Luis Alvarez Reyes

Alvarez.Luis1238@yahoo.com
(310) 634-5284

Professional Summary
Successful customer service professional with over 8+ years in the fast-food industry. Effectively
manage a business by communicating goals, staff management, and inventory management.

Education
Arizona State University, Tempe, Arizona Spring 2023
College of Integrative Science and Arts
Organizational Leadership (Project Management), BA

CIEMT, Long Beach, California Spring 2020

EMT Basic Course Long Beach, California

Los Angeles Harbor College, Wilmington, California Spring 2019

Liberal Arts Social and Behavioral Sciences Wilmington, California

Experience
Shift Lead, Starbucks 2019 - Present

Harbor City, California

 Work in a fast-paced environment, providing service to about 250+ customers per day.
 Create a positive learning environment by providing clear, specific, timely, and respectful
coaching and feedback to partners on shift.
 Follow all cash management and cash register policies and ensure proper cash handling
practices are followed by the shift team.

Associate, In-N-Out Burger 2015-2020

San Pedro, California
 Worked in a group setting to ensure product quality, exceptional service, and cleanliness.
 Ensured quick complaints were solved effectively while avoiding escalation of issues.
 Led a group of individuals to reach a common goal by communicating tasks, breaks, and
goals for the day.

Skills
 Provide exceptional customer service
 Communicate effectively with a group of individuals to reach a common Goal
 Biliterate in both English and Spanish
 Effective Problem Solver by using the 7 steps to problem-solving.
References
Samuel Villalobos: (Santa Ana Water Works) / (562) 852-3065
Cara Childress: (Starbucks District Manager) / (310 )413-0662
Jose Esquivel: (Chipotle Learning Experience Designer) / (424) 757-390