2022 IPCR Customer Satisfaction January To June Ous

Bangsamoro Autonomous Region in Muslim Minda
Ministry of Basic, Higher and Technical Educatio

Technical Education and Skills Development
Strategic Performance Management System (SP
INDIVIDUAL PERFORMANCE COMMITMENT AND

I, STEPHANIE JOY G. SALVORO , ADMINISTRATIVE AIDE VI, of MBHTE-TESD QUALITY ASSURANCE UNIT, commit
accordance with the indicated measures for the period JANUARY to JUNE, 2022_.
5 - Outstanding (Extraordinary level of achievement)

4 - Very Satisfactory (Performance exceeded expectations)
Rating
Scale
3 - Satisfactory (Performance met expectations)

2 - Unsatisfactory (Performance failed to meet expectations)
1 - Poor (Performance was consistently below expectations)
Reviewed by: Date:
FAIDA H. LATIP
Immediate Supervisor
SUCCESS INDICATORS
OUTPUT
(Targets + Measures)
Customer Satisfaction Focal
Implement mandatory QMS procedures At least 95% client satisfaction rate on Quality of Services and Quality of Facilities achieved
100% of valid customer complaints/ recommendations acted upon as prescribe per guidelines
100% Presence of the following:

Citizens Charter/Anti-Red Tape Act (ARTA) Implementation - Citizen's Charter
- Anti-fixer poster
- Manned Public Assistance Counter
- Courtesy lanes for elderly, differently-abled and pregant
women
- No noon break poster
- Smoke-free poster
- Designated smoking areas
- Vision, Mission, Goal
90% of walk-in customers' requirements are acted upon within the prescribed timeline
Facilitates the provision of the customer requirements
90% of SMS,Email, FB page customers' requirements are facilitated upon receipt of message/
request
95% of Customer Satisfaction Monthly Analysis submitted to RO every 15th day of the
Prepare Customer Satisfaction Reports
succeeding month and copy furnished the PDs/Admin and Focals
Update and maintain Customer Satisfaction Records and Database

• Feedback Forms
• Customer Complaints 100% of Records and Database are updated and maintained
• CS Monthly Analysis
• Others as required by the process/guidelines
Quarterly meeting with PO Customer Satisfaction Focals conducted before June 2022
Provide Technical Assistance

• Customer Satisfaction Related Concerns
• Calibration 1 Meeting with Customer Satisfaction Officers conducted before June 2022
• Coaching and Mentoring
• Other concerns 1 Attend Calibration on Customer Satisfaction Request and Handle Complaint with PO
Customer Satisfaction Focals conducted before June 2022
1 Conduct Orientation on Customer Satisfaction Request and Handle Complaint with
Customer Satisfaction Officers conducted before June 2022
Secretariat
Prepare Notice of Meeting 100% Notice of Meeting prepared within 3 hours
Prepare Minutes of Meeting 100% Minutes of Meeting prepared within 5 working days after the meeting
SUCCESS INDICATORS
OUTPUT
(Targets + Measures)
Provide Administrative Support
• Attendance Sheets
• Purchase Request for snacks and meals 100% Materials prepared as required
• Photo/Video Documentation
• Others as may be needed
• Coordinate with participants/members (Trainees, Committee
Members, Secretariat, 100% Number of participants confirmed
etc.)
Attendance to the conduct of Study Circle 100% Attendance to Study Circle on time
Final Average Rating

Comments and Recommendations for Development Purposes:
Discussed with: Date Assessed by:

I certify that I discussed my assessment of the performance with the
employee.
Employee Supervisor
utonomous Region in Muslim Mindanao
asic, Higher and Technical Education
Education and Skills Development
ormance Management System (SPMS)
NCE COMMITMENT AND REVIEW (IPCR)

ALITY ASSURANCE UNIT, commit to deliver and agree to be rated on the attainment of the following targets in
Signature
Date
Approved by: Date:
RUBY A. ANDONG
Head of Office
RATING
Actual Accomplishments Remarks
Q E T A
RATING
Actual Accomplishments Remarks
Q E T A
#DIV/0!
Date Final Rating by: Date
Head of Office
Republic of the Philippines
Bangsamoro Autonomous Region in Muslim Mindanao
Ministry of Basic Higher and Technical Education
LIST OF EMPLOYEES WITH IPCR RATINGS FY 2021

Name of Operating Unit:
RATING
NO NAME POSITION DESIGNATION JAN-JUN 2021 JUL-DEC 2021
Numerical Rating Adjectival Rating Numerical Rating Adjectival Rating
1
2
3
4
5
6
7
8
9
10
Republic of the Philippines
Bangsamoro Autonomous Region in Muslim Mindanao
Ministry of Basic Higher and Technical Education
LIST OF EMPLOYEES WITH IPCR RATINGS FY 2021

Name of Operating Unit:
RATING
NO NAME POSITION DESIGNATION JAN-JUN 2021 JUL-DEC 2021
Numerical Rating Adjectival Rating Numerical Rating Adjectival Rating
Contract of Service
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Prepared by:
NAME
HR Designate
Approved by:
NAME
Head of Operating Unit
Rev. No. 01-08/09/21
(IPCR) PERFORMANCE STANDARDS
Competency Assessement and Certification (CAC) Focal

