look forward to supporting you in the future!

I appreciate your understanding in this matter, and thank you for contacting LG.

Sincerely,

Jayvee

LG Electronics Customer Support

**This is an unmonitored email address. To reply, please visit https://www.lg.com/us/support/email-
appointment.**

#ICOMP#CMDV#T-027#KB3286658