CONSUMER RIGHTS

-Sreehari.P X-A
 INDEX

• PREFACE
• ACKNOWLEDGEMENT
• OBJECTIVE
• INTRODUCTION
• WHO IS A CONSUMER?
• CONSUMER EXPLOITATION
• PROBLEMS FACED BY CONSUMERS
• CONSUMER MOVEMENTS
• REASONS FOR CONSUMER MOVEMENTS
• CONSUMER RIGHTS
• RIGHT TO CHOICE
• RIGHT TO BE INFORMED
 INDEX

 HOW TO BE A WELL INFORMED CONSUMER?

 ISI MARK
 AGMARK
 INTERNATIONAL ORGANISATION
 NATIONAL ORGANISATION
• CONCLUSION REFERENCE
  Making the customer aware of his or her rights is
what consumer awareness is all about. The word
"customer awareness" is a marketing term. It
denotes that consumers are aware of the items or
services, their features, and other marketing P's
(place to buy , price and promotion). We require it so
that producers do not deceive us. It explains whether
or not the product we are purchasing is worth our
PREFACE money and is not damaging to ourselves or the
environment. Many individuals are unaware of their
entitlement to be protected against the exploitation
of others. As a result, where there is a venue for such
redress of complaints, there appears to be no such
exploitation by many; and it becomes an uncommon
occurrence. As a result, in order to gain a full picture
of consumer exploitation, knowledge is necessary.
Acknowledgement
 I would like to express my special thanks of gratitude to Miss Saru
Krishna VM who gave me a opportunity to do this wonderful project on
theme CONSUMER RIGHT which also helped me in doing a lot of
research and I came to know about so many new things. Im also
grateful to everyone who helped me finish my project and provided me
with aspiring direction, kind counsel, and important criticism. I'd also
want to congratulate myself for working so hard on this project.
  The objective of the project is to reduce consumer
exploitation by making them aware about their
rights as a consumer.
 It also encourages and gives an opportunity to
consumers to speak against insufficiency and flaws
OBJECTIVE in goods and services. The legislative intent behind
this Act is to clear all hurdles in promoting
competition among business units whether of
domestic or foreign origin
 This act protects their rights as a consumer.
 Introduction
 The consumer is one who consumes or uses any commodity or service available to
him either from natural resources or through a market.
 There are the largest economic groups affecting and affected by almost every public
and private economic decision”. The Consumer Protection Act, 1986 defines the
consumer as ‘ one who buys any goods, hires any services or partly paid and partly
promised or under any system of deferred payment”.
 Eg: We go to the market to acquire a range of items and services that we require in
our daily lives. We pay money in return for these products and services and gain joy
from consuming them. However, we are occasionally unhappy because of bad quality,
exorbitant prices, misleading promises made in ads, concealed information and
charges, and so on. This is done because we are unaware of our consumer rights
 Who is a Consumer?
 Under the Consumer Protection Act, a consumer is defined as:
 A consumer is defined as "any individual who buys any products for a consideration,
which has been paid or promised, or partly paid and partly promised, or under any
plan of deferred payment“. It covers any user of such products who does so with the
buyer's permission, but it excludes anybody who gets things for resale or any other
commercial purpose..
 Any individual who employs or obtains a service for a consideration that has been
paid or promised, or partially paid and partially
 CONSUMER EXPLOITATION
 Consumer Exploitation is Common: Unaware, uninformed customers may be
abused by marketers; hence, consumer protection protects consumers from
such exploitation.
 Consumer Ignorance: Given the widespread ignorance of consumers about their
rights and the remedies accessible to them, it is important to educate them
about their rights and the remedies available to them
Problems Faced by Consumers
 •Adulterated products are those that are sold by adding something inferior to the product
being offered.
 •Sale of counterfeit products, i.e., selling something of minimal value in place of the genuine
product.
 •Sale of substandard products, i.e. items that do not meet established quality
requirements.
 •Ads that are misleading, i.e., deceptive claims made by marketers in advertisements.
 •Overcharging of prices, i.e. selling a product at a price greater than the MRP.
 •Fake scarcity to raise prices and black marketing through goods hoarding.
 •Sale of faulty items
 Consumer Movements
 •In India throughout the 1960s, the consumer movement emerged as a social force
to safeguard consumers' interests against marketing malpractices.