Output Success Indicators Quality Efficiency Timeliness
Competency Assessment - Accreditation of Competency Assessors/Assessment Centers
• Evaluate Documents
Prepare Certificate of Accreditation Application for accreditation processed within 5 - no error 5 - complete
•
Prepare Affidavit of Undertaking the prescribed period 1 - with error 1- incomplete
•
5 - met the PCT
All qualified assessors and assessment 1 - beyond the PCT
• Issue certificate of accreditation for Assessors 5 - 0 spoilage rate 5 -100% of qualified assessors are issued
centers are issued Certificate of Accreditation
• Issue certificate of accreditation for 3 -1%-5% spoilage rate certificates
within
Assessment Centers 1 - 6% below spoilage rate 1- 99% and below
the prescribed period.
NC/COC/NTTC
• Review Documents Requisite documents reviewed
- Rating sheets within prescribed timeline
- CARS 5 - complete
- Attendance sheet 5 - no error 1 - incomplete
- RWAC 1 - with error
5 - met the PCT
5 - 100% prepared 1 - beyond the PCT
• Prepare Certificate of NC/COC/NTTC NC/COC/NTTC prepared with no error
1 - 99% and below
5 - 0 spoilage rate 5 - more than 80% issued
80% of CoCs/NCs are issued to successful
• Issue NCs/COCs 3 -1%-5% spoilage rate 3 - 80% issued
candidates within the prescribed PCT
1 - 6% below spoilage rate 1-below80%
Facilitate Assessment Schedule 100% of requests are facilitated as scheduled N/A 5 - met the target 5 -as scheduled
1- target not attained 1- behind scheduled
Monitor schedule of assessors Schedule of assessors are monitored as 5 - no complaints N/A 5 - within prescribed timeline
prescribed in the procedures manual 1 - with complaints 1 - beyond prescribed timeline
Monitor assessment proceedings Assessment proceedings monitored 5 - no complaints N/A 5 - met the PCT
based on procedure 1 - with complaints 1 - beyond the PCT
Safe keep Competency Assessment Tools 100% of current CATs are maintained and 5 - all of CATs are current 5 - complete N/A
(CATs) stored in safe and locked place 1 - not all CATs are current 1 - incomplete
Release CATs CATs released as scheduled 5 - no complaints 5 - complete 5- as scheduled
1- with complaints 1 - incomplete 1- behind schedule
Issue and Authenticate CAV Requirements 100% CAV Requirements issued accurately 5 - no error 5 - 100% CAV Requirements released 5- within one day
within set deadline upon request 1 - with error 3 - 90%to99% 3- within two days
1 - 89% and below 1- more than two days
Ocular Inspection/ Site Visitation Number of sites inspected/visited as scheduled N/A 5 - met target 5 - as scheduled
1 - target not met 1 - behind schedule
Deploy Competency Assessment Tools (CATs) • Number of CATs deployed 5 - no complaints Quantity 5 - before set deadline
for New/Updated TRs within set deadline 1 - with complaints 5 -100% 3 - on set deadline
1- 99% and below 1 - after set deadline
Provide Technical Assistance Number of technical assistance provided 5- Excellent feedback 5 - 100% 5 - on set deadline
• CACS Related Concerns 4- Very satisfactory feedback 4 - 90% to 99% 1 - beyond set deadline
• Calibration 3- Satisfactory feedback 3 - 80% to 89%
• Coaching and Mentoring 2- Unsatisfactory feedback 2 - 70% to 79%
• Other concerns 1- Poor feedback 1 - below 70%
UTPRAS Focal
•Orient applicant on the requirements for Applicants oriented on the requirements for 5 - no complaints N/A
program registration program registration within required PCT 1- with complaints
• Review/evaluate program registration Required documents evaluated as to 5 - accurate and complete 5 - target met 5 - within PCT
application completeness and accuracy based on PCT 3 - accurate and incomplete/ inaccurate and 1 - target not met 1 - beyond PCT
• Issuance of CTPR/Denial complete
1 - inaccurate and
incomplete
Issue CTPR 100% of registered programs are issued COPR 5 - 0 spoilage rate N/A 5 - met the Process Cycle Time
within Process Cycle Time upon receipt with 3 - 1%-5% spoilage rate 1 - beyond the Process Cycle Time
zero error 1 - 6% and above spoilage rate
Review Program Registration 100% of application for program registration 5 - 0% return rate N/A 5 - met the Process Cycle Time
are reviewed within Process Cycle Time with 3 - 1-10% return rate 1 - beyond the Process Cycle Time
zero return rate of applications of endorsed to 1 - 1% below return rate
the RO
• Ocular Inspection/ Site Visitation Number of sites inspected/visited as scheduled N/A 5 - met target 5 - as scheduled
1 - target not met 1 - behind schedule
• Deploy Training Regulations (TR) •Number of TRs deployed 5 - no complaints Quantity 5 - before set deadline
within set deadline 1 - with complaints 5 -100% 3 - on set deadline
1- 99% and below 1 - after set deadline
Conduct Seminar/ Conference/ Fora/ Industry Number of Policy Recommendations/ 5 - Policy Recommendations/ Resolutions/ Quantity 5- as scheduled per OPCR
Consultation Resolutions/ Agreements/ Action Items written Agreements/ Action Items are valid 5-Policy Recommendations/ Resolutions/ 4- one week delay per OPCR
1- Policy Recommendations/ Resolutions/ Agreements/ Action Items Generated 3- two weeks delay per OPCR
Agreements/ Action Items are not valid 1-No Policy Recommendations/ Resolutions/ 2- three weeks delay per OPCR
Agreements/ Action Items Generated 1- one month delay per OPCR
Budget
5 - 50% and below
4 - 51%to99%
3 -100% to 114%
2 - 115% to 129%
1- 130% and above
• UTPRAS Related Concerns 4- Very satisfactory feedback 4 - 90% to 99% 1 - beyond set deadline
Documents and Records Controller

Implement mandatory QMS procedure Mandatory procedures implemented based on 5 - No NC N/A 5 - within prescribed timeline
QMS 3 - With Minor NC 1 - beyond prescribed timeline
• Control of documents (QP 01) 1 - With Major NC
• Control of records (QP 02)
Update and maintain QMS Records Records inventory and appraisal and identified 5 - no error or revision 5 - 100% 5 - before set deadline
• Records inventory and appraisal QMS Records are updated and maintained 4 - one to three minor errors 4 - 90% to 99% 3 - on set deadline
• Records Disposal Schedule 3 - four to six minor errors 3 - 80% to 89% 1 - after set deadline
• Disposal of Records 2 - one to two major errors or more than 2 - 70% to 79%
• Document Masterlist seven to nine minor errors 1 - below 70%
• Distribution/Retrieval list 1 - three or more major errors or ten or more
minor errors
Manage Database • Generation of documents, records, data and 5 - no error 5 -100% complete 5 - as scheduled
• WRMIS reports as required 1 - one or more errors 1- 99% complete and below 1- behind schedule
• Documents and Records
• DRC Related Concerns 4- Very satisfactory feedback 4 - 90% to 99% 1 - beyond set deadline
Customer Satisfaction Focal

the procedures manual of customer satisfaction 3 - With Minor NC 1 - beyond prescribed timeline
1 - With Major NC
Citizens Charter/Anti-Red Tape Act (ARTA) 100% of valid customer complaints / 5 - no revision in the actions taken/report 5 - 100% 5 - within prescribed timeline
Implementation recommendations acted upon as prescribed 3 - minor revision 4 - 90% to 99% 1 - beyond prescribed timeline
per guidelines 1 - major revision 3 - 80% to 89%
2 - 70% to 79%
1 - below 70%
Presence of the following: 5 - no error 5 - 100%
- Citizen's Charter 3 - minor revision 4 - 90% to 99%
- Anti-fixer poster 1 - major revision 3 - 80% to 89%
- Manned Public Assistance Counter 2 - 70% to 79%
- Courtesy lanes for elderly, differently-abled 1 - below 70%
and pregant
women
- No noon break poster
- Smoke-free poster
- Designated smoking areas
- Vision, Mission, Goal
Facilitates the provision of the customer Customer requirements are facilitated upon 5 - 80-100% acceptable and complete 5 - 80-100% of expected input met 5 - within prescribed schedule
requirements receipt or within prescribed timeline 3 - 50-79% acceptable and complete 3 - 50-79% of expected input met 1 - beyond prescribed schedule
1 - Less than 50% acceptable and complete 1 - Less than 50% of expected input met
Prepare Customer Satisfaction Reports Customer Satisfaction Reports submitted as 5 - no error 5 -100% 5 - as scheduled
per agreed schedule 3 - minor revision 1- 99% and below 1 - behind schedule
1 - major revision
Update and maintain Customer Satisfaction Records and Database are updated and 5 - no error or revision 5 - 100% 5 - before set deadline
Records and Database maintained 4 - one to three minor errors 4 - 90% to 99% 3 - on set deadline
• Feedback Forms 3 - four to six minor errors 3 - 80% to 89% 1 - after set deadline
• Customer Complaints 2 - one to two major errors or more than 2 - 70% to 79%
• CS Monthly Analysis seven to nine minor errors 1 - below 70%
• Others as required by the 1 - three or more major errors or ten or more
process/guidelines minor errors
• Customer Satisfaction Related Concerns 4- Very satisfactory feedback 4 - 90% to 99% 1 - beyond set deadline
Internal Quality Audit

