Waste Pro Bins -

The True Facts

To our valued Palm Coast residents, customers, and friends,

After 17 years of proudly serving you, the residents of Palm Coast, the city elected to
begin collection services with a new company effective June 1, 2023. We are proud
of the service we have provided for close to two decades. In fact, our local division
maintains a 4.8 Google Star rating which is higher than any provider in the surrounding
metro market area. This is a testament to our local Palm Coast-based crews and their
dedication to service and safety.

It is important to us that you, our valued customers, know the facts. Over the last few
weeks and leading up to our last days of service, Waste Pro thoroughly communicated
a transition plan including a collection plan to pick up the Waste Pro branded recycling
bins. Waste Pro owned bins were provided to you at the start of the contract and over
the years of service to be used for collections while the city was under contract with
Waste Pro. Once these assets are collected, they will be re-purposed for use throughout
our 10-state footprint.

Additionally, to provide a smooth transition, and

ensure that you, our valued customers, were not left
“The city understood
without a bin, Waste Pro extended offers to sell the Waste Pro crews would
recycling bins at a discounted price. It is perplexing be collecting the Waste
that the city did not take any steps to obtain new Pro branded bins
recycling bins. Numerous discussions and transition during the last week of
meetings were held with city staff and Waste Pro collections as part of the
management. The topic of Waste Pro branded bins
transition/exit from
was thoroughly discussed. The city understood
Waste Pro crews would be collecting the Waste Pro
the city.”
branded bins during the last week of collections as
part of the transition/exit from the city. It is incredible to think equipment purchased
by Waste Pro such as bins, carts, and trucks would be considered or thought to be the
property of the city.

Thank you for trusting Waste Pro for 17 years as your solid waste partner. We wish you
and the city well as you begin a new agreement with another provider. Our collection
crews look forward to continuing service in unincorporated Flagler County and to the
Palm Coast businesses.