Enquiries:

Client Ref No: 4823685

Office Location: Housing Contact Centre Access
And Demand
Ms Caitlin Rose Mackenzie
Locked Bag 7150
2, 125 Church St LIVERPOOL BC NSW 1871
GLEN INNES NSW 2370 Telephone: 1800422322
Date of Issue: 31 December 2022

Statement
Statement Period From 01-10-2022
To 31-12-2022
Date issued 31-12-2022
Payment Reference Number 816160588
Rentstart Bond Loan Account Balance $805.00 DR

Property Address: 2/125 CHURCH ST GLEN INNES

Rentstart Bond Loan (Payment Reference Number 816160588)

Date Details Debits Payments Balance

01/10/22 Opening Balance -1,000.00

02/11/22 Bond Loan Deduction Scheme 39.00 -961.00
16/11/22 Bond Loan Deduction Scheme 39.00 -922.00
30/11/22 Bond Loan Deduction Scheme 39.00 -883.00
14/12/22 Bond Loan Deduction Scheme 39.00 -844.00
28/12/22 Bond Loan Deduction Scheme 39.00 -805.00

31/12/22 Closing Balance $805.00(DEBIT)

If you have difficulties understanding English, please contact the All Graduates Interpreting and Translating Service on
1300 652 488. If you have difficulty speaking or hearing, please contact the TTY Service on 133 677 for voice calls or
1300 555 727 for speak and listen calls. These free services will help you to communicate with your housing provider.
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 Statement
Statement Period From <F9>
To <F10>
Date issued <F11>
Payment Reference Number <F12>
Rentstart Bond Loan Account Balance <F13>

Property Address: <F14>

Rentstart Bond Loan (Payment Reference Number <F15>)

Date Details Debits Payments Balance

<T1F1> <T1F2> <T1F3> <T1F4> <T1F5>

<F16> <F17> <F18>

Example only
08/02/12 Opening Balance 0.00
08/02/12 Rentstart Bond Loan 1200.00 -1200.00
10/02/12 Your Payment (BPAY) 55.00 -1145.00
24/02/12 Your Payment (BPAY) 55.00 -1090.00

24/02/12 Closing Balance $1090.00 (DEBIT)

What if my circumstances change and I cannot afford the repayments?

If you are unable to make a payment, you should contact FACS Housing on 1800 422 322 to
discuss your options. You may be eligible for a payment variation if there is a change in your
circumstances, such as:
 A rent increase
 A change in household income
 Unforeseen medical costs/expenses
 Unexpectedly high living expenses such as high electricity bills or childcare expenses.

If you are in extreme financial hardship and your tenancy is at risk, we may agree to defer your
Rentstart Bond Loan payments for a short period.

Can I make extra payments off my loan?

You can make extra payments off your loan at any time. For more information on how to pay
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your Rentstart Bond Loan, please refer to the ‘Payment options for clients’ fact sheet available
on our website at www.housing.nsw.gov.au or you can access a copy at your local FACS office.
Any extra payments you make will not change your fortnightly payments, but will reduce the
amount you owe on your loan. This means you will repay your loan quicker and FACS Housing
will advise you when this happens.

How to pay your Rentstart Bond Loan Account

If you have difficulties understanding English, please contact the All Graduates Interpreting and Translating Service on
1300 652 488. If you have difficulty speaking or hearing, please contact the TTY Service on 133 677 for voice calls or
1300 555 727 for speak and listen calls. These free services will help you to communicate with your housing provider.

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