QMS 3 - With Minor NC 1 - beyond prescribed timeline
• Internal Quality Audit (QP 03) 1 - With Major NC
• Control of Nonconforming Service and
Corrective Action Procedure (QP 04)
Prepare/Maintain IQA Reports Reports prepared/maintained per guidelines 5 - no revision1 5 -100% 5 - as scheduled
• TESDA Action Catalogs (TAC) 3 - minor revision 1- 99% and below 1 - behind schedule
• IQA Summary 1 - major revision
• IQA Tracking Sheets
• Performance Evaluation
• Others as may be required
• Prepare Annual Audit Plan Annual Audit Plan prepared within set deadline 5 - no revision Quantity 5 - before set deadline
4- one revision 5 - 100% 3 - on set deadline
3- two revisions 1- 99% and below 1 - after set deadline
2- three revisions
1- four revisions or more
• IQA Related Concerns 4- Very satisfactory feedback 4 - 90% to 99% 1 - beyond set deadline
• QMS Related Concerns 3- Satisfactory feedback 3 - 80% to 89%
• Calibration 2- Unsatisfactory feedback 2 - 70% to 79%
• Coaching and Mentoring 1- Poor feedback 1 - below 70%
• Other concerns
IQA Auditor
Conduct of Internal Quality Audit Audit conducted based on standards and 5 - no valid complaints 5 - 100% of target (processes) 5 - within the prescribed schedule
procedures 3 - 1 to 5 complaints 4 - 75% of target 1 - beyond prescribed schedule
1 - more than 5 complaints 3 - 50% of target
2 - 25% of target
1 - less than 25% target
Prepare Audit Reports Audit reports prepared per guidelines 5 - no revision1 5 -100% 5 - as scheduled
• TESDA Action Catalog (TAC) 3 - minor revision 1- 99% and below 1 - behind schedule
• Audit Checklists 1 - major revision
• IQA Tracking Sheet
• Others as may be required
Compliance Audit
Compliance Audit •100% of accredited assessment centers are 5 - complete report based on prescribed
audited within schedule documented procedure
1- incomplete report based on prescribed
documented procedure
•100% of audited assessment 5 - 100% audit findings closed
centers with findings closed 3 - 80%-99% audit findings closed 5 - met the target
5 - per audit plan
within prescribed period 1- 79% and below of 3 - 60%-89%
1 - beyond audit plan
audit findings closed 1- 59% below
100% of registered programs due for audit are 5 - complete report based on prescribed
audited within schedule as per audit plan documented procedure
1- incomplete report based on prescribed
documented procedure
Prepare/Maintain Comppliance Audit Reports Reports prepared/maintained per guidelines 5 - no revision1 5 -100% 5 - as scheduled
3 - minor revision 1- 99% and below 1 - behind schedule
1 - major revision
• Prepare Annual Audit Plan Annual Audit Plan prepared within set deadline 5 - no revision Quantity 5 - before set deadline
4- one revision 5 - 100% 3 - on set deadline
2- three revisions
• Compliance Audit Related Concerns 4- Very satisfactory feedback 4 - 90% to 99% 1 - beyond set deadline
Compliance Auditor
Conduct of Compliance Audit Audit conducted based on standards and 5 - no valid complaints 5 - 100% of target 5 - within the prescribed schedule
procedures 3 - 1 to 5 complaints 4 - 75% of target 1 - beyond prescribed schedule
1 - more than 5 complaints 3 - 50% of target
2 - 25% of target
1 - less than 25% target
Prepare Compliance Audit Report 100% of compliance audit reports are 5 - 100% acceptable and complete 5 - met the target 5 - before the deadline
completed and submitted within set deadline 3 - 80% - 99% acceptable and complete 1- target not attained 3 - met the deadline
1- 70% below acceptable and complete 1- did not meet the deadline
Planning Focal
• Prepare Guidelines Number of Guidelines prepared within set 5- no revision Quantity 5 - before set deadline
deadline 4- one revision 5 -100% 3 - on set deadline
2- three revisions
1- four revisions or more Budget
5 - 50% and below
4 - 51%to 99%
3 -100% to 114%
2 - 115% to 129%
1 - 130% and above
• Prepare Plans Plans prepared within set deadline 5- no revision Quantity 5 - before set deadline
- R/PTESDP 4- one revision 5 - 100% 3 - on set deadline
- OPCR 3- two revisions 1- 99% and below 1 - after set deadline
- Others as may be required 2- three revisions
• Prepare TESD Budget Proposal/Estimate Budget Proposal/Estimate prepared and 5- no revision 5-100% 5 - before set deadline
submitted within set 4- one revision 1- 99% and below 3 - on set deadline
deadline 3- two revisions 1- after set deadline
2- three revisions
Monitor/ Evaluate Operations Operations 7 monitored/evaluated as 5 - excellent results and no mistakes 5 - complete
• Strategic Performance Management scheduled 4 - one or two minor errors and/or has very 1 - incomplete
System (OPCR) good results
3 - three or more minor errors and/or has
acceptable results
2 - one major error or deficiency
1- unacceptable result or careless/ haphazard
execution of work
Prepare Reports Report6 prepared within set deadline 5- no revision 5 -100% 5 - before set deadline
• Accomplishment Report 4- one revision 4 - 90% to 99% 3 - on set deadline
• Annual Reports 3- two revisions 3 - 80% to 89% 1 - after set deadline
• Reports to Oversight Agencies 2- three revisions 2 - 70% to 79%
• Others as may be required 1- four or more revisions 1 - below 70%
Prepare R/PTESDC Appointment R/PTESDC members are endorsed for 5 - all documents of members endorsed are 5 - all vacancies with endorsement 5 - before set deadline
appointment per guidelines compliant with the criteria 1 - not all vacancies are with endorsement 3 - on set deadline
3 - part of documents of members endorsed 1 - after set deadline
are compliant with the criteria
1 - no documents are compliant
• Coordinate with oversight agencies/partner Feedback submitted to immediate supervisor N/A 5 - 100% 5 - submitted day after the activity
• Attend oversight agency/partner meetings day after the activity 1 - 99% and below 1 - submitted more than one day after the
activity
• Planning Related Concerns 4- Very satisfactory feedback 4 - 90% to 99% 1 - beyond set deadline
Scholarship Focal
Plan/ manage the scholarship Scholarship allocations distributed and utilized 5 - no revision/complaint 5 - 100% utilization 5 - Target reached the current Fiscal Year
allocations/resources as per prescribed guidelines 4- one revision/complaint 4 - 90% to 99% utilization without spill over
3- two revisions/complaints 3 - 80% to 89% utilization 4 - Target reached the current Fiscal Year with
2- three revisions/complaints 2 - 70% to 79% utilization up to 10% spill- over
1- four revisions/complaints or more 1 - below 70% utilization 3 - Target reached the current Fiscal Year with
up to 25% spill over
2 - Target reached the current Fiscal Year with
up to 50% spill over
1 - Target not reached with the current Fiscal
Year
Prepare Reports Report prepared and submitted within set 5- no revision 5 -100% 5 - before set deadline
deadline 4- one revision 4 - 90% to 99% 3 - on set deadline
3- two revisions 3 - 80% to 89% 1 - after set deadline
2- three revisions 2 - 70% to 79%
1- four or more revisions 1 - below 70%
Monitor/ Evaluate Scholarship Implementation Scholarship implementation 5 - excellent results and no mistakes 5 - complete
monitored/evaluated as scheduled 4 - one or two minor errors and/or has very 1 - incomplete
good results
3 - three or more minor errors and/or has
acceptable results
execution of work
activity
• Scholarship Related Concerns 4- Very satisfactory feedback 4 - 90% to 99% 1 - beyond set deadline
Human Resource Focal

