CONSUMER

RIGHTS
CLASS X |SST HHW
VATSAL GOEL
ROLL NO. 40
 ACKNOWLEDGEMENT
I CONVEY MY GRATITUDE AND THANKS TO MY
SOCIAL - SCIENCE TEACHER:- ROHITA GUPTA
FOR HER GUIDANCE, COOPERATION AND FOR
GIVING A CHANCE TO MAKE THIS EXTREMELY
GOOD PROJECT ON SOCIAL SCIENCE. I CAME
TO KNOW ABOUT SO MANY NEW AND
INTERESTING THINGS BECAUSE OF MY
TEACHER'S SUPPORT AND HELP . I AM ALSO
THANKFUL TO MY PARENTS FOR EXTENDING
THEIR CONSTANT SUPPORT AND HELP AT
EVERY STEP TO PREPARE THIS SOCIAL SCIENCE
PROJECT AND FOR FINISHING IT WITHIN SHORT
TIME:- VATSAL GOEL [X-A]
 •WHO IS A CONSUMER ?
•CONSUMER RIGHTS
•RESPONSIBILITIES OF A CONSUMER
•FACTORS CAUSING EXPLOITATION OF CONSUMERS
•CONSUMER MOVEMENT
•WHERE SHOULD CONSUMERS GO TO GET JUSTICE?
•NATIONAL CONSUMERS’ DAY
•QUALITY MARKS

INDEX
SATISFACTION
TRUST
.POSITIVE

CONVICTION
LOYALTY
COMMITMENT
FEELING
.EXPERIENCE
 WHO IS A CUSTOMER?
• A customer is an individual or business that purchases
another company's goods or services.

• Customers are important because they drive revenues;

without them, businesses have nothing to offer.

• Most public-facing businesses compete with other

companies to attract customers, either by aggressively
advertising their products or by lowering prices to
expand their customer bases.
 • Right to Safety: This is the first and the most important of
the Consumer Rights. They should be protected against the
product that hampers their safety. The protection must be
against any product which could be hazardous to their health –
Mental, Physical or many of the other factors.

CONSUMER • Right to Information: They should be informed about

the product. The product packaging should list the details which
should be informed to the consumer and they should not hide
RIGHTS the same or provide false information.

• Right to Choose: They should not be forced to select the

product. A consumer should be convinced of the product he is
about to choose and should make a decision by himself. This also
means consumer should have a variety of articles to choose
from. Monopolistic practices are not legal.
 • Right to Heard: If a consumer is dissatisfied with the
product purchased then they have all the right to file a complaint
against it. And the said complaint cannot go unheard, it must be
addressed in an appropriate time frame.

• Right to Seek Redressal: In case a product is unable to

CONSUMER satisfy the consumer then they have the right to get the product
replaced, compensate, return the amount invested in the
product. We have a three-tier system of redressal according to
the Consumer Protection Act 1986.

RIGHTS • Right to Consumer Education: Consumer has the right

to know all the information and should be made well aware of
the rights and responsibilities of the government. Lack of
Consumer awareness is the most important problem our
government must solve.
 RESPONSIBILITIES OF A CONSUMER

They should be aware of They should be well aware of

If in case a product is found
their rights under the the product they are buying.
of anything false or not
Consumer Protection Act Should act as a cautious
satisfactory a complaint
and should practice the consumer while purchasing
should be filed.
same in case of need. the product.

A customer should check for

the standard marks that have
The consumer should ask for
been introduced for the
a Cash Memo while making a
authenticity of the quality of
purchase.
the product like ISI or
Hallmark etc.
FACTORS CAUSING EXPLOITATION OF
CONSUMERS
• Lack of awareness of consumer rights among buyers.
• Improper and inadequate monitoring of rules and
regulations.
• Individual purchase quantity is quite small.
• Consumers are scattered over large areas.
• Lack of awareness among consumers.
• Greed of businessperson.
• Lax enforcement of rules.
• Slow and time taking process of consumer grievance
redressal.
CONSUMER MOVEMENT
The consumer movement is an effort to promote consumer protection through an
organized social movement which is in many places led by consumer organizations. It
advocates for the rights of consumers, especially when those rights are actively
breached by the actions of corporations, governments, and other organizations which
provide products and services to consumers. The dissatisfaction of the consumers as
many unfair practices were being indulged in the sellers
Scholars most commonly view the modern consumer movement in India from two
perspectives – that of consumer activism and that of business self-regulation. There is
tradition in India which says that consideration for consumer rights began in the Vedic
Period, and in these narratives, laws encourage merchants to practice honesty and
integrity in business. Most discussion about India's consumer activism starts with a
description of the Indian independence movement. At this time Gandhi and other
leaders protested taxation of basic consumer products, such as during the Salt March,
and encouraged people to make their own goods at home, as with
the Khādī movement to promote spinning thread and weaving one's own textiles.
These actions were to raise awareness that consumer purchase decisions fund the
source of India's political control.
• When a consumer deny the choice. Then
he/she has the right to seek redressal against WHERE SHOULD
unfair trade practices and exploitation. She/he
has the right to get compensation depending on
the degree of damage. For compensation she/he
CONSUMERS GO TO
has to go consumer forums or consumer
protection councils. This organization guide
consumers on how to file cases in the consumer
GET JUSTICE?
court.
• A three-tier quasi-judicial machinery at the
district, state and national levels was set up for
redressal of consumer disputes, under
Consumer Protection Act.
• The district level court deals with the cases
involving claims upto Rs 20 lakhs, the state
level courts deal with cases between Rs 20
lakhs and Rs 1 crore and the national level
court deals with cases involving claims
exceeding Rs 1 crore.
• When a case is dismissed in district level court,
then consumer can appeal in state and then in
National level courts. This act provides “Right to
Represent” to the consumer.
 NATIONAL CONSUMERS’ DAY
• 24th December is celebrated as the National Consumers’ Day. It was on this
day that the Indian Parliament enacted the Consumer Protection Act in 1986.
India is one of the few countries that have exclusive courts for consumer
redressal. The consumer movement in India has made significant progress in
recent times. At present, there are more than 700 consumer groups. Out of
them, about 20-25 are well organized and are recognized for their work.
• The consumer redressal process is becoming cumbersome, expensive and
time consuming. The lawyer’s charges in some cases work as deterrent.
Sometimes, the long delay de-motivates a person and he may even stop
pursuing the case.
ISI AND AGMARK
ISI and Agmark is quality certification
for many products like, LPG cylinders,
food colors and additives, cement or
packed drinking water. It is compulsory
for the producers to get certified by
these organizations.
HALLMARK

• Hallmark is quality certification

for jewelry. This mark is issued
by Indian Standard Organization
which is located in New Delhi.
ISO CERTIFICATION

• International organization for

standardization is quality certification
which indicates companies, goods or,
institutions having this certification
meet the specific level of standard. The
headquarter of ISO is situated in
Geneva, which was established in 1947.
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BIBLIOGRAPHY
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