THE ANALYSIS OF THE NESTLE COMPANY

A Final Requirement of

Total Quality Management

Presented to

Mrs. Alpha Jill G. Codinna

TQM Instructor

Father Saturnino Urios University

San Francisco Street, Butuan City

Researcher

MITCHELL ASENJO

OLOROCISIMO
 I. INTRODUCTION

The chosen company for this research paper is Nestle S.A., a multinational food and beverage

company based in Switzerland. Nestle was founded in 1866 by Henri Nestle and has since grown to

become one of the world's largest food companies. Nestle's headquarters is located in Vevey, Switzerland,

and it has operations in more than 190 countries around the world. Nestle's website is www.nestle.com,

and its contact number is +41 21 924 1111. Below is the image of Henri Nestle, a Nestle Company

founder.

Henri Nestle
Founder of Nestle
Company

Figure 1. Images

II. COMPANY BASICS OR INFORMATION

The following details below is the basics information of Nestle Company. It includes the description of

business, mission and vision, product description, description of services and the History, Expansion,

Industry Information, Safety, Health and Environment Policies, Core Team Details, Client Portfolio and

Growth of the said company.

Description of Business:

Nestle Company is a Swiss multinational food and beverage company that was founded in 1866 by

Henri Nestle. The company's headquarters is located in Vevey, Switzerland, and it has operations in over

190 countries. Nestle is one of the largest foods and beverage companies in the world, with a diverse
range of products that includes baby food, bottled water, cereals, chocolate, coffee, dairy products, frozen

food, pet food, and snacks.

Mission and Vision:

Nestle's mission is to enhance the quality of life and contribute to a healthier future. The company's

vision is to be the leading nutrition, health, and wellness company in the world.

Product Description:

Nestle offers a wide range of products across different categories, including confectionery, bottled

water, pet food, coffee, dairy products, infant nutrition, frozen food, and more. Some of its most well-

known brands include Nescafe, KitKat, Gerber, Perrier, Purina, and Nespresso.

Nestle
Products

Description of Services:

In addition to its products, Nestle also offers various services, such as nutrition and wellness

consulting, food safety training, and sustainability advice for farmers and suppliers.
History, Expansion, and Growth

Nestle has a long history of growth and expansion. In the late 1800s, the company began expanding

into new markets, such as Europe and the United States. Over the years, Nestle has acquired several other

companies, including Carnation, Gerber, and Pfizer Nutrition. Today, Nestle continues to expand its

operations, with a focus on emerging markets and innovation.

Public Relations and Advertising

Nestle has a strong public relations and advertising strategy. The company invests heavily in

marketing campaigns that promote its products and services, and it also has a strong presence on social

media.

Industry Information

Nestle operates in the food and beverage industry, which is highly competitive and subject to

changing consumer preferences and trends. The company stays up to date with industry information and

trends in order to stay competitive and meet consumer demand.

Safety, Health, and Environment Policies:

Nestle is committed to promoting safety, health, and environmental sustainability across its

operations. The company has implemented several policies and initiatives aimed at reducing its

environmental impact, promoting employee health and safety, and ensuring the safety and quality of its

products.

Core Team Details:

 Nestle has a diverse and experienced core team, including its executive board and management team.

The company's core team is responsible for setting strategic direction, overseeing operations, and

ensuring the company meets its goals and objectives.

Client Portfolio:

Nestle's client portfolio includes a diverse range of customers, from individual consumers to large

retailers and food service providers. The company's products and services are sold through various

channels, including supermarkets, online retailers, and vending machines.

III. TQM ELEMENTS OF THE COMPANY

A. Organizational Structure: Nestle's organizational structure is divided into five main business

units: Zone EMENA (Europe, Middle East, and North Africa), Zone AOA (Asia, Oceania, and

sub-Saharan Africa), Zone Americas, Nestle Waters, and Nestle Nutrition. Each business unit is

responsible for its own operations, and the Nestle Management Committee oversees the overall

strategy and performance of the company.

B. Employee Involvement: Nestle encourages employee involvement through a number of

programs and initiatives. For example, Nestle has an Employee Volunteer Program that allows

employees to volunteer in their local communities. The company also has a Global Youth

Initiative that provides training and development opportunities for young employees.

C. Quality Cost Policies: Nestle has implemented a number of quality control measures to ensure

the safety and quality of its products. The company's quality testing, inspection, and assurance

processes are designed to identify any potential quality issues before they reach consumers.

Nestle also has a cost of failure program that helps to identify the root causes of any quality

issues and implement corrective actions.

 D. Supplier Selection Process: Nestle has a supplier code of conduct that sets out the company's

expectations for its suppliers. The company evaluates potential suppliers based on their

compliance with this code of conduct, as well as their quality, cost, and sustainability

performance. Nestle also works closely with its suppliers to develop and implement sustainable

sourcing practices.

VI. Conclusion

In conclusion, Nestle Company is a multinational corporation that has been in business for over

150 years. The company has a strong mission and vision, which drives its business operations, and it

offers a diverse range of products and services to customers across the globe. Nestle has also

demonstrated a commitment to quality, health and safety, environmental sustainability, and ethical

sourcing practices. The company's organizational structure is designed to support effective decision-

making and efficient operations, while also promoting employee involvement and supplier development.

Overall, Nestle's success can be attributed to its strategic approach to business, investment in its core

team, and commitment to delivering quality products and services to its customers. Nestle is a global

leader in the food and beverage industry, known for its high-quality products and commitment to

sustainability and social responsibility. The company's organizational structure, employee involvement

programs, quality control measures, and supplier selection processes all contribute to its success. Nestle's

mission

References:

Nestle Company. (n.d.). About us. Nestle Global. https://www.nestle.com/aboutus

Nestle Company. (n.d.). Our brands. Nestle Global. https://www.nestle.com/brands

Nestle Company. (n.d.). Our history. Nestle Global. https://www.nestle.com/aboutus/history

 Nestle Company. (2022). Our purpose and values. Nestle Global.

https://www.nestle.com/aboutus/our-purpose-and-values

Nestle Company. (n.d.). Our people. Nestle Global. https://www.nestle.com/aboutus/our-people

Nestle Company. (n.d.). Sustainability. Nestle Global. https://www.nestle.com/csv/sustainability

Nestle Company. (n.d.). Who we work with. Nestle Global.

https://www.nestle.com/aboutus/who-we-work-with