I NTERNATI ONAL HUMAN

RESOURCES MANAGEMENT

TRANSFORMATION PLAN 2023

PRESENTED BY ;
GROUP 8
 What is SAMSUNG
Samsung, South Korean company that is
one of the world's largest producers of
electronic devices.

Samsung specializes in the production of a wide

variety of consumer and industry electronics,
including appliances, digital media devices,
semiconductors, memory chips, and integrated
systems

SAMSUNG
OUR MAIN FOCUS

to devote its talent and technology to

creating superior products and services
that contribute to a better global
society.
 EMPLOYEE
ENGAGEMENT
PLAN

SAMSUNG

An employee engagement plan is a strategic

playbook outlining a series of prioritized tasks
that your organization believes will increase
engagement and improve company culture.
 BENEFITS OF EMPLOYEE
ENGAGEMENT

SAMSUNG
IM PROVING EMPLOYEE EXPERIENCE

ENHANCING CUSTOMER SATISFICATION

CREATING HIGH PERFORMANCE CULTURE

BOOSTING SHAREHOLDER'S VALUE

BEING KNOW AS THE "EMPLOYER OF

CHOICE
IMPROVING EMPLOYEE EXPERIENCE

it is now recognized as a key factor in driving

workplace engagement and productivity.

it is now recognized as a key factor in driving

workplace engagement and productivity.

Organizations are aware that the beginning

of an employee's journey can have an impact
on that employee's productivity

SAMSUNG
businesses are increasingly eager to reinvent
the employee experience and are investing
large resources in employee assistance

employee experience is the organization's

long-term makeover, and it cannot be simply
achieved unless the company is aware of and
understands its employees.
 There are several measures
which we can approach in order
to enhance employee experience
in Samsung, international
company

SAMSUNG
M-Magnify managerial and leadership
training

A-Advance company culture and internal

communication

S-Strive to enhance employee satisfaction

T-Team building

E-Employee wellness programs and activities

R-Recognize and respond to employee

performance
Enhance customer satisfaction of
Samsung
Enhance customer satisfaction of Samsung

can only be accomplished if the client and the

supplier have a positive working relationship
overall.

Customer emotive attachment to a particular

product brand and its supplier is inversely
correlated with customer satisfaction levels.

SAMSUNG
This contributes to the development of a solid
and positive customer-supplier relationship.

Therefore, a key area that each provider

should concentrate on in order to carve out a
niche in the market, grow their clientele, and
increase revenue is customer satisfaction.
 THERE CONTAINS
MUCH MEASURES
WHICH WILL LEAD
US TO OBTAIN AND
ENHANCE
CUSTOMER
SATISFACTION OF
OUR COMPANY.

SAMSUNG
C-Connect with customers

R-Respond and review

E-Enhance research and development

A-Acknowledge customer feedback into

action

T-Transform to multi -channel support

E-Establish customer centric-culture

 Create High-Performance Culture

-build a group of highly skilled people working

in cross-functional areas and who focus on
achieving business goals.

-Improve overall performance

-Motivated employees and improve employee

satisfaction

-Better client service

-Increased engagement and productivity

SAMSUNG
What we need to build high-performance
culture in Samsung

Employees Energized
Performance Consistent

Energized
Consistent

Smart and skilful Know what to do

Productive Competency

 How can we create a high-

performance team
Build a cohesive and value aligned team
dynamics
It is important to create a team where members share
a bond and interact freely. This happens when they
align with the team leader's values and work together
to achieve the company’s goal

Set inspiring and ongoing goals

Organization should clearly define expectations at the
individual, team, departmental and company level and
have a standardized approach to goal setting.

SAMSUNG
Reinforce Positive Behaviour
Fostering a positive and resourceful attitude in team
members is key, and leaders should reward
individuals who represent the moral values because it
increases their performance levels.

Empower Employees
leaders should give their employees a voice in
decision-making and to share their ideas/opinions.
Employees will be more engaged and perform better
when they feel empowered.
 BOOSTING SHAREHOLDER VALUE

Increasing shareholder value is of the utmost

significance to a company's management.
Therefore, management must take
shareholders' interests into account while
making decisions.
The value provided to a company's owners, or
shareholders, is determined by its capacity to
sustain and grow earnings over time
The saying that management should increase
shareholder value is essentially a practical
misconception because it is not necessary by
law for management to maximise corporate
earnings.

SAMSUNG
Revenue Growth
For any goods and services businesses, sales revenue
can be improved through the strategies of sales
volume increase or sales price inflation.
Increasing Sales Volume
A company would want to retain its current customers
and keep them away from competitors to maintain its
market share.
Raising Sales Price
A company may increase current product prices as a
one-time strategy or gradual price increases
throughout several months, quarters, or years to
achieve revenue growth.
 Employee of Choice.

It’s giving employees the most meaningful

benefits and perks, which could include flex
time, on-site day care, professional
development opportunities, innovative tech
tools or whatever is most important and
fulfilling to employees.
This can be achieved by building a strong
reputation within the market by ensuring the
employee experience matches what they
expect.

SAMSUNG
Strong leadership, competitive pay, engaged
staff, meaningful work, and appealing
business culture are some of the defining
features of employers of choice.

Strong leadership, competitive pay, engaged

staff, meaningful work, and appealing
business culture are some of the defining
features of employers of choice.
SAMSUNG