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Open access Quality improvement report

BMJ Open Qual: first published as 10.1136/bmjoq-2021-001370 on 10 January 2022. Downloaded from http://bmjopenquality.bmj.com/ on September 17, 2022 by guest. Protected by
Safe preoperative regional nerve blocks
Joseph Christopher Arbizo  ‍ ‍, Kajal Dalal, Veronia Lao, Frank Rosinia,
Temiloluwa Adejuyigbe

To cite: Arbizo JC, ABSTRACT 20% by initial direct clinical observations. There


Dalal K, Lao V, et al. Safe Background  Procedural time-­outs and checklists are were two ‘never events’ that were wrong-­sided
preoperative regional nerve
proven to be an effective means of improving teamwork blocks within a 6-­year period, as well as an inci-
blocks. BMJ Open Quality
and preventing wrong-­sided procedures. The main dent of wrong medication administration and
2022;11:e001370. doi:10.1136/
bmjoq-2021-001370 objective of this study was to ensure that all regional a recent event when sedation was given prior
nerve blocks being performed in the preoperative area at to a surgical consent being completed. This
► Additional supplemental our hospital were executed with a proper time-­out. The
material is published online only.
indicated that the checklist was not being used
goal of this project was to increase integration of a safe
To view, please visit the journal preoperative block process including a time-­out checklist
properly and prompted the initiation of this
online (http://​dx.d​ oi.​org/​10.​ to ensure; complete consents, correct patient and laterality intervention. Failure to do a pre-­ procedure
1136/b​ mjoq-​2021-0​ 01370).
were marked prior to each procedure. We focused on time-­out is unsafe for our patients and resulting
recognising events that took place before, during and complications are entirely preventable. The aim
Received 25 January 2021 after the nerve block including non-­compliance with the was to ensure that all regional blocks done in
Accepted 14 December 2021 checklist and deviations from protocol. the hospital preoperative and holding area are
Methods  A safe preoperative block process current and done with a proper time-­out (with registered
future state flowchart, revised time-­out checklist and nurse (RN), anaesthesia attending and resident)
action/implementation plan as part of our Plan–Do–Study– immediately prior to the regional block, before
Act model was constructed using a multidisciplinary sedation is given, as well as optimising compli-
approach. Pre-­implementation and post- implementation
ance with the time-­out checklist.2 Time-­out will
data were collected by medical students acting
anonymously via direct observation noting the presence
encompass completing all parts of the time-­out
of an anaesthesiologist, resident, nurse, time-­out for sheet in the presence of all essential personnel.

copyright.
procedure, checklist completed and procedure start and The hospital is a busy training institution
sedation time representing a complete time-­out. where the anaesthesia department regularly
Results  The direct observations in the pre-­ performs an average of 10–12 preoperative
implementation group showed a 20% (3/15) compliance nerve blocks daily. Nerve blocks are used to
with a correct time-­out. The direct observations in the post provide surgical anaesthesia as well as postop-
implementation group showed 85% (12/14) compliance. erative analgesia, but it is an invasive proce-
This revealed a 65% increase in all portions of the time-­ dure where sedation and a high volume of
out checklist completed. Comparative analysis confirmed
local anaesthetics are often administered. The
decrease in non-­compliance and deviations from protocol
procedure should ideally be done only after
as displayed by 65% increase in all portions of time-­out
checklist completed. completion of surgical consent and marking as
Conclusion  We aimed to improve safety, communication well as anaesthesia consent and marking along
and compliance for preoperative nerve blocks through with verification of limb laterality. However, the
development and implementation of a safe preoperative busy and pressured perioperative environment
block process using a multidisciplinary model. We is a factor in missing checks that ensure patient
conclude that creation of a safe nerve block was achieved safety.
by integration of a preoperative nerve block process which The project team consisted of a multidis-
included increased compliance to the time-­out checklist, ciplinary team of leaders in various fields
verifying patients and laterality with marking of patient including nurses, physicians, hospital admin-
prior to each procedure, identifying proper consents were
istrators, residents and medical students with
completed and ensuring each regional nerve block was
executed with a proper time-­out.
an aim to increase compliance of the time-­out
© Author(s) (or their process from 20% to 80% within 5-­month inter-
employer(s)) 2022. Re-­use vention time period.3 Medical students involved
permitted under CC BY-­NC. No
commercial re-­use. See rights PROBLEM contributed by performing direct observations
and permissions. Published by Preoperative nerve blocks were being performed anonymously, verifying compliance with the
BMJ. without a proper time-­out, consents were some- time-­out checklist and presence of each staff
Anesthesiology, UTHSCSA, San times missing or incomplete, laterality was member including nurse, attending physician
Antonio, Texas, USA not consistently checked and there was poor and resident. The residents role was execution
Correspondence to communication between nursing, surgery and of time-­out checklist and additionally the writing
Dr Joseph Christopher Arbizo; anaesthesia.1 While a pre-­procedure checklist of the manuscript. Each multidisciplinary field
​arbizo@​uthscsa.e​ du was informally being used, compliance was only was involved in the Plan–Do–Study–Act (PDSA)

