– Influencing( how to guide the activities in the company into correct direction , through

communicating, leading, motivating, and managing groups communicate properly with

organization members

– Influencing is the process of guiding the activities of organization members in

appropriate directions.

– The input of the Influencing subsystem is composed of a portion of the total resources
of the overall management system, and its output is appropriate organization member
behaviour.

– The process of the influencing subsystem involves the performance of six primary
management activities:

– 1. Leading

– 2. Motivating

– 3. Considering groups

– 4. Communicating

– 5. Encouraging creativity and innovation

– 6. Building corporate culture

– EI: influencing by focusing on the specific skills that enable managers to become
successful in guiding people toward goal accomplishment.

– Emotional intelligence is the capacity of people to recognize their own feelings and the
feelings of others, to motivate themselves, and to manage their own emotions as well
as their emotions in relationships with others.

– Ten skills possessed by emotionally intelligent managers

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• Communication is the process of sharing information with other individuals.

• How Interpersonal Communication Works

• Interpersonal communication is the process of transmitting information to others.

• To be complete, the process must have the following three basic elements:

• The Source/Encoder ( whose send the message)

• The Signal

• The Decoder/Destination (whose receive the message)

• Macro-Barriers: The increasing need for information, The need for increasingly complex
information, The constant need to learn new concepts cutting down on the time available for
communication

• Micro-Barriers: Source’s view of the destination, Message interference, Destination’s view of

the source, Perception, Multi-meaning words.

• The three basic types of formal organizational communication are downward, upward, and
lateral.
• In general, organizational communication that follows the lines of the organization chart is
called formal organizational communication.

• downward :Communication that flows from upper to lower (such as manager to employer or
superior to subordinate)

• upward Transmission of messages from lower to higher levels of the organization (such as
communication initiated by subordinates with their superiors)like performance on the job, job
related problems, fellow employees and their problems, subordinates perceptions of org
policies and practices, tasks and

• Lateral. From any point to another point horizontal from department to other , Flow of
messages across functional areas at a given level of an organization

• (this permits people at the same level to communicate directly, facilitates problem solving, info
sharing across different work groups,

• task coordination between departments and project teams

• Informal organizational communication does not follow the lines of the organization chart.

• Instead, this type of communication typically follows the pattern of personal relationships
among organization members.

• The informal organizational communication network, or grapevine has four most common
patterns :Single strand , Gossip, probability, Cluster