PROJECT

ON
CONSUMER
RIGHTS
By:- NTY Zone
 NAME
CLASS AND SECTION
ROLL NO
SUBJECT
SESSION 20XX-20XX
ACKNOWLEDGMENT
I am very thankful to the teacher
"name" for providing necessary
information regarding the project
and also for her support in
completing this project.
CERTIFICATE
This is to certify that I "name" of class X
(20xx-20xx) has successfully completed
the project on "Consumer Awareness"
under the guidance of "teacher's name".
 CONTENT
S.NO TITLE PAGE NO

7
WHO IS A CONSUMER
A person who has indicated his or her willingness to
obtain goods and/or services from a supplier with
the intention of paying for them . Someone who has
purchased goods and/or services for personal
consumption. A person or group of people, such as a
household, who are the final users of products or
services. The consumer's use is final in the sense
that the product is usually not improved by the use.
DUTIES OF CONSUMERS
➢ Buying quality products at reasonable price.
➢ To check the weights and measures before
making purchases
➢ Reading the label carefully.
➢ To procure the bill, cash received warranty, etc.
➢ Shopping carefully and wisely
➢ Understanding the terms of the sale
➢ Reading and following instructions
HOW CONSUMERS ARE EXPLOITED
Due to the expansion of business activities in an
economy, we have a variety of goods available in
the market. The demand for goods and services is
influenced by the advertisements in television,
newspaper and magazines. The companies spend
a considerable amount on a advertisements alone
attract consumers and feed information that they
want us to know, but not the information that we as
consumers want. When we, as consumer, do not
have sufficient information about the products, we
normally get exploited and are sometimes even
harassed by business community.
FACTORS CAUSING
EXPLOITATION OF CONSUMERS
Limited Information : In a capitalist economy, producers and sellers are
free to produce any goods or services in any quantity and there is no
regulation on the prices. In the absence of information about different
aspects of the products, namely, price, quality, condition of use, etc.,
the consumers are liable to make a wrong choice and lose money.
Limited Supplies : The consumers are exploited when the goods and
services are not available in the required quantity or numbers. This gives
us rise to hoarding and price-escalation.
Limited Competition : When only one producer or group of producer or
a group of persons controls the production and supply of a product,
and is in a position to restrict the availability of supplies, there is a
possibility of manipulation in prices and availability.
Illiteracy : Illiteracy is one of the major drawbacks that lead to the
exploitation of consumers. The level of literacy directly affects the level
of awareness about products and the market.
 CONSUMER MOVEMENT

Consumer movements arose out of the following:

➢ Dissatisfaction of the consumers as many unfair
practices were being indulged in by the sellers .
➢ There was no legal system available for
consumers to protect them from exploitation in the
market place.
NEED OF CONSUMER MOVEMENT

➢ Providing consumer education.

➢ Providing consumer protection.

➢ Building pressure on government.

➢ Arranging consumer protection programme .

➢ Organizing public opinion.

➢ Providing guidance to consumer.

➢ Fight against marketing system

➢ Consumer awareness
CONSUMER MOVEMENT IN INDIA
It took many years for organizations in India and around the world, to create
awareness amongst people. In India, the consumer movement as a social force
originated with the necessity of protecting and promoting the interests of consumers
against unethical and unfair trade practices. Rampart food shortages, hording, black
marketing, adulteration of food and edible oil gave birth to the consumer movement in
an organized form in the 1960s. Till the 1970s, consumer organizations were largely
engaged in writing articles and holding exhibitions. They formed consumer groups to
look into malpractices in ration shops and overcrowding in the road passenger
transport. More recently. India witnessed an upsurge in the number of consumer
groups. Because of all these efforts, the movement succeeded in bringing pressure on
business firms as well as government to correct business conduct which may be
unfair and against the interest s of consumers at large. A major step taken in 1986 by
the Indian government was the enactment of the Consumer Protection Act 1986,
popularly known as COPRA.
CONSUMER PROTECTION ACT, 1986
Consumer Protection Act, 1986, popularly known as COPRA, is an Act of the Parliament of
India enacted in 1986 to protect interests of consumers in India. It makes provision for the
establishment of consumer councils and other authorities for the settlement of consumers'
disputes and for matters connected therewith. This Act was enacted in 1986 with the
objective of providing better protection of consumer’s interest. Effective safeguards are
provided to the consumer, against various types of exploitations and unfair dealings,
relying mainly on compensatory rather than a disciplinary or preventive approach under
the Act. It applies to all goods and services unless specifically exempted, which covers the
private, public and cooperative sectors. It also provides speedy and inexpensive. The
rights under the Act flow from the rights enshrined in Articles 14 to 19 of the Constitution of
India. The Right to Information Act (RTI), which has opened up governance processes of
our country to the common public, also has far-reaching implications for consumer
protection. The Consumer Protection Act, 1986 is the most important legislation enacted
to provide for effective safeguards to consumers against various types of exploitations
and unfair dealings, relying on mainly compensatory rather than a punitive or preventive
approach. The Act has set up a three-tier quasi-judicial consumer disputes redressal
machinery at the National, State and District levels, for expeditious and inexpensive
settlement of consumer disputes.
IMPORTANT DAYS
NATIONAL CONUMER RIGHT DAY :
National Consumers Right Day was observed across India on
24 December 2013. The day is being observed on 24
December, since the Consumer Protection Act, 1986 was
enacted on this day in 1986.