Arbizo JC, et al. BMJ Open Quality 2022;11:e001370. doi:10.1136/bmjoq-2021-001370 1


Open access

BMJ Open Qual: first published as 10.1136/bmjoq-2021-001370 on 10 January 2022. Downloaded from http://bmjopenquality.bmj.com/ on September 17, 2022 by guest. Protected by
considered compliant. Other events that occurred were also
noted during the time-­out process including the verbalised
time-­out time, the sedation and block start time.

DESIGN
The quality improvement project team consisted of three
project sponsors including the director of quality improve-
ment, the chair of anaesthesia, one perioperative nurse
manager, one lead physician anaesthesiologist, two physi-
cian anaesthesiologists, two resident physicians, a nurse
project facilitator and two medical students. Different tools
were used to evaluate and analyse the current process and
areas of insufficiency within the patient pathway. Tools
primarily used were, first, anonymous direct observations by
medical students. In addition, the direct observations were
randomised with no specific nurse, anaesthesiologist or resi-
dent being evaluated on a predetermined notion. Second,
a current state process flow diagram was created to further
identify areas of improvement. Lastly a future state process
flow diagram was developed and used for continued optimi-
sation of the process and sustainability by being on display
in the preoperative areas for education and compliance of
current and new staff.
Initially, a current state process map (figure 2) was devel-
oped to ensure the project team understood the various
Figure 1  Anaesthesia pre-­block time-­out sheet. DOB, date members involved and steps required to have the necessary
of birth; MRN, medical record number; RN, registered nurse.

