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Contents
Transforming Business using the Cloud 3
WorkDay Implementation Services 4
Service Description 4

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Transforming Business using the Cloud
We have worked with many Central and Local Government clients to support the implementation of their
business objectives using cloud technology. Enabling business and enterprise transformation using cloud is
a complex, strategic consideration facing many private and public sector organisations.
Cloud technology and services have the potential to reduce cost, remove technology bottlenecks, and
facilitate rapid business innovation. As a result, for most organisations globally, adopting cloud technology
has become a question of “when and how” rather than “if”.
Opportunities for enterprises generally include a combination of one or more of the following:
● Implementing private and/or hybrid clouds for infrastructure and applications;
● Smarter use of public cloud infrastructure for optimising existing business functions;
● Using cloud for implementing new business services or digital operations; and,
● Reducing cost by moving to consumption based pricing models that only charge for the actual IT
capacity and services used.
Migration or adoption of cloud must be properly choreographed for success. We understand the realities
and the business and technical risks that should be fully considered, understood and mitigated before such
a move. Critical considerations include:
● Alignment of business and technology objectives. This is essential to fully realise the targeted
benefits of any cloud transformation or any refinement of existing cloud services. There can be a
tendency to adopt cloud systems to fit current ways of working, rather than adopt and standardise
processes where possible. The trade-offs between business, customer and technology
requirements must be considered to make informed design decisions;
● Availability and reliability of services. The avoidance of operational downtime to mitigate in lost
revenue, unnecessary operational cost or reputational damage that can disrupt business operations;
● Decentralised support structures. The need to tailor and revise the approach to operational security
to cover the support structures employed by cloud service providers that will have a different risk
profile for sensitive information.
● Data handling practices. Data classification and data-handling practices that reflect the data flow
within a cloud environment must be understood and tailored accordingly to protect customer data.
● Data privacy. Compliance with GDPR to understand where and how information can be stored or
processed. The cloud model enables data to bounce swiftly around the world by using available
server capacity in various geographic locations, but this must be within the bounds of what is
permissible. This is ever more of a concern as organisations review their front office, back office and
out of office experiences.
● Future Technology Trends. Cloud applications are the stated direction of travel for the major
application vendors, but any upgrade path must also cater for the future technology needs of the
organisation and seek to minimise technical debt where possible.
A careful assessment of an organisation’s needs and different cloud service provider’s controls is required,
enabling concerns to be addressed and the correct path to the cloud to be selected.
As a trusted advisor PwC provides the framework, and the wealth of private and public sector experience,
to consider the combination of Business, customer experience and Technology activities outlined above.
There is no single answer that covers each and every client organisation; we tailor our frameworks to client
circumstances to support them:
● As a partner through the complete lifecycle of strategy to execution; and,
● With point business issues encountered during implementation or running the business.

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WorkDay Implementation Services
WorkDay Implementation Services
PwC provides Workday roadmap planning and readiness assessments, architecture, integration,
implementation and re-implementation support. We work collaboratively with clients and offer
cross-functional applications integration including Workday solutions for HCM, Payroll and Financials
implementation services including Adaptive Planning.
We can also offer ITIL aligned, ISO20000-1 accredited, business-focussed Application Management
Services. Able to maintain, operate and improve your systems , providing incident resolution, proactive
problem management; release, configuration management, change and release management.

WorkDay Implementation Service WorkDay Implementation Service

Features Benefits

● Functional, Technical and Architectural ● Governance framework to drive accountability

Design Authority
● Workday integration with third party systems
● Transition and Delivery Management
● IT Enabled Business Transformation including
process automation & real-time reporting
● Workday solutions across HCM, Payroll
and Finance
● Project Specification, Sourcing Selection to
leverage required ERP functionality
● Readiness Assessment, Scoping study, Health
Checks, Business Case Preparation
● Agile Rapid Fit to Workday Methodology
● Risk assurance: Security, Privacy, Segregation
of Duties, Risk Controls
● Adaptive Insights Planning: forecasting,
variance analysis, scenario modeling,
analytics
● Release plans with scope, schedule, budget
and benefits clearly defined
● Regulatory and operational compliance,
Management and identification of risks
● Transformation aligned to the Target Operating
Model (TOM) development
● Experience-led design coupled with change
and adoption
● Implementations integrating Workday solutions
for HCM, Payroll and Financials
● Consistent, standardised, streamlined single
source of truth
● Improved security and data integrity, real time
accurate data
● Maintaining service continuity through the
transition effort
● Sustainable knowledge transfer leading to
self sufficiency

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PwC aligns leadership to ensure the solution and approach reinforce the organisation's vision and strategy,
and future Target Operating Model (TOM). Our framework for end to end process design maps your current
state to standard assessments, using benchmarking to make sure the organisation can fully leverage the
business benefits of adopting Software as a Service (SaaS) solutions.
Service Summary
PwC develop and deploy Workday Cloud solutions tailored to meet you specific business requirements and
so maximise the business benefits. We have a deep understanding of how to implement robust Workday
solutions for the public sector – Central Government, Police Constabularies, NHS Trusts and Local
Government.

PwC offers the following implementation services

● Business Change
● Programme Management and transition support
● Process definition
● Solution design
● Training design and delivery
● System Build & Configuration
● System Integration
● User Acceptance Testing support
● Data Conversion and Data Migration
● Cutover Support
● Post Implementation Support

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© 2020 PricewaterhouseCoopers LLP. All rights reserved. In this document, "PwC" refers to PricewaterhouseCoopers LLP (a
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190423-132857-IE-UK

The ongoing uncertainty related to Coronavirus (COVID-19) may impact your and our ability to perform obligations under the
agreement, including as a result of travel restrictions. For example we may need to provide services from an alternative location,
substitute personnel where practicable or work with you to establish remote access to your systems, as far as this is possible. If you
are affected by COVID-19 and it has an impact on the agreement please let us know so that we can seek solutions together.

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