Provide HR Services • Personnel Records are updated and 5 - accurate 5 - 100% 5 - 1 working day
maintained upon the receipt of needed 1 - with error 1 - 99% and below 3 - 3 working days
documents 1- more than 3 working days
- Manpower Complement
(Plantilla/Manning)
- 201 Files
- Leave Credit/Balance (includes Dropping
from the Rolls, Return to Work, Notice of
AWOL)
- Payroll (includes NOSI, NOSA)
- Service Record
- Directory of Officials (TESD- wide)
- Organizational Structure
- Identification Cards
•Employee Welfare programs and services 5 - no complaints 5 - 100% 5 - 3 working days

provided 4 - one to two complaints 3 - 50% 3 - 5 working days
- Facilitation of loans 3 - three to four complaints 1 - 49% and below 1 - beyond 5 working days
- Retirement benefits 2 - five to six complaints
1 - seven or more complaints
5 - within schedule
- Health and wellness programs
1 - beyond schedule
•Capability Building Programs
provided
- Training needs analysis conducted as 5 -training needs identified based on 5 - 100% of employees 5 - before set deadline
scheduled competency standards (CS) 4 - 75% of employees 3 - within set deadline
1 - training needs not 3 - 50% of employees 1- after set deadline
based on CS 2 - 25% of employees
1- below 25% of employees
- Participants identified for Training 5 - based on guidelines 5 - 100% 5 - within 1 working day
Programs local and foreign 1 - not based on guidelines 1- 99% and below 3 - within 2-3 working days
1- beyond 3 working days
Prepare Communication Communication prepared within 3 working 5- no revision 5 -100% 5 - within 1 working day
• Order, Memorandum, Letter days 4- one revision 4 - 90% to 99% 4 - within 2 working days
• Certifications (employment, services 3- two revisions 3 - 80% to 89% 3 - within 3 working days
rendered, leave credits, no administrative case, 2- three revisions 2 - 70% to 79% 2 - within 4 working days
OJT, etc.) 1- four or more revisions 1 - below 70% 1 - more than 4 working days
• CSW/TOR
Monitor/ Evaluate Operations Operations 7 monitored/evaluated as 5 - excellent results and no mistakes 5 - complete
• Strategic Performance Management scheduled 4 - one or two minor errors and/or has very 1 - incomplete
System (IPCR) good results
• SALN 3 - three or more minor errors and/or has
• Workforce Development acceptable results
execution of work
Prepare Reports Report6 prepared within set or agreed deadline 5 - no revision 5 -100% 5 - before set deadline
• HR Report (Attendance, Leave Balance, 4- one revision 4 - 90% to 99% 3 - on set deadline
Training Effectiveness, etc.) 3- two revisions 3 - 80% to 89% 1 - after set deadline
• Documentation Report 2- three revisions 2 - 70% to 79%
• Reports to Oversight Agencies 1- four or more revisions 1 - below 70%
Report on Personnel Action
Staffing
Staff Development Report
• Other reports as may be required
• HR Related Concerns 4- Very satisfactory feedback 4 - 90% to 99% 1 - beyond set deadline
activity
Labor Market Information and Research

Develop, Review, and/or Update TESD TESD materials 9 developed, reviewed, and/or 5 - no revision Quantity 5 - before set deadline
Materials updated within set deadline 4- one revision 5 - 100% 3 - on set deadline
• Researches and Studies 3- two revisions 1 - 99% and below 1 - after set deadline
• Concept Notes and Terms of Reference 2- three revisions
(TOR)/Project Proposal/Program Design 1- four revisions or more Budget
• Comments on Technical Papers 5 - 50% and below 4-51%to99%
• LMIR 3 - 100% to 114%
• TVET Stat 2 - 115% to 129%
1- 130% and above
Develop Evaluation Evaluation Instrument/Questionnaire 5- no revision 5 - complete 5 - as scheduled

Instrument/Questionnaire/Survey developed as scheduled 4- one revision 1 - incomplete 1 - behind schedule
3- two revisions
2- three revisions
1- four revisions
Deploy and Retrieve Deployed instrument/questionnaire retrieved N/A 5 - required retrieval rate 5 - on set deadline
Instrument/Questionnaire/Survey on set deadline 1 - below retrieval rate 1- after set deadline
• Survey/Research Reports 4- one revision 4 - 90% to 99% 3 - on set deadline
• Documentation Report 3- two revisions 3 - 80% to 89% 1 - after set deadline
• Others as may be required 2- three revisions 2 - 70% to 79%
T2MIS Focal
Manage Database Databases managed 5 - no error 5 -100% complete 5 - as scheduled
• Registry • Maintaining and updating 1 - one or more errors 1- 99% complete and below 1- behind schedule
Accredited Competency Assessors • Generation of data and reports
Accredited Assessment Centers as required
Qualifications
• MIS
• Compendium
Prepare Reports Report6 prepared within set or agreed deadline 5 - no revision 5 - 100% 5 - before set deadline
• Monthly/Quarterly/Annual T2MIS Report 4- one revision 4 - 90% to 99% 3 - on set deadline
activity
• T2MIS Related Concerns 4- Very satisfactory feedback 4 - 90% to 99% 1 - beyond set deadline
ICT Focal
Maintain ICT Infrastructure •ICT equipment and infrastructure maintained 5 - positive feedback based on customer 5 - 100% 5 - as scheduled
as scheduled report 4 - 90% to 99% 1 - behind schedule
1- negative feedback 3 - 80% to 89%
2 - 70% to 79%
1 - below 70%
Manage Database and Website Databases and websites managed 5 - no error 5 -100% complete 5 - as scheduled
• Maintaining and updating 1 - one or more errors 1- 99% complete and below 1- behind schedule
• Generation of data and reports
as required
Prepare Plans Plans prepared within set deadline 5- no revision Quantity 5 - before set deadline
- ICT Maintenance Plan 4- one revision 5 - 100% 3 - on set deadline
- Others as may be required 3- two revisions 1- 99% and below 1 - after set deadline
2- three revisions
• ICT Report 4- one revision 4 - 90% to 99% 3 - on set deadline
• Coordinate with oversight agencies/partner Feedback report submitted to immediate N/A 5 - 100% 5 - submitted day after the activity
• Attend oversight agency/partner meetings supervisor day after the activity 1 - 99% and below 1 - submitted more than one day after the
activity
• ICT Related Concerns 4- Very satisfactory feedback 4 - 90% to 99% 1 - beyond set deadline
Information Officer
Press Releases prepared, disseminated and 5 - no revision 5 - before schedule
Prepare, disseminate, and publish Press 4 - one revision 5 - 130% and above targeted press releases 3 - as scheduled
published
Releases 3 - two revisions 4 - 115%-129% 1 - after the set schedule
quarterly
2 - three revisions 3 - 100%-114%
Success stories prepared with complete and 1 - four revisions 2 - 99%-51%
Document success stories 1 - 50% and below
correct data and submitted on time
Plan and coordinate TV/Radio programs TV/Radio programs guesting within the year 5 - excellent feedback 5- 130% and above attended targeted 5 - before schedule
guesting 3 - satisfactory feedback 4- 115% to 129% 3 - as scheduled
1 - poor feedback 3 - 100% to 114% 1 - after the set schedule
2-99%to 51%
1-50% and below
- Communication Plan 4- one revision 5 - 100% 3 - on set deadline
2- three revisions
Prepare Reports Report6 prepared within set deadline 5- no revision 5 - 100% 5 - before set deadline
• Monthly/Quarterly/Annual Reports 4- one revision 4 - 90% to 99% 3 - on set deadline
• Media Engagement Reports 3- two revisions 3 - 80% to 89% 1 - after set deadline
• Others as may be required 2- three revisions 2 - 70% to 79%
Provide Technical Assistance Satisfactory feedback received based on 5- Excellent feedback 5 - 100% 5 - on set deadline
• Information Related Concerns feedback form/report on the assistance 4- Very satisfactory feedback 4 - 90% to 99% 1 - beyond set deadline
• Calibration provided 3- Satisfactory feedback 3 - 80% to 89%
Partnership and Linkages / CTEC Focal

