CONSUMER PROTECTION

ACT 1986
 INTRODUCTION
 Through the industrial revolution, a variety of consumer goods and services were made
available in the market.
 The advertisements of goods and services in television, newspapers and magazines influenced
the demand by the consumers.
 Pre-existing provisions and laws providing protection to the consumer could achieve very
little in the field of Consumer Protection.
 It became necessary to protect the consumers from the exploitation.
The consumer protection Act,
1986 aims: 

To protect and promote the

rights of the consumers
At safeguarding consumers
against different types of
exploitation
 FEATURES
 It extends to the whole of India except the State of Jammu and Kashmir.

 This Act applies to all kinds of goods, services and unfair trade practices

 All the sectors are covered under this Act.

 It aims to provide inexpensive, simple and timely redressal of all consumer

complaints.
 OBJECTIVES
 To protect the consumers from immoral activities and
unfair trade practices of the traders.
 To protect and promote the rights of the consumers.
 To set up “Consumer Protection Councils
 To redress disputes of the consumers, and matters
connected with them, speedily.
 To make provision for Quasi Judicial machinery to control
marketing.
 To safeguard the consumers against different types of
exploitation
 Consumer Protection Councils
 The act provisions the central and state
government to create councils at the central,
state and district level to promote
consumerism.
 These consumer protection councils have
very little statutory powers and as such any
direct benefit you can get as a consumer
from these councils is low to none.
Central Council
Objects of the Central Council.—
 The objects of the Central Council shall be to promote and protect the rights of
the consumers laid down in clauses (a) to (f) of section 6.
State Council
Objects of the State Council. —
 The objects of every State Council shall be to promote and protect within the
State the rights of the consumers laid down in clauses (a) to (f) of section 6.
District Council
Objects of the District Council.—
The objects of every District Council shall be to promote and protect within the
district the rights of the consumers laid down in clauses (a) to (f) of section 6
Consumer Disputes Redressal Agencies
Consumer Disputes Redressal Agencies


Consumer Court Cases And Trials In India


Consumer Court Cases And Trials In India

 \
Rights and Responsibilities of
Consumers
 I. Consumer Responsibilities
 The Responsibility to Be Informed
 The Responsibility to Seek a Remedy
 The Responsibility to choose carefully
 The Responsibility to Use Products Safely
 The Responsibility to Speak Out
 The Responsibility to seek Consumer
Education
II. Consumer Rights
Right to safety
“The right to be protected against marketing of goods and services which are hazardous to life and
property;”

• Providing non hazardous goods and services.

• Ensuring manufacturers make safe products.
• Safety standards/ certified marks.
 Right to Consumer Education

“The Right to Consumer Education”

 Knowledge of laws and policies
 Lack of knowledge and awareness among consumers in India
 Various agencies and programmes creating awareness amongst consumers.
Right to choose

A consumer should have access to choose:

•From a Wide variety of goods
•At lower prices
•Better quality products
Right to information

A consumer has the right to be informed about:

•Quality
•Quantity
•Purity and standard
•Price of products

 Right to information Act

Right to be heard

• To be heard by the authorities in case of complain

must get a chance to explain the point of view
Right to seek redressal
The right to seek redressal against unfair trade practices or restrictive
trade practices or unscrupulous exploitation of consumers and the,
-right to get justice
-file a case against unfair trade practices
-case to be filed
Benefits of consumer protection act to businesses

 One time interest of business

 Business uses society resources

 Consumer is the purpose of business

 Social responsibility

 Government intervention

 Moral justification
To conclude…

The Consumer Protection Act has both,

 A Positive impact
 A Negative impact
Thank you for your time!