copyright.
pieces in place to go through a time out. The preopera-
tive surgical patient journey was documented in a progres-
cycles contributing their ideas to improving compliance and sive manner, from arrival in preoperative area to block
safety. time. Areas for improvement and barriers were identified
including delays or inefficiencies in the process. A future
MEASUREMENT state process map (figure 3) was also developed for further
The Standards for Quality Improvement Reporting Excel- analysis to determine the necessary interventions to stream-
lence guidelines were referred to in the preparation of this line the process.
report.4 Direct clinical observations of 29 preoperative nerve After process mapping, we invited a broader team of OR
block time-­outs were performed from December 2019 to nurses and administrators from the hospital to further iden-
January 2020 at the hospital which is a large 716-­bed, level tify details in the pathway and obstacles. This process again
one trauma academic hospital with 35 operating rooms exposed deficiencies with the current process and appro-
(ORs) situated on separate two floors. Observations were priate interventions that could be applied with the broader
not randomised and were sampled by convenience. Ortho- multidisciplinary team present. The project team met weekly
paedic surgery patients in the preoperative and holding area from September 2019 to February 2020 during the cycles.
on the second floor was targeted specifically for observa- Baseline data was obtained from September to November
tions. No specific person or staff was targeted. The observa- and implementation began from end of November.
tions were obtained by study staff using a standardised Excel In order to produce improvement consistent with our goal
sheet to assess preoperative nurse, anaesthesia attending and and within our reach we decided to limit our measurement
resident compliance with the time-­out checklist (figure 1). efforts to the preoperative area on a single floor focusing
The observers did not divulge their purpose when they on outpatients with the goal to provide the same care
entered the preoperative bay for each nerve block, in order throughout the entire preoperative area.
to diminish the influence of performance observation on There were 15 improvement interventions that were
nurse, anaesthesia attending or resident. The observers created in response to the areas of concern which we tested
recorded compliance for each element of the time-­out check- by completing four PDSA cycles across a 20-­week period.5
list, presence of each member of the team including preop- Most of the practitioners were amenable to the changes
erative nurse, anaesthesia attending and resident, as well as though some areas of anticipated risks for unsuccessful
if a time-­out was performed or not. Elements of the time-­out compliance with the new process were the time factor for
checklist that were verbalised and filled out in completion a proper time-­out and filling out the checklist in its entirety
by the anaesthesia attending performing the time-­out were given the busy and pressured perioperative environment.

2 Arbizo JC, et al. BMJ Open Quality 2022;11:e001370. doi:10.1136/bmjoq-2021-001370


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BMJ Open Qual: first published as 10.1136/bmjoq-2021-001370 on 10 January 2022. Downloaded from http://bmjopenquality.bmj.com/ on September 17, 2022 by guest. Protected by
Figure 2  Flow diagram at initial education meeting reflecting current state. H&P, history and physical; IV, intravenous; OR,
operating room; RN, registered nurse.

Patients or the public were not involved in the design, were done with a proper time-­out, which encompassed
or conduct, or reporting, or dissemination plans of our completing all parts of the time-­out sheet in the presence
research. of all essential personnel so that 80% are compliant at the
end of 20 weeks.6 Four PDSA cycles were performed to
STRATEGY accomplish this (figure 4).
Our SMART aim was to ensure that all our regional blocks Our initial intervention consisted of education of staff

copyright.
done in the hospital preoperative and holding area for 1 week with clearly defined tasks and roles for each

Figure 3  Flow diagram reflecting changes, future state. anes, anaesthesia; H&P, history and physical; IV, intravenous; IVF,
intravenous fluids; PCC, patient care coordinator; meds, medications; OR, operating room; preop, preoperative; pts, patients;
RN, registered nurse.

Arbizo JC, et al. BMJ Open Quality 2022;11:e001370. doi:10.1136/bmjoq-2021-001370 3


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BMJ Open Qual: first published as 10.1136/bmjoq-2021-001370 on 10 January 2022. Downloaded from http://bmjopenquality.bmj.com/ on September 17, 2022 by guest. Protected by
block was complete anaesthesia resident updated board
and informed preoperative RN ‘block done’ and preop-
erative RN continued to monitor patient. The process is
reflected in (figure 3) ‘the future state flow chart’.

PDSA cycle 1
During the first cycle we had a week for education
where designated residents from the project team were
present in the preoperative area on the second floor
each morning to follow-­up and answer questions about
the new process (figure 3). They were also available
to remind the various residents who were rotating on
regional anaesthesia of their roles with emphasis on the
time-­out and revised time-­out checklist with all essential
members present. A PDF of the action plan with various
roles was emailed as well as posted in the preoperative
block area. We then had 2 weeks for implementation at
which point we encouraged the residents, attendings and
Figure 4  PDSA cycle process diagram. OR, operating room; nursing staff to write comments on the checklists about
PDSA, Plan–Do–Study–Act; preop, preoperative. the process. Feedback included that the time-­out check-
lists are being filled out but without specific comments
on the process. Some attendings showed up late or were
team member, and implementation of our action plan not involving preoperative nursing in the time-­out espe-
for 2 weeks (see online supplemental file 1). Attend- cially for first start cases. Additional feedback noted that
ings educated attendings, nursing educated their peers putting on monitors and nasal cannula is really helpful
and residents educated residents. Measurements and for the anaesthesia team. There was difficulty in locating
monitoring for compliance took place for 2 week and we preoperative nurse sometimes as they were taking care of
reconvened after the cycle for adjustments.7 multiple patients. During this transition an adjustment