• Forge Memorandum of Number of MOU/MOA forged 5- no revision Quantity 5 - within set deadline
Understanding {MOU) /Agreement 4- one revision 5 - 100% 1 - after set deadline
(MOA) 3- two revisions 1 - 99% and below
. 2- three revisions
• Others as may be required 3- two revisions 3 - 80% to 89% 1 - after set deadline
Update Database TTPMS updated within set deadline 5- no revision 5 -100% 5 - before set deadline
• TTPMS 4- one revision 4 - 90% to 99% 3 - on set deadline
Conduct Industry/ Stakeholders/ CTEC Forum, Number of events/fora/seminars/conference 5- Excellent feedback 5 -100% 5 - before set deadline
Conference, Seminar, and other related events conducted 4- Very satisfactory feedback 4 - 90% to 99% 3 - on set deadline
3- Satisfactory feedback 3 - 80% to 89% 1 - after set deadline
2- Unsatisfactory feedback 2 - 70% to 79%
1- Poor feedback 1 - below 70%
Provide Technical Assistance Number of technical assistance provided 5- Excellent feedback 5 -100% 5 - on set deadline
• Partnerships and Linkages Related 4- Very satisfactory feedback 4 - 90% to 99% 1 - beyond set deadline
Concerns 3- Satisfactory feedback 3 - 80% to 89%
• Calibration 2- Unsatisfactory feedback 2 - 70% to 79%
• Coaching and Mentoring 1- Poor feedback 1 - below 70%
• Other concerns
Gender and Development Focal

GAD Activities Number of GAD activities conducted 5- Excellent feedback 5 - 100% 5 - on set deadline
4- Very satisfactory feedback 4 - 90% to 99% 1 - beyond set deadline
3- Satisfactory feedback 3 - 80% to 89%
2- Unsatisfactory feedback 2 - 70% to 79%
1- Poor feedback 1 - below 70%
• GAD Related Concerns 4- Very satisfactory feedback 4 - 90% to 99% 1 - beyond set deadline
Institutional Awards Focal

Conduct Institutional Events Institutional Events conducted as scheduled 5 - no written complaints N/A 5 - as scheduled
• Recognition of performance excellence with no written complaints 3 - one to nine written complaints 1- behind schedule
- Tagsanay 1- ten or more written complaints
- Kabalikat
- TESDA ldol
- Model Employee
Number of qualified nominees endorsed with 5 - Complete and correct documentary 5 - More than 1 nominee 5 - documentary requirements submitted
complete requirements requirements 3 - 1 nominee before set deadline
1 - Incomplete documentary requirements 1 - No nominee 3 - documentary requirements submitted on set
deadline
1 - documentary requirements submitted after
set deadline
Trainers Development Focal

Prepare Trainers Development Plan Trainers Development Plan prepared within set 5 - no revision Quantity 5 - before set deadline
deadline 4- one revision 5 - 100% complete 3 - on set deadline
3- two revisions 1- incomplete 1 - after set deadline
2- three revisions
Provide Technical Assistance Number of TVET trainers provided with 5- Excellent feedback 5 - 130% 5 - Implemented within approved timeframe
technical assistance 4- Very satisfactory feedback 4 - 115%-129% 4 - Implemented 2 days after the approved
3- Satisfactory feedback 3 - 100%-114% timeframe
2- Fair/ Unsatisfactory feedback 2 - 80%-99% 3 - Implemented 3 days after the approved
1- Poor feedback 1 - 79% and below timeframe
2 - Implemented 4 days after the approved
timeframe
1 -Implemented 5 days after the approved
timeframe
Maintain TVET Trainers Database Database managed and maintained 5 - no error 5 -100% complete 5 - as scheduled
• Maintaining and updating 1 - one or more errors 1- 99% complete and below 1- behind schedule
• Generation of data and reports
as required
Supply and Procurement Officer

Provide procurement service • Procurement forms prepared 5 - complete and accurate 5 - 100% 5 - within the day of receipt of required
- Abstract of Price Canvass 1 - with error 1 - 99% and below document
- Canvass of Price Quotation Form 1 - after a day of receipt of required document
- Purchase Order/Job Order/Contract
- Inspection and Acceptance Form
- Others as may be required
Procurement/ Property and Supply service • Procurement record maintained and updated 5 - complete and accurate 5-100% 5 - within prescribed timeline
- Acknowledgement Receipt of Equipment 1 - with error 1 - 99% and below 1- beyond prescribed timeline
- Inventory Custodial Slip
- Property/Stock Cards
- Insurance of properties
- Others as may be required
Procurement/ Property and Supply service
•Unserviceable Property disposed of per N/A 5-100%of unserviceable property disposed 5 -within prescribed deadline
applicable prevailing rules and regulations 1- 99% and below 1 - beyond prescribed
within set deadline deadline
- Annual Procurement Plan 4- one revision 5 - 100% 3 - on set deadline
- Project Procurement Management Plan 3- two revisions 1- 99% and below 1 - after set deadline
2- three revisions
• Annual Physical Inventory Report 4- one revision 4 - 90% to 99% 3 - on set deadline
• Inventory and Inspection Report for 3- two revisions 3 - 80% to 89% 1 - after set deadline
Unserviceable Property 2- three revisions 2 - 70% to 79%
• Inventory Report of Supplies and Materials 1- four or more revisions 1 - below 70%
• Waste Material Report
• Suppliers' Evaluation Report and Analysis
• Feedback Report
Provide Technical Assistance Satisfactory feedback received based on 5- Excellent feedback 5 - 100% 5 - on set deadline
• Procurement/ Supply Related Concerns feedback form/report on the assistance 4- Very satisfactory feedback 4 - 90% to 99% 1 - beyond set deadline
• Calibration provided 3- Satisfactory feedback 3 - 80% to 89%
General Maintenance Focal

