MID-TERM TEST: ENGLISH FOR SECRETARIES

Duration: 90 minutes
---------------------

- References are not allowed.

- Write your answers on the answer sheet.
------------------------------------------------------------------------------------------------------------------------
PART 1: Questions 1 - 15 (3 pts – 0.2 pts/each)
Choose the best answer A, B, C, or D.
1. I don’t know what flight my boss is coming back on because he’s got a(n) ______ ticket.
A. first class
B. return
C. economy
D. open

2. Mr. Kohl has a great deal of _______ performing cost analysis tasks.
A. experience
B. experienced
C. experiencing
D. being experienced

3. When scheduling a meeting, please be _______ of colleagues in other time zones.

A. alert
B. mindful
C. considered
D. serious

4. At the Star Elite membership level, most flight changes can be made _______ incurring a
rebooking fee.
A. with
B. without
C. along
D. beside

5. Check e-mail _______ throughout the day to make sure important client communications are not
overlooked.
A. completely
B. periodically
C. properly
D. simultaneously

6. Local reporters sought _______ with the department manager who found old property records in
the city hall basement.
A. permits
B. approvals
C. discussions
D. interviews
1/5
7. Once orders are processed by the sales office, they are _______ within 48 hours.
A. arranged
B. organized
C. filled
D. positioned

8. Profits at Talhee Beverage Co., rose about 4 percent last year, according to new figures ______
by the company.
A. to release
B. releasing
C. released
D. have released

9. Casorama customers receive store _______ instead of a cash refund upon returning an item
A. exchange
B. voucher
C. discount
D. credit

10. Demold Landscape Supply revenue is highly _______ on seasonal sales.

A. earned
B. dependent
C. accessible
D. occupied

11. Investors’ initial fears were calmed by the _______ sales report issued this week.
A. legal
B. attentive
C. reassuring
D. critical

12. Be sure to _______ the wireless Internet option on your company mobile phone to avoid
additional data fees.
A. identify
B. pick
C. enable
D. arrange

13. You “CC” someone in an email only if you want to:

A. Want them to do something about what is mentioned in the email
B. Keep them informed of the situation outlined in the email
C. Have them work as the witness if a problem occurs
D. Get them involved in the issue being discussed

14. What is the last thing you should do before hitting ‘send’ on your email?
A. Conclude
B. Ask a colleague to help check it
C. Proofread the mail
D. Provide your contact information

2/5
15. What are the first three things you should do when handling a complaint?
A. Apologize, listen, seek best solutions
B. Apologize, seek best solutions, follow up
C. Listen, thank them for bringing it to your attention and apologize
D. Listen, apologize, action

PART 2: Questions 16 - 25 (2 pts – 0.2 pts/each)

Choose the best answer A, B, C, or D.

Notice of Public Meeting

The Fallberg City Library will hold its monthly board meeting on August 19 at 6 P.M. Members of
the community are encouraged to 16 . The agenda, 17 available on the library’s Web site,
includes an information session about the proposed library building on the city’s east side.
Project Manager Andre Cazal will share design concepts for the building. 18 , he will lead a
discussion about how construction should be funded. There will be a period for public comment
following the regular agenda items. 19__.

16. A. write 18. A. In addition

B. attend B. As a result
C. donate C. As mentioned
D. volunteer D. In the mean time

17. A. be 19. A. New board members will be

B. being appointed.
C. which is B. The main branch will remain closed
D. is being until May
C. The project has been canceled due to a
lack of public funding.
D. Attendees will have an opportunity to
share feedback at that time.

Welcome to Dining-Ticket, the online service that delivers high-quality, delicious meals to your
__20_. To start 21 Dining-Ticket, simply enter your location to view your local delivery
options. Next, filter the information by your desired price range, cuisine type, or by the restaurant
name. Then, track your order as it is transported by a Dining-Ticket delivery person. 22_ . To
enjoy your favorite restaurant fare from the 23 of your own home, try Dining-Ticket today!

20. A. doorstep 21. A. usage

B. station B. using
C. program C. usable
D. market D. users

3/5
22. A. Additional delivery staff are being recruited. 23. A. comforted
B. Your order will be ready for in-store pickup B. comforting
within one hour. C. comfortable
C. Our training is thorough and fast. D. comfort
D. It’s as easy as that

Dear Ms. Willis,

Thank you for selecting the paperless billing _ 24 _ for your Staunton Natural Gas account.
Beginning on August 20, you will receive your monthly statement electronically. To ensure receipt
of your bill, please add our e-mail address to your list of contacts. At any time you may _ 25 _
to traditional paper billing by selecting it in your account settings. Your bill will still be due on the
first of each month.
Sincerely,
Staunton Natural Gas

24. A. value 25. A. return

B. degree B. take
C. project C. be back
D. option D. obtain

PART 3: Questions 26 - 30 (2 pts - 0.4 pts/each)

Read the passage and choose the best answers A, B, C or D for the questions that follows.

Child workers, some as young as 10, have been found working in a textile factory in conditions
described as close to slavery to produce clothes that appear destined for one the major high
street retailers.

Speaking to a British newspaper, the children described long hours of unpaid work and threats and
beatings. The company said it was unaware that clothing intended for its stores had been improperly
outsourced to a sweatshop that used child labor. It further announced it had withdrawn the garments
involved until it had investigated the alleged breaches of the ethical code it imposed on
manufacturers three years ago.

The discovery of these children working in appalling conditions in the Shahpur Jat area of Delhi has
renewed concerns about the outsourcing by some large retail chains of their garment production to
India, recognized by the United Nations as one of the world's hotspots for child labor. According to
estimate, over 20 per cent of India's economy is dependent on children, which comes to a total of 55
million youngsters under 14 working.

Consumers in the West should not only be demanding answers from retailers about how their goods
are produced but also should be looking into their consciences at how they spend their money and
whether cheap prices in the West are worth the suffering caused to so many children.

4/5
26. What is the article about?
A. Uneducated Indian children
B. Child labor
C. Big profit made by textile industry
D. Children from poor countries

27. What are the working conditions for the children?

A. longer hours than adult
B. low paid
C. polluted environment
D. as poor as a slave

28. What does “outsourced” (line 6) mean in the context?

A. purchased
B. sold
C. produced
D. subcontracted

29. According to the article, child labor in India ………..

A. accounts for 20 percent of the world’ garment labor
B. is growing dramatically
C. one of the world’s biggest countries of child workers
D. dangerous place for working children

30. How does the India’s economy?

A. partly developed thanks to garment industry
B. partly dependent on cheap labor
C. partly come from uneducated children
D. partly come from 55 million working children

PART 4: Write a response to the following complain letter with at least 150 words. (3 pts)

Dear Sir or Madam,

I bought an LG washing machine of capacity 6.5 kg with top load from an authorized
dealer. Dien May Xanh agency, Saigon, in July 2022. After about 06 months, it stopped
working. When I inform this to the dealer, he got it checked and told me that motor unit is
completely burnt out beyond repair. Since the machine has a guarantee of 5 years. I asked
him to replace it. But no action has been taken after several reminders from me. Hence, I
bring this situation to your attention as you have good reputation in Vietnamese markets. I
believe I would get a quick response from you and get it replaces through the local dealer.

I have enclosed the copies of cash memo and guarantee card. I hope to receive your
response as soon as possible.

Regards,
Johnson

5/5