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[1] Positioning statement: [2] Main goal:

(a) target segment (b) industry, service (c) competative advantage, (d) unique value for Based on „SMART“ method; in most cases –
customer, (e) reason to believe sales or profit oriented

[3] Sales funnel stages:


Sales Loyalty and
Reach | Visitors Interest | Activation ... (initial | main)
Profit maximization
recommendations

[4] Intermediate goals:


[5] Tasks and means:

... ... ... ... ... ...

... ... ... ... ... ...

... ... ... ... ... ...

Main message and Customer involvement Asking for and Additional sales Customer satisfaction,
communication channels and lead generation getting money („up-sales“, „cross-sell“) loyalty programs

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