•Buildings and Grounds, Facilities, Vehicles, 5 - positive feedback based on customer 5 - 100% 5 - as scheduled
and report 4 - 90% to 99% 1 - behind schedule
Equipment maintained as scheduled 1- negative feedback 3 - 80% to 89%
2 - 70% to 79%
1 - below 70%
Maintain Buildings and Grounds, Facilities,
Vehicles, and Equipment • Vehicles registered per government N/A 5 - 100% 5 - as scheduled
regulations 4 - 90% to 99% 1 - behind schedule
• Properties and equipment insured 3 - 80% to 89%
2 - 70% to 79%
1 - below 70%
- Maintenance Plan 4- one revision 5 - 100% 3 - on set deadline
2- three revisions
• Maintenance Report 4- one revision 4 - 90% to 99% 3 - on set deadline
• Utilities Consumption Report 3- two revisions 3 - 80% to 89% 1 - after set deadline
• Feedback Report 2- three revisions 2 - 70% to 79%
• Documentation Report 1- four or more revisions 1 - below 70%
Driver
Provide General Services •Trip tickets prepared one day before the 5 - accurate 5 - 100% with trip ticket 5 - two days before actual date of travel
actual date of travel 1 - with error 1 - no trip ticket 3 - one day before actual date of travel
1 - on actual date of travel
• Driving service provided 5 - Outstanding 5 - 100% 5 - driving service provided on time

4 - Very Satisfactory 1 - 99% and below 1 - driving service not provided on time
3 - Satisfactory
2 - Poor
1 - Very Poor
• Messengerial service provided to appropriate 5 - no complaints 5 - 100% delivered 5 - as scheduled

recipient on time 4 - one to two complaints 1 - 99% and below 1- behind schedule
3 - three complaints
2 - four complaints
1 - five or more complaints
Dormitory Manager
Provide dormitory service • Dormitory accommodation service provided 5 - no complaints 5 - 100% delivered 5 - as scheduled
- Registration 4 - one to two complaints 1 - 99% and below 1 - behind schedule
- Scheduling 3 - three complaints
- Housekeeping 2 - four complaints
- Monitoring of payments 1 - five or more complaints
- Maintenance Plan 4- one revision 5 - 100% 3 - on set deadline
2- three revisions
• Maintenance Report 4- one revision 4 - 90% to 99% 3 - on set deadline
• Utilities Consumption Report 3- two revisions 3 - 80% to 89% 1 - after set deadline
• Feedback Report 2- three revisions 2 - 70% to 79%
• Documentation Report 1- four or more revisions 1 - below 70%
Finance
• Payment/Liquidation Number of vouchers prepared with 5 - no error 5 - complete with 5 - within 2 days of receipt of billing
no error within 3 days of receipt of billing 1 - with error supporting documents 3 - within 3 days of receipt of billing
1- incomplete supporting documents 1 - more than 3 days of receipt of billing
Disbursement Section
• Pre-audit Payment Number of payment pre-audited within 2 days 5 - accurate 5 - 90% to 100% 5 - within 1 day
- Disbursement Voucher 1 - with error 1-below90% 3 - within 2 days
- Liquidation Reports 1 - beyond 2 days
• Process Purchase/Job Order for issuance to POs and JOs processed within 2 days 5 - accurate 5 - 90% to 100% 5 - within 1 day
the supplier/provider 1 - with error 1 - below90% 3 - within 2 days
1 - beyond 2 days
• Record Payment Payments recorded within 2 days 5 - accurate 5 - 90% to 100% 5 - recorded within 2 days
1 - with error 1 - below90% 1 - recorded beyond 2
day
• Tax Compliance
- Taxes withheld Taxes withheld from all payments subject to 5 - accurate 5 - 100% 5 - submitted 2 days before the deadline 3 -
tax submitted 1 day 1 - with error 1 - 99% and below submitted 1 day before the deadline
before deadline 1 - submitted on the deadline
Remitted 100% of taxes withheld 1 day before
- Withheld Taxes Remitted
deadline
Accurate Alpha list submitted 1 day before the
- Annual Tax Report
deadline
Provide Bookkeeping Services
• Submit Financial and Accountability Reports 100% required reports submitted within 5-accurate 5 -100% 5 - submitted within the deadline
deadline 1 - with error 1 - 99% and below 1- beyond deadline
• Compliance to COA Audit findings and 90%10 of audit findings addressed 5 - acceptable 5 - 100% addressed 5 - submitted response within the deadline
recommendations 3 - partially acceptable 3 - 90% addressed 1- beyond deadline
1- not acceptable 1 - 89% and below
• Bill TESD's services Billing statement/order of payment issued 5 - accurate 5 - 90% to 100% 5 - issued within a day
within 2 working days of receipt of required 1 - with error 1- 89% and below 3 - issued within 2 days
documents 1 - issued beyond 2 days
• Liquidate Cash advances 100% of cash advances liquidated within the 5-complete 5 - 100% of cash 5 - within 1 day
reglementary period 1- incomplete advances liquidated 3 - within 2 days
1 - 99% and below 1 - beyond 2 days
• Prepare Bank reconciliation statement Accurate reconciliation of all bank accounts 5-accurate 5 - 90% to 100% 5 - within 5 days after the reference month
1 - with error 1 - 89% and below 1 - beyond 5 days after
the reference month
• Maintain Records 100% Records maintained within set deadline 5 - no revision 5 - 90% to 100% 5 - before set deadline
3 - minor error 3 - 80% to 89% 3 -within set deadline
1 - major error11 1 - below 80% 1- after set deadline
Provide Cashiering Services
• Collection Report 100% of collection are recorded 5 - accurate 5 - 100% 5 - within 1 day
within the day 1 - with error/s 1 - 99% and below 1 - beyond 1 day
• Accountability Reports/Disbursement Report Reports submitted within 5 working days of the 5 - accurate 5 - 100% 5 - within 5 days
following month 3 - with 1 error 3 - 90% to 99% 1 - beyond 5 days
1 - more than 1 error 1 - below 90%
• Remittance Reports Reported & remitted all statutory 5- complete & accurate 5 - 100% 5 - remitted within the
deductions within the deadlines 1- inaccurate 1 - 99% and below deadlines
• Cash Custodianship Cash properly disbursed and accounted 5- complete & accurate 5 - 100% 5 - liquidated within the reglementary period
1- inaccurate 1 - 99% and below 1 - liquidated beyond the reglementary period
Provide Budgeting Services

