Professional Documents
Culture Documents
This module would provide you with information and activities that will help
you understand what social responsibility is all about with regards to issues and
ethical principles in entrepreneurship like basic fairness, personnel and customer
relations distribution dilemmas, fraud, unfair competition, unfair communication,
non-respect of agreements, environmental degradation, etc.
Activity 1:
Direction: Tell something about the picture below in one paragraph consisting of 5
sentences. Write in a separate sheet of paper.
https://s3.amazonaws.com/lowres.cartoonstock.com/environmental-issues-business-money-finances-
investment-investing-cgon453_low.jpg
Discover
Introduction
What you did in the previous activity is somewhat related to what we are going
to study in this lesson.
The fundamental reason for examining the activities of business from the
moral perspective is for the promotion of the common good, protection of the
individual’s interests and the preservation of the human society in general. Without
ethics, business will be chaotic because there will be no understanding and
agreement about what is wrong and right in the human conduct. Ethics in any field
must be rooted in a sense of morality and justice that is associated with human
action. Social responsibility is a moral obligation of each and every individual,
institution, business and organization since they all compose the society.
Overall, fairness has to do with justice, which is to give to another that which
is due him or her. More concretely, justice: (1) looks at the balance of benefits and
burdens distributed among members of a group; and/or (2) can result from the
application of rules, policies, or laws that apply to a society or a group. In general,
the results of actions override utilitarian results.
So, we can use the word employee relations in replace of the word personnel
relations. It’s just the same and when we search topics on personnel relations,
employee relations will be the one to appear.
The way a business relates to its customers, clientele and patrons is known
as customer relations. Also called customer service, some companies hire people
specifically to manage how the company interacts and communicates with people.
The goal is to retain existing customers and to gain new ones by providing the best
customer relations they can, and – hopefully, to find better customer services than
those their competitors provide. There are several components that go into superb
customer relations.
3. Fraud
Let’s take a look what is the meaning of fraud in the dictionary.
▪ Charity fraud: Using deception to get money from individuals believing they
are making donations to legitimate charity organizations, especially charities
representing victims of natural disasters shortly after the incident occurs.
▪ Internet auction fraud: A fraudulent transaction or exchange that occurs in
the context of an online auction site.
▪ Non-delivery of merchandise: Fraud occurring when a payment is sent but the
goods and services ordered are never received.
▪ Non-payment of funds: Fraud occurring when goods and services are shipped
or rendered but payment for them is never received.
▪ Overpayment scheme: An individual is sent a payment significantly higher
than an owed amount and is instructed to deposit the money in their bank
account and wire transfer the excess funds back to the bank of the individual
or company that sent it. The sender's bank is usually located overseas, in
Eastern Europe for example, and the initial payment is found to be fraudulent,
often after the wire transfer has occurred.
▪ Re-shipping scheme: An individual is recruited to receive merchandise at their
place of residence and subsequently repackage the items for shipment,
usually abroad. Unbeknownst to them, the merchandise was purchased with
fraudulent credit cards, often opened in their name.
4. Unfair Competition
Fair competition is doing business under ethical rules of conduct, behavior and
judgement. It is attaining success in business through the merits of its products or
services while unfair competition is unethical business practice. It is doing business
with the goal of profit without regard to others. In general, unfair competition
consists of:
a. Any person who is selling his goods and gives the general appearance of the
goods of another, either in the goods of themselves or in wrapping of the
packages, which would likely influence buyers to believe that the products
being offered are those of the manufacturer or dealer other than the actual
manufacturer.
b. Any person who, by any artifice, or device, induces the false belief that such
person is offering the services of another who has identified such services in
the mind of the public.
c. Any person who shall make false statements in the course of trade or shall
commit any other act in bad faith to discredit the goods, services or business
of another.
5. Unfair Communication
Legal Violations
Truthfulness
Confidentiality
Offensive Messages
Communication Ethics
The communications revolution of the last decade has fundamentally changed
the ways that modern people interact, share information, and otherwise
communicate. Communication is a big part of our lives, and this means that it is
powerful. Anything with that much power needs to be examined, which is why a
number of scholars spend their time examining issues of communications ethics.
Interpersonal Communication
Institutional Communication
Unethical Behaviors
Now that we understand the ways that unethical communication can impact
people on personal and social levels, let's explore some behaviors commonly accepted
to be unethical.
Plagiarism
As business practices become more transparent and the people behind those
businesses become more public, customers and patrons begin to expect more from
these businesses. It’s no longer a faceless corporation trudging along making a profit
and paying their investors. Because of this, in order to be successful in today’s
environment, a company has to be socially conscious and to behave ethically.
