Follow-up Questions

Case:
You work for a small company that prepares documents for visa
applications. A customer has bought your service, which includes a review
of documents to ensure that the application to be sent to the visa agency
is complete and there are no errors. The customer’s application, however,
was declined. You need more information on their case.

Basic questions:

How long has it been since you received the notice? (How long have you
been having this issue?)

When did you actually send out the application after we reviewed it?
(When did the issue begin?)

So, what are you seeing on the notice itself?

Let me just ask, which office did you receive the notice from?

Could you tell me the form number on the top left corner of the notice?

My records say/show you sent the application out on October 5th. Is that
correct?

Could I just confirm that you applied for the Spousal Visa?

In-depth questions and requests for information:

I’m sorry to hear that your application was declined. If I may, what does…?

You may be able to reapply, but I have a few questions about the notice, if
that’s ok.

I’d like to completely understand the issue before we look at your options.

Based on what you’ve told me, there are a few things we could try, but I’ll
need a little more information first.

I just need to ask a few questions to better understand what’s going on in

your case.