Creating a Case through My HR via Mobile Device

Important: Confirm you have downloaded the most recent version of the A to Z app on your device.

1. Once you have logged into A to Z, tap the question box in the top right corner of the screen.

• If you are logging in from a computer, click on the question box on the top right side of the screen, or
you can also click on My HR Contact Us at the bottom of the screen:

2. Once the My HR Contact Us main menu loads, select Time, Leave of Absence and
Accommodation:
3. Then, select the type of request to initiate: Leave of Absence, Covid-19 or
Accommodation.
 4. For Leave of Absence, you will need to select the life event that best represents the reason of the
request:

Notes:
• The request options displayed will depend on your eligibility.
• Certain requests might re-direct you to the DLS Portal. Refer to Redirecting to
DLS Portal section for further steps.

5. There are different channel options in which you can initiate the request, per below. Choose an
option based on your preference:
• The Live Chat option will open a pop-up window in which you will be able to start chatting
with an associate:

• The Call option will ask you to enter your phone number and a call-back will be scheduled:
 • The Request option will generate a list of questions that you will need to complete in order to
initiate a request directly through My HR:

Note: These questions will vary depending on the type of leave request that you are initiating.
Any questions marked with an asterisk are mandatory and cannot be left blank.

6. Once all the questions have been answered, click on Continue:

7. The Dates & Paid Time Off section will generate. Complete all questions regarding the
type of absence (continuous or intermittent), dates needed, last day worked and whether
you would like to apply Paid Time Off:

8. You will be prompted to upload any documents that you might have available, however, this is not
mandatory at this time and you will also have the option to upload documents at a later time. Click
on Continue.
9. Once on the Communication Preferences and Correspondence section:
• Personal or Work Email will be defaulted and you can choose at least one. If neither
the personal or work email boxes are checked, you will get the following error message:
“We may require to send some of the updates or documents via email, please ensure you
have selected either work or personal email to continue”
• If phone is selected, it is recommended to choose Yes in the “Is it okay to leave a
detailed voice message on your phone” as this will enable the case manager to
communicate case details via voicemail in case they are unable to reach you.
• Review all of the information listed in this section.
10. The Review and Submit section will populate. Review all the information entered. If needed, you
can go back by clicking the Back button.

11. Otherwise, click Submit to finalize the request:

Accommodation Request

1. Once you have logged into A to Z, tap the question box in the top right corner of the screen.

2. If you are logging in from a computer, click on the question box on the top right side of the screen,
or you can also click on My HR Contact Us at the bottom of the screen:

3. Once the My HR Contact Us main menu loads, select Time, Leave of Absence and
Accommodation:
4. Select Accommodation:
Note: Certain requests might still re-direct to the DLS Portal. Refer to Redirecting to DLS Portal
section for further steps.

5. You will see different channel options in which you can initiate the request, per below. Choose an
option based on the preference:

• The Live Chat option will open a pop-up window in which you will be able to start chatting with
an associate:

• The Call option will ask you to enter a phone number and a call-back will be scheduled:
 • The Request option will generate a list of questions that you will need to complete in order to
initiate the request directly through My HR.

Redirecting to the DLS Portal

You may be prompted to log in using your email and password. Once you do this, you will be re-
directed to the DLS Portal.

1. Once you have accessed the DLS Portal, the main page will prompt you to answer the
question Who would you like to open a request for? Click on Select under the Self
option.
 2. Select the type of request that best fits your needs.

• When requesting a Leave of Absence, you will need to select the life event that best
represents the reason of the request.
3. After the selection of the life event, answer the list of questions based on the request
type.