That’s a trend whose thread is woven into every aspect of business, and that’s
not a bad thing. Communicators should absolutely be cultivating a level of trust and
integrity in each of their messages. They should be socially conscious and inclusive
in their communications. It’s what audiences expect and, frankly, what they should
have.
It’s not enough for a communicator to craft a message that’s clearly understood by
his audience, leveraging the seven principles of business communication:
• Clear
• Concise
• Objective
• Consistent
• Complete
• Relevant
• Understanding of Audience Knowledge
In reality, if you adhere to the seven principles, you will communicate
ethically. For instance, if you craft a message that is not clear and concise, and you
use tricky language that manipulates your consideration for your audience’s
knowledge, then you are not being ethical. If you’re not being objective, and you are
trying to communicate your opinion (or the opinion of others) as fact, then you are
not being ethical. If you purposely do not disclose complete information, then you
are not being ethical.
You don’t have to look too far today to see examples of unethical
communication; they’re all over the media. “Fake news” media sites abound, even
though social media outlets like Facebook and Twitter are making efforts to prevent
them from being posted and shared.
6. Non-respect of Agreements
Contracts and agreements are important for conducting business for all sizes
of companies. In earlier decades, there were few written business contracts, and
many business and personal deals were done with a handshake. If a problem arose,
the two parties could take the issue to court, and a judge would hear the case even
if the contract was not put into writing.
While a verbal contract is still legal (except for in specific situations), most
contracts are documented in written form. Contracts have become increasingly
detailed these days, and every effort is made to make all possibilities and
eventualities clear.
Enforceable Contracts
In addition to being clear and specific, a contract must meet certain criteria
to make it legally enforceable. A legally enforceable contract can be used in court to
support a decision on a disputed item. If a contract does not have certain essential
ingredients, it is not legally enforceable.
Most contracts never see a courtroom and they could easily be verbal unless
there is a specific reason for the contract to be in writing. When something goes
wrong, a written contract protects both parties. If one party to a valid (enforceable)
contract believes the other party has broken the contract (the legal term is breached)
the party being harmed can bring a lawsuit against the party who it believes has
breached the contract.
The legal process, or litigation, determines whether the contract has been
breached or whether there are circumstances that negate the breach. The court,
however, will only hear a contract dispute if the contract is valid.
Contracts vs. Agreements
Many people use the terms contract and agreement interchangeably, but they
are not precisely the same thing. Black's Law Dictionary defines an agreement as "a
mutual understanding between...parties about their relative rights and
responsibilities." It defines a contract as "An agreement between...parties creating
obligations that are enforceable."
Every contract must include a specific offer and acceptance of that specific
offer. Both parties must consent to their free will. Neither party can be coerced or
forced to sign the contract, nor must both parties agree to the same terms. Implied
in these three conditions is the intent of the parties to create a binding agreement. If
one or both parties are not serious, there's no contract.
Consideration
There must be something of value exchanged between the parties. The thing
of value may be money or services, but both parties must give something (otherwise,
it is a gift, not a contract).
Competence
Legal Purpose
The contract must be for a legal purpose. It cannot be for something illegal,
like selling drugs or prostitution. Remember that it is not illegal to enter into a
contract that doesn't have all of these essential items; it just means that if an
essential is missing the contract cannot be enforced by a court.
As noted above, verbal contracts can have the force of law, but some types of
contracts must be in writing, like long-term contracts and contracts for marriage
(pre-nuptials). There is also such a thing as an implied contract. You can
unknowingly enter into a contract with someone and be forced to abide by its terms.
Nevertheless, agreements may not be the same as contracts. The first may not
be enforceable, and the latter is enforceable. But not doing or following what’s in the
agreement creates not good relationship among those parties contracted or agreed.
While business contracts are legally binding documents, they are only
effective within an ethical framework that assumes most parties observe and fulfil
their contractual obligations. Competing for, obtaining and satisfying contracts
ethically is the basis for an efficiently functioning economy. If your company
engages in unethical behavior, you may lose contracts, especially those with
governments, and waste valuable resources in legal entanglements with contractual
partners seeking damages.
Determining Prices Ethically
You have to have some basis for determining your prices, such as cost-plus
profit or market levels. Setting the prices for your contracts in this way is ethical,
while basing your prices on manipulation or hidden factors is not. Once you have
calculated the contract price, you have to ensure that you present it in a
transparent fashion, without hidden costs. An ethically negotiated contract strikes
a balance between the benefits to the supplier and purchaser. The successful
execution of such a contract delivers advantages to both parties, and both parties
have a stake in avoiding problems.
