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Medical Receptionist Job

Description: Top Duties and
Qualifications

Last updated: August 22, 2022

A Medical Receptionist, or Medical Front Desk

Clerk, is responsible for interacting with guests in a
healthcare setting and managing administrative
tasks for the medical team. Their duties include
scheduling patient appointments according to
Doctor availability, explaining intake forms to new
patients and processing payments after treatment.

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Medical Receptionist duties and

responsibilities
As client-facing professionals, Medical
Receptionists play a key role in representing a
practice within the community. Duties and
responsibilities for this role typically include:

Greeting patients professionally both in

person and on the phone
Quickly answering or properly referring
questions and issues
Optimizing provider schedules and patient
satisfaction with e!cient scheduling
Notifying providers of patient arrivals 
Comforting patients by anticipating
anxieties and e#ectively answering
questions
Ensuring availability of treatment
information by retrieving and updating
patient records
Verifying financial records and collecting
patient charges while filing and expediting
third-party claims
Maintaining o!ce inventory and equipment
by anticipating supply needs and expediting
supply orders

Medical Receptionist Job

Description Examples

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Example 1 Exa

Who are we? JOB

At Avance Care, we are in the business Med
of improving the standard of healthcare.
For us, that means doing everything we Full
can to keep our patients at the center. As
an innovative primary care provider, we DAT
o#er convenient, accessible, cost-
e#ective health care services, Pos
generating industry-leading patient
satisfaction ratings, quality of care, and The
e!ciency. Welcome to a new kind of
Show more for:
care!

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and start receiving quality resumes as soon as
today.

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! Easy posting process
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Description

What does a Medical

Receptionist do?
Medical Receptionists are employed at hospitals
and clinics to facilitate communication and
recordkeeping in the medical o!ce. Their main
role is to serve as a point of contact for patients
before and after their appointment, recording
interactions and tracking files as necessary.
Medical Receptionists communicate with outside
medical institutions like laboratories and private
practices that treat the same patients. They update
Doctors about the status of tests or schedule
changes. They securely gather patient information
and enter it into digital and physical databases for
east reference, sending hard copies of patient files
to other Doctors and insurers when necessary.

Medical Receptionist skills and

qualifications
A successful Medical Receptionist will have various
skills and qualifications, such as:

Communication skills to converse clearly

over the telephone and in person
Organization and time management to
manage a variety of tasks e#ectively
Attention to detail to schedule patients
correctly and communicate scheduling
di!culties with providers
Technological skills, such as using word
processing and spreadsheet programs to
track data
Interpersonal skills to interact positively
with patients who may be upset or stressed

Medical Receptionist salary

expectations
A Medical Receptionist makes an average salary of
$14.28 per hour. Pay rate may depend on level of
experience, education and the geographical
location.

Medical Receptionist education

and training requirements
A Medical Receptionist generally needs a high
school diploma. However, there are no federal
requirements for a Medical Receptionist to hold
any certain certification or license. Your
organization may require formal training in
medical software, medical terminology, medical
o!ce procedures, medical ethics, coding and other
common practices.

Medical Receptionist
experience requirements
A Medical Receptionist is typically an entry-level
position. On-the-job training is usually provided,
and you can ask if a candidate has experience
answering phones, filing paperwork or doing other
related tasks. To minimize training time, request
applicants with one or more years of experience in
general reception work. Fast-paced environments
and particularly demanding positions might
request one to three years experience or more as a
Medical Receptionist at another practice. 

Job description samples for

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Description

Frequently asked questions

about Medical Receptionists
 

What is the di!erence between a

Medical Receptionist and a
Receptionist?
A Medical Receptionist is a type of Receptionist
that specializes in handling communications and
administrative tasks in a medical o!ce.
Receptionists that do not work in the medical field
perform many of the same tasks such as
answering phones, making appointments and
checking in guests. Medical Receptionists require
specialized knowledge related to protecting a
patient’s healthcare information, processing
insurance claims and securely communicating with
other medical institutions. Receptionists may
direct phone calls to other people in an o!ce while
Medical Receptionists usually answer patient
questions themselves or schedule an appointment
for the caller to meet with their Doctor.

What are the daily duties of a Medical

Receptionist?
Medical Receptionists usually start their day by
responding to email and phone messages and
making updates to that day’s schedule. They
contact Doctors and Nurses on sta# about any
cancellations or last-minute appointments
scheduled that morning. Before the o!ce opens,
they help with filing tasks, coping forms and
sorting outgoing mail. They greet guests, help
them with paperwork, check their identification
and alert the medical sta# that their next patient
has arrived. After an appointment, Medical
Receptionists schedule follow-ups, send
prescription requests to the patient’s pharmacy,
collect payment and update information in the
o!ce’s online patient portal.

What are the characteristics of a good

Medical Receptionist?
Good Medical Receptionists understand the
importance of discretion and privacy when talking
with patients about their condition. They
demonstrate patience and understanding when
explaining intake paperwork and payment
procedures to new patients, taking extra time to
clarify unclear information. Successful Medical
Receptionists are organized and great at multi-
tasking, allowing them to check in new patients
while answering phone calls or arranging
company records. A good Medical Receptionist is
familiar with the entire process of a patient visiting
their o!ce so they can e!ciently o#er
administrative support and make sure each patient
gets treatment according to schedule.

What should you look for on a Medical

Receptionist's resume?
A Medical Receptionist’s resume should reflect
experience in a customer service position to show
that they will be able to provide attentive service to
patients in-person and over the phone. Top
candidates will already be familiar with multiple
medical code systems and have them clearly listed
in the skills section of their resume. Look for
resumes that emphasize the ability to work as a
team to find candidates that can work well with
other medical sta# to support patients and keep
accurate records.

Job Description Examples

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