copyright.
Our action plan (see online supplemental file 1) period occurred, as was expected, due to people being
consisted of additional roles and tasks for each member assigned to new roles and responsibilities of specific tasks
of the team. Including identifying elective block patients that they previously did not conduct. Feedback received
1 day prior by the resident and marking on the electronic from direct observations indicated there was a significant
operating room schedule board for clarity and so preop- improvement from baseline data that showed increased
erative nurses were aware they would be required for a compliance to 5 out of 6 (83.3%) witnessed time-­outs
time-­out. Anaesthesia residents were to also contact the from 3 out of 15 (20%) at baseline (figure 4).
orthopaedic surgery attending by 14:00 the day prior to
confirm elective block patients and the OR board would PDSA cycle 2
be updated with response. On patient arrival, preoper- A feedback comment section was added to the back of the
ative nurse would then assign elective block patients to time-­out checklist. During this cycle there was difficulty
specific bays, which also made it easier to monitor post with regional anaesthesia residents taking the initiative
block given that the patients receive sedation. After vitals to contact the orthopaedic surgery attendings the day
were, obtained, the preoperative nurse would leave on before. There were delays in surgical teams marking the
monitors (blood pressure, pulse ox, EKG), connect IVF surgical site in a timely manner delaying block process.
(intravenous fluids), check consents, verify surgical site The plan was for one of the team attending anaesthesiol-
marked, place nasal cannula and make sure time-­ out ogists to touch base with orthopaedic attendings to make
checklist is at bedside. Nurse then marked ‘P’ on ORC sure they were on board and understood the process as
(operating room computer) board indicating preopera- well as to emphasise the need for early surgical site mark-
tive is done and OR circulator is aware. The preopera- ings for this process to work smoothly. The project faculty
tive nurse number was presented on the board to contact was also sending out emails to anaesthesia attending’s to
when ready for block. The OR circulator would then eval- emphasise the need to arrive on time, lead the time-­outs
uate the patient and a handoff was performed and ‘H’ and include nursing staff. Direct observations indicated
marked on ORC board indicating handoff is complete there continued to be significant improvement from
prior to block and sedation (preoperative RN follow-­up baseline data that showed increased compliance with
cases preoperative RN will call circulator to do handoff). seven out of eight witnessed time-­outs (87.5%) (figure 4).
Anaesthesia faculty and resident team did time-­out led
by attending with preoperative RN present. The time-­out PDSA cycle 3
checklist was also completed at that time to ensure We hypothesised that in order to further build and
patient safety and documentation was complete. When strengthen our new process, a visual intervention would be

4 Arbizo JC, et al. BMJ Open Quality 2022;11:e001370. doi:10.1136/bmjoq-2021-001370


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time-­out for the procedure. There was 65% increase in
all portions of time-­out checklist completed. Comparative
analysis demonstrated an increase in compliance with the
implementation of the safe preoperative block process
(figure 5).

