Human Behavior in an Organization

Chapter 3 – Communication

I. Communication Introduction (79–82) 1 person

A. Definition and Process
a) Main elements of the communication process.
b) Communication loop from top management to rank and file.
c) Communication in the management process.
B. Types of Communication (83–86)
TIN a) Number of People Involved
1. Intrapersonal Communication
2. Interpersonal Communication
3. Group Communication
4. Mas Communication
b) Levels of Source and Receiver
1. Downward
2. Upward
3. Horizontal
4. Circular
5. Close-Channel/Diagonal Communication
C. Ways of Communicating in Organization (87)
1. Ways of Communication by Channels
D. Factors that Affect the Quality of Communication (88–92) 1 person
a) Sender
b) Receiver
c) Shared Experience
d) Symbol
e) Medium
f) Pathways
g) Information Overload
h) Feedback
II. Barriers to Communication (93-95)
A. Physical Barriers
B. Social Barriers
C. Psychological Barriers
a) Problems or Breakdown in Communication (Poster)
III. Transactional Analysis (96-97) 1 person
A. Content and Characteristics of Ego States
B. Ego State Transactions
IV. Assertive Communication (98-101)
a) Behavior Description
b) Disclosure of Feeling
c) Tangible Effect
d) Correct behavior Descriptions
e) Incorrect behavior Descriptions
A. Keen Observation and reflective Listening Skills
Human Behavior in an Organization
V. Filipino Values and Communication (102-105)
VI. Summary with Review Question & Activities

 Case Study (106- 126) 3 persons

 MR. Padua
 Semiconductor, Inc
 World-Class Manufacturing
 Zero Disruption
 An Unwelcome Dimension
 Checklists
 Sleeping on the Job
 Semiconductor, Inc
 Manila Savings Bank
 The Corplan Unit
 The Cost of Deposit Report
 The Introduction of the Cost of Deposit Report
 The Succeeding Months
 The July Executive Committee Meeting

 Study Guide & Notes & Recommended Readings (127-131)