Prepare, submit, and post Budget Execution BEDs prepared, submitted and posted within 5- no revision 5 - 100% 5 - before set deadline
Documents set deadline 4- one revision 4 - 90% to 99% 3 - on set deadline
• BED No. 1 - Financial Plan 3- two revisions 3 - 80% to 89% 1 - after set deadline
• BED No. 3 - Monthly Disbursement 2- three revisions 2 - 70% to 79%
Program 1- four revisions or more 1 - below 70%
Maintain and Update Registries of Allotments 100% of allotments maintained, monitored and 5 - accurate 5 - 100% 5 - before set deadline
and Obligations controlled satisfactorily 1 - with error 4 - 90% to 99% 3 - on set deadline
• Status of funds 3 - 80% to 89% 1 - after set deadline
• Statement of Sub-allotment releases 2 - 70% to 79%
• Registries of Allotments and obligations 1 - below 70%
Secretariat
Prepare Notice of Meeting Notice of Meeting prepared within 3 hours 5- no revision 5 - 100% 5 - within 1 hour
4- one revision 4 - 90% to 99% 4- within 2 hours
3- two revisions 3 - 80% to 89% 3 - within 3 hours
2- three revisions 2 - 70% to 79% 2 - within 4hours
1- four or more revisions 1 - below 70% 1 - more than 4 hours
Prepare Minutes of Meeting Minutes of Meeting prepared within 5 working 5- no revision 5 - 100% 5 - before set deadline
days after the meeting 4- one revision 4 - 90% to 99% 3 - on set deadline
Provide Administrative Support Materials prepared as required 5 - no error 5 - complete 5 - within 3 working days before the scheduled
• Attendance Sheets 1 - with error 1 - incomplete activity
• Purchase Request for snacks and meals 3 - within 2 working days before the scheduled
• Photo/Video Documentation activity
• Others as may be needed 1 - within 1 working
day before the scheduled activity
• Coordinate with participants/members Number of participants confirmed N/A 5 - 100% confirmed participants 5 - within 3 working days before the scheduled
(Trainees, Committee Members, Secretariat, 4 - 75% confirmed participants activity
etc.) 3 - 50% confirmed participants 3 - within 2 working days before the scheduled
2 - 25% confirmed participants activity
1- Incomplete 1-within 1 working day before the
scheduled activity
Registrar
Enrolment/ Registration
Evaluate Required Enrolment Documents 100% of Enrolment documents accepted are 5 - no error 5 - 100% of submitted requirements are 5 - within the day upon enrolment
complete and correct upon receipt 1 - with error or wrong data entry evaluated 3 - after one day
3 - 90to 99% 1 - more than one day
1 - 89% and below
Interview Applicants Applicants interviewed within scheduled time 5 - no complaints 5 -100% of applicants interviewed 5 - as scheduled
per applicant 1 - with complaints 3 - 90to 99% 1 - beyond schedule
1 - 89% and below
Facilitate Registration Process 100% of Registration Form filled out correctly 5 - no error 5 - 100% of registration form filled out correctly N/A
• Assessment of required fees upon enrolment 1 - with error or wrong data entry 3-90 to99%
1 - 89% and below
Scholarship
Facilitate filling out of Scholarship Vouchers & Facilitated the filling-up of Scholarship 5 - no error 5 - 100% of vouchers and AOU filled out 5 - before start of training
Affidavit of Undertaking (AOU) Vouchers and AOU 1 - with error or wrong data entry 3 - 90to99% 3 - on start of training
1 - 89% and below 1 - after start of training
Prepare / Submit Billing Documents 100% of Billing Documents complete and 5 - no error 5-100% 5 - within prescribed period
correctly prepared within prescribed period 1 - with error 1- 99% and below 3 - one week after prescribed period
1 - two weeks after
prescribed period
Certificates
Print Certificate of Training 100% Training Certificates are correctly printed 5 - no error 5 - 100% of Training Certificates printed 5 - within one week after assessment
within one month after assessment 1 - with error 3 - 90%to99% 1 - after one week
1- 89% and below
Issue Certificates 100% Training Certificates properly issued 5 - no error 5 - 100% of Training Certificates released 3 - 5 - within the day upon request
within one day upon request 1 - with error 90%to 99% 3 - after one day
1 - 89% and below 1 - more than one day
Trainer
100% attendance is properly monitored daily 5 - no error 5 -100% of Attendance monitored 5-daily
Monitor Attendance
during the training 1 - with error 1 - 99% and below 1- not daily
Trainings
Prepare Training Calendar Training Calendar prepared based on OPCR 5- no revision N/A 5 - within set deadline
4- one revision 1- beyond set deadline
3- two revisions
2- three revisions
1- four revisions
Administer Pre-assessment instrument Administered pre-assessment to all trainees N/A 5 - 100% 5 - before prescribed period
• Self Assessment Checklist, RPL to Incoming prior attendance to training 1 - 99% and below 3 - within prescribed period12
Trainees/Pre-Test 1 - after prescribed period
• YP4SC
Conduct Training Number of Persons Trained per schedule set in Based on Program Evaluation from the Quantity 5- as scheduled
IPCR Clientele: 5 - 100% graduated 4- one week delay
5 - Excellent 4 - 90% to 99% graduated 3- two weeks delay
4 - Very Good 3 - 80% to 89% graduated 2- three weeks delay
3 - Good 2 - 70% to 79% graduated 1- one month delay
2 - Fair 1 - below 70% graduated
1 - Poor
Evaluate Performance of Trainees per 100% of Trainees evaluated in their 5 - very satisfactory rating 5 - 100% of trainees 5 - as scheduled
Competency/Qualification performance per competency at the end of unit 3 - satisfactory evaluated 1- after set schedule
of competency 1 - unsatisfactory 4-91%to99%
3 - 90% and below
Update and Maintain Training-related documents

• Training Matrix • 100% of Training matrix 5 - updated, accurate and complete 5 - 100% 5 - as scheduled
updated everyday during 3 - accurate and incomplete/ inaccurate and 1 - 99% and below 1 - after set schedule
the training period complete
1 - inaccurate and incomplete
• Record Book • 100% of Record Book maintained every after
activity
• Exit Form • 100% of exit form accomplished and
submitted
• Trainers Record Sheet • 100% of Trainers Record
sheet maintained
• Session Plan • Updated Session Plan
• Contextual Learning Matrix (CLM) • Updated CLM developed
• Monitoring Chart/ Progress Chart • 100% monitoring Charts updated every end
/ Achievement Chart/ Training of the
Activity Matrix learning outcome/activity and unit of
competency
• CBLM • Updated CBLM provided to
trainees
Conduct institutional assessment (post test/ 100% of institutional assessment conducted 5 - outstanding 5 - 100% provided post test 5 - as scheduled
program evaluation) and analyze result and analyzed at the end of every Training 4 - very satisfactory 3 - 50% provided post test 1 - after set schedule
Period 3 - satisfactory 1 - less than 50% provided post test
2 - unsatisfactory
1-poor
Conduct Training based on Training Calendar 100% of enrolled trainees trained within 5 - no dropout 3 -10% dropout 5 -100% completion rate 5 - as scheduled
(Regular, Community-based, Enterprise- prescribed period 1 - above 10% dropout 3 - 90% graduated 1 - behind schedule
based, e-TESDA, GAD, PWD, SC,) 1 - less than 90% graduated
TTI Competency Assessment and Certification