Avoiding Conflicts of Interest
Competing Fairly
A competitive market gives you feedback on the value you are offering to
customers as compared with your competitors. When you obtain a contract through
fair competition, you know that you have been successful in presenting exceptional
value. When a competitor receives the contract, you have to work on reducing prices
or increasing quality. Unfair competition through collusion or price fixing, when
you secretly agree on elevated bid prices with your competitors, is not only
unethical but hurts the effectiveness of the market. Companies that don't present
good value receive orders at the expense of those with the best prices and highest
quality. Market signals are distorted and all market participants lose out in the
long term.
Laws and regulations protect the consumer, employees and other market
participants. When you develop an offer and sign a contract, you have to keep legal
and regulatory constraints in mind. Even if your adherence to laws is not likely to
be verified, an ethical company prepares and executes contracts within such
constraints. When you are in doubt as to the legality of contract provisions, it is
good ethical practice to err on the safe side and avoid legal problems that come with
trying to define the exact legal limits and coming too close to borderline practices.
In a perfect world, business contracts would be entered into, both sides would
benefit and be pleased with the outcome, and no disputes would arise. But in the
real world of business, delays happen, financial problems can crop up, and other
unexpected events can occur to hinder or even prevent a written contract from being
carried out and one party ends up suing the other. The following is a discussion of
the legal concept of "breach of contract" and an overview of your legal options should
such a breach occur.
A. Damages,
B. Specific Performance
C. Cancellation and Restitution
Damages
B. Punitive damages are payments that the breaching party must make,
above and beyond the point that would fully compensate the non-
breaching party. Punitive damages are meant to punish a wrongful
party for particularly wrongful acts, and are rarely awarded in the
business contracts setting.
Specific Performance
7. Environmental Degradation
The Valdez Principles were formulated after a major oil spill from an Exxon
tanker – the Exxon Valdez which ran aground near Valdez, Alaska, on March 24,
1989 and spilled 240,000 barrels – 11 million gallons of crude oil which eventually
covered 2,600 square miles of Prince William Sound and the Gulf of Alaska, Although
the Exxon spill was not the largest ever, it was one of the worst in terms of
environmental damage and long-term effects.
The ten Valdez Principles that ask companies to agree which includes the
following actions:
E. Risk Reduction
G. Damage Compensation
H. Disclosure
Being compensated for a work done or for services rendered is part of the
essence of work. One is willing to work in exchange for remuneration of rewards he
will receive from working. Such remuneration may include both financial and non-
financial compensation. It can be in the form of wages, shares on profit, harvest or
commercial goods, in-kind payments, and other remunerative fringe benefits.
The question of “What is a just wage?” or “How do you define a fair wage?” has
a long history. A number of people all over the world commented on its definition and
have argued on the appropriate criteria to consider in setting the so-called just wage.
A just wage is defined as that remuneration which is enough to support the wage-
earner in reasonable and frugal comfort. The Catholic Church teaches us that “a just
wage is the legitimate fruit of labor.”
The Wage Rationalization Act declared the policy of the state to rationalize the
fixing of minimum wages and to promote productivity-improvement and gain-sharing
scheme to ensure a decent standard of living for the workers and their families. The
minimum wage rates shall be adjusted in a fair and equitable manner, considering
existing regional disparities in the cost of living and other socioeconomics factors.
In our country, determination of wages must also be equitable and just. The
National Wage and Productivity Commission (NWPC) and the Regional Tripartite
Wages and Productivity Boards (RTWPB) determine the minimum wage for Filipino
workers. They handle the minimum wage rates of the workers of each and every
region of the country. It is their duty that wage shall be as nearly adequate as is
economically feasible to maintain the minimum standards of living necessary for the
health, efficiency and general well-being of the workers.
Every employer faces the problem of setting wage rates and salaries.
a. External Market Factors
Refers to the supply and demand for labor and the so-called economic
conditions and underemployment. The Principle behind this is that wages are
relatively high if there is scarce supply of labor, and the same is low if there are more
opportunities for labor.
c. Cost of Living
The cost of living relates to basic maintenance needs and it must be seriously
considered in formulation of wages. A fair wage should be sufficient to meet the
increase in cost of living. Thus, if the cost of living goes up by 10%, the wage should
also go up by 10%. Unfortunately, it is a fact that majority of the employers cannot
automatically adjust wages with the increase of cost of living. However, it is certainly
clear that ignoring the cost-of-living means jeopardizing the welfare of workers.
