Consumer rights

BY ARUN
10-A
SST PROJECT
 Who is a consumer


Any individual who purchases products or
services for his personal use and not for
manufacturing or resale is called a consumer. ...
Consumer refers to any person who purchases some
goods for a consideration that has been either paid or
promised to pay or partly paid and partly promised.
 Duties of a consumer

Following are the duties of consumers:

Buying quality products at reasonable price. ...
To check the weights and measures before making
purchases. ...
Reading the label carefully. ...
Beware of false and attractive advertisements. ...
Beware of misleading schemes. ...
To procure the bill, cash received warranty, etc.
 How Consumers are exploited

Consumers are exploited in the following five ways:

Sale of adulterated goods, i.e. addition of inferior
substances to the product being sold.
Sale of sub-standard goods, i.e. sale of goods which
do not confirm to the prescribed quality standards.
Use of false weights and measures leading to losses.
Supply of defective goods.
Misleading advertisements, i.e. advertisements
falsely claiming a product or service to be of a
superior quality, grade or standard.
 What is consumer movement

The consumer movement is an effort to promote

consumer protection through an organized
social movement, which is in many places led by
consumer organizations.
The consumer is an individual who pays some
amount of money for the thing required to
consume goods and services. As such, consumers
play a vital role in the economic system of a capitalist
economy. Without consumer demand, producers
would lack one of the key motivations to produce: to
sell to consumers.
 What is the need of consumer movement class

The important objectives of the consumer movement as are

follows: To restore the balance in the buyer-seller
relations in the market place. To protect and promote
the consumer's interest. To safeguard consumer right.

Consumers play an essential role in the economic
system of the nation, and their consumption system
affects the economy. The Sec 2(1) (d) a consumer is a
person who buys a product and avails the services either
for his uses or to earn the livelihood by the means of self-
employment.22-Sep-2018.
 Consumer Protection Act

. The Consumer Protection act , 2019 was introduced in the

Lok Sabha on 8 July 2019 by the 
Minister of Consumer Affairs, Food and Public Distributio
n
, Ram Vilas Paswan.[1] It was passed by Lok Sabha on 30
July 2019[2] and later passed in Rajya Sabha on 6 August
2019.[3][4][5]
The bill received assent from President Ram Nath Kovind
 on 9 August, and was notified in The Gazette of India on
the same date.[6] The Act came into effect by 20 July 2020,
while certain other provisions of the Act like establishing
the Central Consumer Protection Authority came into effect
from 24 July 2020.[7][8]
 COPRA ACT
The Consumer Protection Act(COPRA) was passed in
1986 and it came into force in July 1987. The main
purpose of the Act is to provide better and extensive
protection to consumers and effective safeguards
against different types of exploitation such as unfair
trade practices, defective goods, and deficient
services. In 1986 a three-tier judicial machinery was
set up under COPRA at the District, State, and
National level . Various claims are delt by the court
In district level it is up to 20lakhs
State level up to between 20lakhs to 1crore
National level exceeding 1 crore.
 The ISI mark

The ISI mark is a standards-compliance mark for industrial

products in India since 1955. The mark certifies that a product
conforms to an Indian standard (IS) developed by the 
Bureau of Indian Standards (BIS), the national standards body of
India.[1] The ISI mark is by far the most recognised certification
mark in the Indian subcontinent. The ISI is an initialism of Indian
Standards Institution, the name of the national standards body until
1 January 1987, when it was renamed to the Bureau of Indian
Standards. The ISI mark is mandatory for certain products to be sold
in India, such as many of the electrical appliances[2] like switches, 
electric motors, wiring cables, heaters, kitchen appliances, etc., and
other products like Portland cement, LPG valves, LPG cylinders, 
automotive tyres,[3] etc. In the case of most other products, ISI marks
are optional.[4][5]