Operations Management
Iqbal Burcha
Masters Program www.iqbalburcha.com
Lecture # 01
Credits
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Introduction
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Course Objectives
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Teaching & Learning Methodology
▪ Teaching & Learning Methodology
▪ Lectures, Quizzes, Assignments (real life projects), case studies
▪ Material & Supply
▪ Books, handout or additional reading material
▪ Class Conduct
▪ Mobile use is strictly prohibited
▪ Not eatable or drinks may be brought to class except mineral
water
▪ Class participation and behavior carry considerable weightage
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Marks Distribution
Marks Distribution
Total Total Marks Total Marks For D Grade Learning
Marks Head
Frequency Exempted /Frequency /Head Holder(s) Outcomes
Quiz 2 0 05 10
Assignment Report 1 05 05
Assignment Presentation 1 05 05
Project Presentation 0 0 05 05
Project Report 1 0 10 10
Final Paper 1 0 40 40
Mid Term Paper 1 0 25 25
Viva Voice 1 0
Class Participation 1 0 05 05
Total Marks 100
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CR, Google Classroom, Communication
▪ CR Nomination
▪ Create Students WhatsApp Group
▪ Focused on Class Activities
▪ Google Classroom will be used
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What is Operations Management?
It is a business function responsible for
• Planning,
• Coordinating and
• Controlling
the resources needed to produce a company’s goods and services
The business function responsible for Planning, Coordinating, and Controlling
the resources needed to produce a company’s Goods and Services
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Role of Management
To transform organizational Inputs into Outputs
The Role of Operations Management is to transform Organizational Inputs into Outputs
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Manufacturing Vs Service Organizations
S.N Manufacturing Organizations Service Organizations
1 Manufacturing Organizations produce Service Organizations produce intangible
Physical, Tangible goods that can be stored in products that cannot be produced ahead of time.
inventory before they are needed.
2 Most customers have no direct contact with The customers are typically present during the
the operation. creation of the service
3 Customer contact occurs through Hospitals, Universities, Colleges, Theaters, Barber
distributors, retailers, LMTs and IMTs Shops
4 Soap, Shampoo, Car Air Travel,
Iqbalburcha@yahoo.com (+92) 345 8835577 www.iqbalBurcha.com
Iqbal Burcha
www.iqbalburcha.com
(0092) 3458835577
Thank You
Iqbalburcha@yahoo.com (+92) 345 8835577 www.iqbalBurcha.com