Competency Assessment and Certification
Facilitate conduct of mandatory assessment All graduates are scheduled for mandatory 5 - 85% and above certification rate of 5 - 100% assessed 5 - within the training duration
assessment graduates 3 - 90 to 99% assessed 1- beyond the training duration
3-84% 1 - 89% and below
1-below84%
Accredited as Assessment Center
Administer Self-Assessment Guide (SAG) Satisfactorily administered SAG to all trainees 5- Excellent feedback 5 - 96% to 100% of trainees undertook SAG 4- 5 - before graduation
prior attendance to training 4- Very satisfactory feedback 91%to95% 3 - on start of training
3- Satisfactory feedback 3 - 90% and below 1- after start of training
2- Unsatisfactory feedback
1- Poor feedback
Process application for competency Application for competency assessment 5-no error 1- with error 5 - 100% applications processed 5 - before schedule
assessment processes based on procedures manual 3 - 90%to 99 % 3 - as scheduled
1 - 89% and below 1 - after set schedule
Facilitate conduct of competency assessment Competency assessment facilitated based on 5 - no complaints 5 - more than target 3 - target met 5 - before schedule
• Provision of Assessor procedures manual 3 - one to five complaints 1 - target not met 3 - as scheduled
• Test Packages 1 - more than five complaints 1 - after set schedule
• TESDA Representative
Conduct Competency Assessment Competency Assessment conducted based on

procedures manual
TTI Partnership and Support Service
On The Job Training (OJT)/ Dual Training System (DTS)
Establish Partnership with Industries MOA/MOU forged with industry partners N/A 5 - 3 or more MOAs forged 5 - before schedule
3 - 2 MOAs forged 3 - as scheduled
1 - 1 MOA forged 1 - after set schedule
Support Services
Conduct career guidance services consistent 100% targeted clients served with satisfaction 5 - outstanding 5 - 130% and above target clients 5 - on schedule
with the Career Guidance as scheduled 4 - very satisfactory 4 - 115%-129% 1 - behind schedule
Advocacy Program (CGAP) 3 - satisfactory 3 -100% - 114%
2 - unsatisfactory 2 - 51%-99%
Provide library service 100% clients served with satisfaction within the
1 - poor 1 - 50% and below
year
Administrative Staff
Provide Administrative Support Materials prepared as required 5 - no error 5 - complete 5 - within 3 working days before the scheduled
• Attendance Sheets 1 - with error 1 - incomplete activity
• Name Tags/ID 3 - within 2 working days before the scheduled
• Certificates activity
• Directory of Participants 1 - within 1 working
day before the scheduled activity
• Venue (Ingress/Egress) Request forms transmitted and confirmed 5 - Transaction Confirmed N/A 5 - within 3 working days before the scheduled
• Catering 1- Not confirmed activity
• Lodging arrangements 3 - within 2 working days before the scheduled
activity
1- within 1 working day before the scheduled
activity
•Coordinate with participants (Trainees, Number of participants confirmed N/A 5 - 100% confirmed participants 5 - within 3 working days before the scheduled
Committee Members, Secretariat, 4 - 75% confirmed participants activity
etc.) 3 - 50% confirmed participants 3 - within 2 working days before the scheduled
2 - 25% confirmed participants activity
1- Incomplete 1-within 1 working day before the
scheduled activity
Prepare Communications Communication prepared within 3 hours 5- no revision 5 - 100% 5 - within 1 hour
• Order 4- one revision 4 - 90% to 99% 4- within 2 hours
• Memorandum 3- two revisions 3 - 80% to 89% 3 - within 3 hours
• Bulletin 2- three revisions 2 - 70% to 79% 2 - within 4hours
• Advisory 1- four or more revisions 1 - below 70% 1 - more than 4 hours
• Circular Communication prepared within 3 working 5- no revision 5 - 100% 5 - within 1 working day
• Letters days 4- one revision 4 - 90%to99% 4 - within 2 working days
• Certifications 3- two revisions 3 - 80%to89% 3 - within 3 working days
• Resolution 2- three revisions 2 - 70%to 79% 2 - within 4 working days
• CSW/TOR 1- four or more revisions 1 - below70% 1 - more than 4 working days
1
Revision refers to completeness of information in the content and correctness of grammar.
2 Pre-test vs Post-test provided for conducted training programs.

3
Example: Acknowledgement, Transmittal, Referral, Endorsement, With Template/Pro-forma. 8
Revision refers to completeness of information in the content and correctness of grammar.
4 Example: Answer to Queries and Complaints, Clarifications, Technical Comments, Responses requiring CSW/External Data.
9
Indicate specific TESD Materials applicable.
5
Reports are not limited to the listing. 10
Per OPCR
6 Indicate specific report applicable. 11

Error in form and substance.
7
Indicate specific operations to be monitored/evaluated.

2022 IPCR Customer Satisfaction January To June Ous

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2022 IPCR Customer Satisfaction January To June Ous

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Bangsamoro Autonomous Region in Muslim Minda

Ministry of Basic, Higher and Technical Educatio

INDIVIDUAL PERFORMANCE COMMITMENT AND

5 - Outstanding (Extraordinary level of achievement)

3 - Satisfactory (Performance met expectations)

Reviewed by: Date:

100% Presence of the following:

Update and maintain Customer Satisfaction Records and Database

Provide Technical Assistance

Final Average Rating

Discussed with: Date Assessed by:

NCE COMMITMENT AND REVIEW (IPCR)

Approved by: Date:

Date Final Rating by: Date

LIST OF EMPLOYEES WITH IPCR RATINGS FY 2021

LIST OF EMPLOYEES WITH IPCR RATINGS FY 2021

(IPCR) PERFORMANCE STANDARDS

Competency Assessement and Certification (CAC) Focal

Documents and Records Controller

Customer Satisfaction Focal

Internal Quality Audit

Human Resource Focal

•Employee Welfare programs and services 5 - no complaints 5 - 100% 5 - 3 working days

Labor Market Information and Research

Develop Evaluation Evaluation Instrument/Questionnaire 5- no revision 5 - complete 5 - as scheduled

Partnership and Linkages / CTEC Focal

Gender and Development Focal

Institutional Awards Focal

Trainers Development Focal

Supply and Procurement Officer

(IPCR) PERFORMANCE STANDARDS

General Maintenance Focal

• Driving service provided 5 - Outstanding 5 - 100% 5 - driving service provided on time

• Messengerial service provided to appropriate 5 - no complaints 5 - 100% delivered 5 - as scheduled

Provide Budgeting Services

Update and Maintain Training-related documents

• Contextual Learning Matrix (CLM) • Updated CLM developed

TTI Competency Assessment and Certification

Conduct Competency Assessment Competency Assessment conducted based on

2 Pre-test vs Post-test provided for conducted training programs.

6 Indicate specific report applicable. 11

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