WORLD CONSUMER RIGHT DAY:

Every year 15th March is observed as "World Consumer Rights
Day". It commemorates a historic declaration (1962) by former
US President John F. Kennedy of four basic consumer rights.
World Consumer Rights Day is an annual occasion for
celebration and solidarity within the international consumer
movement. Participants observe the day by promoting the basic
rights of all consumers, demanding that those rights are
respected and protected, and protesting about the market
abuses and social injustices which undermine them.
 NTY
Zone
CONSUMER RIGHTS
Right to Safety
Means right to be protected against the marketing of goods and services, which are
hazardous to life and property. The purchased goods and services availed of should not
only meet their immediate needs, but also fulfil long term interests.
Before purchasing, consumers should insist on the quality of the products as well as on
the guarantee of the products and services. They should preferably purchase quality
marked products such as ISI,AGMARK, etc

Right to be Informed
Means right to be informed about the quality, quantity, potency, purity, standard and price
of goods so as to protect the consumer against unfair trade practices.
Consumer should insist on getting all the information about the product or service before
making a choice or a decision. This will enable him to act wisely and responsibly and also
enable him to desist from falling prey to high pressure selling techniques.
Right to Choose
Means right to be assured, wherever possible of access to variety of goods and services at
competitive price. In case of monopolies, it means right to be assured of satisfactory quality and
service at a fair price. It also includes right to basic goods and services. This is because unrestricted
right of the minority to choose can mean a denial for the majority of its fair share. This right can be
better exercised in a competitive market where a variety of goods are available at competitive prices

Right to be Heard
Means that consumer's interests will receive due consideration at appropriate forums. It also includes
right to be represented in various forums formed to consider the consumer's welfare.
The Consumers should form non-political and non-commercial consumer organizations which can be
given representation in various committees formed by the Government and other bodies in matters
relating to consumers.
Right to Seek redressal
Means right to seek redressal against unfair trade practices or unscrupulous exploitation of
consumers. It also includes right to fair settlement of the genuine grievances of the consumer.
Consumers must make complaint for their genuine grievances. Many a times their complaint
may be of small value but its impact on the society as a whole may be very large. They can
also take the help of consumer organizations in seeking redressal of their grievances.

Right to Consumer Education

Means the right to acquire the knowledge and skill to be an informed consumer throughout
life. Ignorance of consumers, particularly of rural consumers, is mainly responsible for their
exploitation. They should know their rights and must exercise them. Only then real consumer
protection can be achieved with success.
WHY CONSUMER EDUCATION
IS IMPORTANT
It provides the person with the basic knowledge to handle
consumer problem, he/she becomes a discriminating buyer
by taking rational decisions, and thus not fall prey to
advertisements or persuasions.
Technological developments have flooded the market with a
variety of products, goods and services, it is therefore
important that a person possesses basic knowledge and skills
to judge the product.
School children are mostly dependent on their parents, it is
therefore important that they make the best use of their
pocket money.
Consumers education can alert the pupils to the corporate
dumping of dangerous pharmaceuticals and similar
products.
WHERE SHOULD CONSUMER
GO TO GET JUSTICE
Consumers have the right to seek redressal against
unfair trade practices and exploitation in the
consumer court. If any damage is done to a
consumer, he or she has the right to get compensation
depending on the degree of damage. The consumer
movement in India has led to the formation of various
organization locally known as consumers forum or
consumers protection council, they guide Consumers
on how to file cases in the consumer court, on many
occasions they also represent individual consumers in
the consumer court.
UNDER COPRA A THREE- TIER SYSTEM IS SET UP
AT THE DISTRICT, STATE AND NATIONAL LEVEL
FOR REDRESSAL OF CONSUMER DISPUTES.
VARIOUS CLAIMS ARE DELT WITH BY THESE
COURTS AS GIVEN BELOW :
DISTRICT LEVEL : UP TO RS 20 LAKHS.
STATE LEVEL : BETWEEN RS 20 LAKHS AND RS 1
CRORE.
NATIONAL LEVEL : EXCEEDING RS 1 CRORE
IF A CASE IS DISMISSED IN DISTRICT LEVEL
COURT, THE CONSUMER CAN APPEAL IN THE
STATE AND THEN IN THE NATIONAL LEVEL
COURT.
 BIBLIOGRAPHY
➢ To Make this project book (type subject book
name)
➢ And many more ?
➢ We have taken

➢ Nty projects
THANK YOU!
NTY ZONE

WEBSITE

www.ntyprojects.blogspot.com