Online Card Applications
Frequently Asked Questions and Answers
Applicant
Accessing the Application Form
Question
What is an Access Key?
Where do I get an
Access Key?
What is a Tracking
Number?
Where do I get a
Tracking Number?
Who do I contact if I face
any problems with my
application?
The application is for the
wrong type of Card. What
should I do?
Completing the Application Form
Question
How do I know if I need to
submit AML documents?
How do I upload my
verified AML documents?
Why has my Company sent
my application back for
more information?
When I save my application
as Draft, how do I access
my application in progress?
How long do I have to
complete my application?
Answer
An Access Key is required to complete your application. It is specific to your Company
and will define the type of Card you will receive and other important company
information associated with your Card.
An Access Key should be made available to you by your Company.
A Tracking Number is unique and specific to your application. Along with the Access
Key, it is required to access your application once it has been initiated.
If your Company has initiated your application for you, the Tracking Number will be
sent to you in an automated email. Otherwise, your Tracking Number will be sent to
you once your application has been completed / saved as Draft, so you can continue
to access your form if required.
Please contact your Program Administrator for assistance. Should you face any page
errors, provide a screen shot if possible for appropriate assistance to be provided.
Your Program Administrator should contact the PA Servicing helpdesk.
Please contact your Program Administrator and request that the correct application
be initiated for you. If you are accessing your application via the generic URL, please
ensure that the Access Key entered is accurate for your Cost Centre.
Answer
Applicants should refer to the guidelines provided on top of the application form. All
Applicants will be required to provide verified AML documents for American Express
to process your application.
Verified AML documents should be scanned to a digital format, saved and uploaded,
using the upload capability in the relevant part of the application form. Should you
not have access to a scanner, you have been provided with a cover sheet to fax/post
along with your verified AML documents to assist with processing your application
form.
In addition to the mandatory fields required by American Express, your Company may
also require you to complete some additional fields on the form other than those you
have already completed.
If your Company has initiated your application for you, please use the same Tracking
Number, Access Key and link you used when first accessing your application.
Otherwise, you will have received a system-generated email containing a link and a
Tracking Number. You can access a saved application by clicking the link and entering
your Tracking Number along with the Access Key provided by your Company.
You have 90 days to have your application approved by your Company. The 90 days
start from the date that your application was initiated.
page 1
Application Processing
Question
How do I know if my
application has been
approved by my Company
and submitted to American
Express for processing?
When my application has
been submitted, can I still
edit the application form?
Can I view my completed
application online?
When will my application
be processed?
Help & Support
Question
Where do I get
further support?
Answer
You will be able to view the progress of your application on your own personal
dashboard right up to submission to American Express for processing. You can access
this by clicking on the link provided on the system-generated email sent to you along
with your Tracking number.
No, once your application has been submitted, you will no longer be able to edit it.
You will have received a system-generated email containing a link and a Tracking
Number. You can access a completed application by clicking the link and entering your
Tracking Number along with the Access Key provided by your Company.
Your Card application will be processed on receipt of your verified AML documents and
once the application has been inputted with complete and relevant information.
In the event of submitting an application with incomplete /missing information,
you have a maximum of 90 days to provide the information required for American
Express to process your application, after which you will be required to submit a new
application form.
Answer
Please contact your Company for support for any queries relating to the application
process prior to Company approval and submission to American Express. If you have
any queries regarding your application once submitted to American Express, please
contact our Customer Services team on Australia Toll Free 1300 362 639 or
+61 2 9271 2444 if calling outside of Australia. Hours of operation are 8:30AM to
7:00PM (Monday–Friday).
page 2