 •Until the 1970s, consumer organisations were primarily concerned with publishing
articles and conducting exhibits, and their goals were not met.

 •They created consumer organisations to investigate ration store fraud and

congestion in road passenger transportation.

 •Recently, India has seen an increase in the number of consumer organisations.

Reasons for Consumer Movements
 There is no legal framework in place to safeguard consumers against
market abuse.
 Food scarcity is widespread.
 Marketing underhandedly
 Hoarding
 Adulteration of food and edible oil
 Fight against marketing system.
 Consumer awareness
 Providing consumer education.
 Providing consumer protection
 Consumer Rights
 Right to Choice : The freedom to choose entails the right to be guaranteed,
whenever feasible, of access to a diverse range of products and services at
reasonable prices. In the case of monopolies, it entails the right to expect
good quality and service at a reasonable price. It also covers the right to
fundamental goods and services. This is because the minority's unfettered
ability to choose might imply a rejection of the majority's fair share. This
right is more easily exercised in a competitive market when a wide range of
goods are accessible at reasonable costs.
How to be a well informed consumer?
 •Learn about the various items and services on the market so that you may make an
informed and sensible decision.
 •Only purchase standardised items since they give quality guarantee. Look for the ISI mark
on electrical items, the FPO/FSSAI mark on food products, the Hallmark on jewellery, and so
on.
 •Learn about the dangers of products and services, then follow the manufacturer's
recommendations and use the items carefully.
 •Read labels attentively to learn about pricing, net weight, manufacture and expiration dates,
and so on.
 •Make a point of asserting yourself to ensure that you obtain a fair bargain.
How to be a well informed consumer?

•Be truthful in your interactions. Choose solely from legal sources and discourage unethical
behaviours such as black-marketing, stockpiling, and so on.
•Request a cash memo while purchasing goods or services. This would serve as evidence of the
purchase.
•In the event of a defect in the quality of products purchased or services received, file a complaint
with an appropriate consumer forum. Even if the sum involved is little, do not fail to take action.
•Form consumer societies that will actively participate in educating consumers and protecting
their interests.
•Take care of the environment. Avoid generating garbage, littering, and polluting the
environment.
  ISI Mark is an industrial product certification mark in India
provided by the Bureau of Indian Standards. It has been in effect
since 1955. It might be either required or optional. As a result, if a
ISI Mark person want to acquire an electronic item/industrial item from the
market, he or she should ensure that the object bears the ISI
mark.
  It is a certification programme for agricultural goods provided by
the Government of India's Directorate of Marketing and
AGMARK Inspection. It has been in effect since 1937 and was last modified in
1986. Agricultural items with this mark guarantee that they meet
a set of requirements.
NATIONAL ORGANIZATION
 The National Consumer Disputes Redressal Agency of India (NCDRC) is a
quasi-judicial commission in India that was established in 1988 under the
Consumer Protection Act of 1986. Its headquarters are in New Delhi. The
commission is led by a serving or retired Supreme Court of India justice. The
commission is now led by Justice R K Agrawal, a former Supreme Court of
India judge.
INTERNATIONAL ORGANIZATION
 Consumers International is the global membership organisation representing
consumer organisations. It was founded on April 1, 1960, and now has over
250 member organisations in 120 countries. The company's headquarters are
in London, England, and it has regional offices in Latin America, Asia Pacific,
the Middle East, and Africa. Consumers International is a not-for-profit
organisation with a limited liability.
Conclusion
 It may be inferred that both the government and consumers should work
together to raise consumer knowledge of their rights and duties and to
prevent consumer exploitation. Out of 700, there are around 20-25 well-
organized and recognised consumer groups now. After the consumer
movement, consumer consciousness expanded slowly in India, but with the
adoption of the Consumer Protection Act, 1986, it picked up a little
momentum, if slowly, in our nation
Sreehari.P X-A