Lessons and limitations


The project aim was to ensure that all our regional blocks
done at the hospital preoperative and holding area
were done with a proper time-­ out, which encompassed
completing all parts of the time-­out sheet in the presence
Figure 5  Results bar graph. preop, preoperative. of all essential personnel. To achieve this, we made signifi-
cant modifications to the existing preoperative nerve block
process. Building on existing ideas, we also wanted a process
beneficial for staff. Therefore, a time-­out video on ‘What that improved safety and communication between anaes-
not to do’ and ‘What to do’ production was initiated. We thesia, nursing and surgery teams.10 It can be stated that the
went over producing the time-­out video including writing compliance-­promoting measures made an important contri-
scripts, which was delegated to the medical students and bution to this result.11 A key lesson learnt during the process
residents. Hospital staff were chosen to be actors for the was the importance of PDSA cycles, which helped to ensure
video. Direct observations continued to show improved the integrity of the multidisciplinary model and that each
compliance with occasional logistic issues as noted step was optimised prior to implementation of interventions.
(figure 4). As strong multidisciplinary communication rests at
the core of the process, we made sure that anaesthesiolo-
PDSA cycle 4
gists, residents, nurses and administrators were involved
For our final cycle, we reviewed the handoff process for
throughout the process including discussions, planning,
the OR circulators with the OR nurse managers. Hospital
collecting written feedback and attending meetings.10 Their
policy was changed which directly impacted the preop-
input during the planning was essential to increase their
erative process that the OR circulators will still interview
support for a viable new process. Notwithstanding, we did
the patient and verify consents, but they will not have

copyright.
identify certain implementation problems, which we attri-
the pressure of doing this prior to sedation or the block
bute to the fact that it was not possible to meet with the
being done. This would increase efficiency for the blocks.
entire nursing staff, surgery faculty, anaesthesia faculty and
We found that compliance remained high with the
residents. Having included a surgery resident or faculty
time-­out process in the final cycle with the above changes
surgeon initially in the project team may have improved this
(figure 4).
issue of the process.
Project implementation exposed the obstacles of staff
RESULTS acceptance to a new process. Despite prompt positive results
Our main outcome measure was compliance with the it can take time to establish new sustainable routines espe-
time-­out process including completion of the checklist cially in higher pressured environments where efficiency
with all essential team members present and measured is important such as the perioperative areas. Qualitative
via direct observations of trained project team members.8 feedback from staff post implementation has been vital in
The compliance improved quickly from baseline and refining the process and we believe is essential for long-­term
remained high, from 20% to 85%9 (figure 5). success.8 The qualitative feedback does suggest the need for
A period for assessment of baseline data via direct continued education as staff turnover ensues and new resi-
observations showed preoperative nurse was present 20% dents arrive. A time-­out video of what to do and what not to
(3/15) for time-­out, anaesthesia attending and resident do is in production in order to encourage long-­term sustain-
present 100%, all components of time-­out checklist was ability of the process. The hospital’s creative media service
completed 20% (3/15), time-­out for procedure completed has reviewed the script for the block time-­out video with
in 66% (10/15). Weekly direct measurements were plans for filming to commence soon. Additional anaesthesia
obtained post implementation and showed the preop- and orthopaedic surgery attendings agreed to participate in
erative nurse was present 80% for procedure time-­out, the video improving our multidisciplinary model. We should
anaesthesia attending and resident present 100%, all have a date for filming soon.
portions of revised time-­out checklist was completed 85% Finally, we primarily focused on nerve blocks located on
(12/14), time-­ out procedure was performed in 100% the second floor preoperative area at the hospital and did
(14/14) of cases prior to sedation time and block start not obtain data in other areas of the hospital including the
time. In two cases the nurse was present for identifica- third floor preoperative area or post-­anaesthesia care units.
tion of patient and then left and never came back. There Therefore, we have drawn our conclusions based on obser-
was 60% improvement in compliance with nursing staff vations restricted to one area, which is a limitation. We have
presence and 44% improvement in compliance with not performed any statistical tests to prove that these results

Arbizo JC, et al. BMJ Open Quality 2022;11:e001370. doi:10.1136/bmjoq-2021-001370 5