Some claim that paying workers the average of what other companies are
paying for the same job results in a fair wage. However, such claim is not universally
valid because not all companies have a minimum wage high enough to maintain a
decent standard of living.
e. Organizational Factors
Assessment on what type of industry the organization operates, the size of the
company and the organization’s profitability to justify its ability to provide fair wages
to its workers should be considered. Likewise, determining if the organization is
unionized or not and if the company is capital or labor-intensive could contribute to
the establishment of fair wage.
f. Job Factors
The nature of the job itself entails the formulation of a just wage. Duties,
responsibilities and the skill requirements of the job are probably the most
considerable determinants of fair wage. An employee should be paid based on the
complexity and difficulty of his job. This concept, however, is not perfectly similar
and true to all employees due to difference in interpretation of skills and tasks.
g. Individual Performances
The trends suggests that individual performances or productivity ratings
affect the determination of wage/salary increases. One who performs well in his job
deserves to receive a proportionate increase in pay.
Gift-Giving
Bribery
Examples of bribery:
➢ A motorist offers a certain amount of money to a police officer in order not to
be issued a ticket for over speeding;
➢ A citizen seeking paperwork or utility line connections gives an expensive gift
to a functionary in exchange for a faster service;
➢ A construction company sharing percentage of its income to a civil servant in
order to win a contract; and
➢ A narcotics smuggler bribes a judge to lessen criminal penalties.
In some cases, the briber holds a powerful role and controls of the transaction;
in other cases, a bribe may be effectively extracted from the person paying it.
From the point of morality, advertising in itself is not bad or immoral since it
helps achieve the goals of both the seller and buyer. It only becomes immoral when,
in the attempt to persuade consumers, the advertisements become deceptive,
misleading, and manipulative.
There is only one criterion in evaluating the morality of advertising, and that
is, “to tell truth.” An advertisement that conveys truthful information is morally
permissible. If an advertisement contains false statement and lies then it is said to
be immoral.
Article 108 of the Act declares that “The State shall protect the consumer from
misleading advertisements and fraudulent sales promotion practices.” The
Department of Trade and Industry is responsible for enforcing the provisions of the
Act. With respect to food, drugs, cosmetics, devices and hazardous substances, the
Department of Health is the agency that oversees these products.
Explore
Enrichment Activity:
Deepen
Direction: From the following ethical issues in entrepreneurship, pick two (2) which
you think are the most prevalent issues. Explain. Write it on a separate sheet of
paper.
Morality of Environmental
Advertising Degradation
Unfair Fraud
Competition Gift-giving
and Bribery Unfair
Communication
The problem
of Just Wage
Personnel and Non-respect of
Customer Agreements
Relations
Basic
Fairness
Rubric:
Gauge
Directions: Choose what issue is related to the statements. Write the letter of the
correct answer in your answer sheet.
1. A shampoo ad on the television claim to make your hair straight even if you
have a curly hair.
A. Basic Fairness B. Morality of Advertising
C. Gift-giving and Bribery D. The Problem of Just Wage
3. An insurance agent who does not disclose all the important matters on the
policy that it sold to a customer.
A. Fraud B. Basic Fairness
C. Unfair Communication D. Environmental Degradation
4. A competitor who bad mouths another competitor just to sell more of its
services than the other.
A. Fraud B. Basic Fairness
C. Unfair Competition D. Unfair Communication
5. A Private hospital which does not segregate properly its waste and dumps it
directly on the rivers nearby.
A. Fraud B. Basic Fairness
C. Unfair Communication D. Environmental Degradation
6. An employee who has no SSS, Pag-ibig HMDF and Philhealth contribution?
A. Basic Fairness B. Morality of Advertising
C. Gift-giving and Bribery D. The Problem of Just Wage
7. A supplier was chosen by the Bids and Awards Committee because each
member of the committee will be receiving something in exchange of the favor.
A. Basic Fairness B. Morality of Advertising
C. Gift-giving and Bribery D. The Problem of Just Wage
8. A Hotel in Boracay has a septic tank which waste goes directly to the sea.
A. Fraud B. Basic Fairness
C. Unfair Communication D. Environmental Degradation
10. Company C received a deposit from Client D as a payment of the goods bought
online, but the former didn’t deliver the said goods to the latter.
A. Fraud B. Basic Fairness
C. Unfair Communication D. Environmental Degradation