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BMJ Open Qual: first published as 10.1136/bmjoq-2021-001370 on 10 January 2022. Downloaded from http://bmjopenquality.bmj.com/ on September 17, 2022 by guest. Protected by
are not a product of chance. In order to overcome this, safe preoperative block process to all areas of the hospital
ideally more data would need to be collected over a longer where nerve blocks are performed. This is an opportunity
time period and statistical tests would need to be performed. we hope to pursue in the near future.
There is also the possibility of confounding bias, for example,
due to the change in anaesthesia residents on regional every Contributors  Author JCA and coauthors VL, FR, TA and KD conceived initial idea,
processed the experimental data, performed the direct observations and analysis,
4 weeks, and the hiring of new anaesthesiologists throughout drafted the manuscript and designed the figures. All authors discussed the results
the year both of which may have positively impacted the and commented on the manuscript, contributed to the design and implementation
time-­out process, independent of our intervention. of the quality improvement report and to the writing of the manuscript. Author and
Another limitation is how we collected our data. Ideally, coauthors acknowledge project sponsors: Emily Volk, MD; Lisa Devane, MSN; and
Ms Polly Smith, RN; and quality improvement project members: Matt McClure, MD;
this would be an automated, bias-­free, systematic process. Wendy Kang, MD; Naveen Mehra, MD; and Beena Chorath, RN, who were involved
However, the project relied on medical students to manually in planning meetings, implementing and supervising the work. Author JCA is
collect and observe each procedure so there is observer bias. responsible for overall content acting as the guarantor.
There were also limitations to the number of procedures Funding  The authors have not declared a specific grant for this research from any
they were able to see because of prior engagements in their funding agency in the public, commercial or not-­for-­profit sectors.
own schedule. Competing interests  None declared.
Although the new preoperative nerve block process has Patient consent for publication  Not required.
substantially helped to improve compliance with the time-­out Ethics approval  This study does not involve human participants.
checklist and communication between the various teams,
Provenance and peer review  Not commissioned; externally peer reviewed.
continued monitoring for sustained commitment to the
Data availability statement  All data relevant to the study are included in the
process and compliance is necessary. For this to be improved
article or uploaded as supplementary information.
further, a future project should look into applying the safe
Supplemental material  This content has been supplied by the author(s). It has
preoperative block process to all areas of the hospital where not been vetted by BMJ Publishing Group Limited (BMJ) and may not have been
nerve blocks are performed. This is an opportunity we hope peer-­reviewed. Any opinions or recommendations discussed are solely those
to pursue in the near future. of the author(s) and are not endorsed by BMJ. BMJ disclaims all liability and
responsibility arising from any reliance placed on the content. Where the content
includes any translated material, BMJ does not warrant the accuracy and reliability
of the translations (including but not limited to local regulations, clinical guidelines,
CONCLUSION terminology, drug names and drug dosages), and is not responsible for any error
Non-­ compliance with the preoperative nerve block and/or omissions arising from translation and adaptation or otherwise.

copyright.
time-­out and checklist can lead to adverse events. This Open access  This is an open access article distributed in accordance with the
study’s goal was to ensure that all regional nerve blocks Creative Commons Attribution Non Commercial (CC BY-­NC 4.0) license, which
in the preoperative/holding area at the hospital were permits others to distribute, remix, adapt, build upon this work non-­commercially,
and license their derivative works on different terms, provided the original work is
executed with a proper time-­out with a nurse, anaes- properly cited, appropriate credit is given, any changes made indicated, and the use
thesia attending and resident immediately prior to the is non-­commercial. See: http://creativecommons.org/licenses/by-nc/4.0/.
regional block and before sedation. The implementa-
ORCID iD
tion of a safe preoperative block process including a Joseph Christopher Arbizo http://orcid.org/0000-0001-9065-6094
revised time-­out checklist was used to increase compli-
ance with the time-­out procedure and facilitate good
communication between the multidisciplinary teams.
Results displayed significant improvement with compli-
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Arbizo JC, et al. BMJ Open Quality 2022;11:e001370. doi:10.1136/bmjoq-2021-001370 7

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