MR397X7486C000

8 Electrical equipment
MULTIMEDIA
86C
ITS
Program No.: 020
Vdiag No.: 04
Fault finding – Introduction 86C - 2

Fault finding – System operation 86C - 7
Fault finding – Allocation of computer tracks 86C - 9
Fault finding – Replacement of components 86C - 22
Fault finding – Configurations and programming 86C - 24
Fault finding – Fault summary table 86C - 25
Fault finding – Interpretation of faults 86C - 26
Fault finding – Conformity check 86C - 36
Fault finding – Status summary table 86C - 40
Fault finding – Interpretation of statuses 86C - 41
Fault finding – Parameter summary table 86C - 46
Fault finding – Command summary table 86C - 49
Fault finding – Dealing with commands 86C - 50
Fault finding – Customer complaints 86C - 55
Fault finding – Fault finding charts 86C - 57
V5 Edition Anglaise
"The repair procedures given by the manufacturer in this document are based on the All rights reserved by Renault s.a.s.
technical specifications current when it was prepared.
Copying or translating, in part or in full, of this document or use of the service part
The procedures may be modified as a result of changes introduced by the reference numbering system is forbidden without the prior written authority of
manufacturer in the production of the various component units and accessories from Renault s.a.s.
which his vehicles are constructed."
© Renault s.a.s. 2009

MR-397-X74-86C000$TOC.mif
V5
186C
MULTIMEDIA
86C
ITS
Program No.: 020
Vdiag No.: 04
Fault finding – Introduction
1. SCOPE OF THIS DOCUMENT
This document presents the fault finding procedure applicable to all computers with the following specifications:
Vehicle: Espace IV phase 2 Name of computer: ITS
Function concerned: Navigation, hands-free Program No.: 0020

telephone integrated control, tuner-amplifier, CD
Vdiag No.: 04
changer
2. PREREQUISITES FOR FAULT FINDING
Documentation type
Fault finding procedures (this document):

– Assisted fault finding (integrated into the diagnostic tool), Dialogys.
Wiring Diagrams:
– Visu-Schéma (CD-ROM), paper.
Type of diagnostic tools

– CLIP
Special tooling required
Special tooling required

Multimeter
Elé. 1681 Universal bornier
3. REMINDERS
Procedure
In order to save energy, the Espace IV Phase 2 UCH cuts off the + after ignition feed after 3 minutes.
To run fault finding on a computer, it is possible to force the + after ignition feed on for 1 hour by applying the
following procedure:
– Press the card unlocking button,
– insert the card in the reader,
– press the Start button (interrupting the timed + after ignition feed mode),
– press and hold the start button for over 5 seconds until the engine immobiliser warning light starts to flash rapidly
(4 Hz).
This forced + after ignition feed mode remains on for 1 hour.
– Pressing the Start button or removing the card from the card reader cuts off the + after ignition feed but does
not cut off the forced after ignition feed timed mode. Until one hour has elapsed, activating the + after ignition
feed will restart forced + after ignition feed for the remaining time.
ITS_V04_PRELI ITSJ81ph2 V1.0

MR-397-X74-86C000$010.mif
V5
86C-2
MULTIMEDIA
86C
ITS
Program No.: 020
Vdiag No.: 04
Faults
Faults are declared present or stored (depending on whether they appeared in a certain context and have
disappeared since, or whether they remain present but are not diagnosed within the current context).
The present or stored status of faults should be taken into consideration when the diagnostic tool is switched on
following + after ignition feed being activated (without any system components being active).
For a present fault, apply the procedure described in the Interpretation of faults section.
For a stored fault, note the faults displayed and apply the Notes section.
If the fault is confirmed when the instructions in the Notes section are applied, the fault is present. Deal with the
fault.
If the fault is not confirmed, check:

– the electrical lines which correspond to the fault,
– the connectors for these lines (for oxidation, bent pins, etc.),
– the resistance of the component detected as faulty,
– the condition of the wires (melted or split insulation, wear).
Conformity check
The aim of the conformity check is to check data that does not produce a fault on the diagnostic tool because it is
inconsistent. Therefore, this stage is used to:
– carry out fault finding on faults that do not have a fault display, and which may correspond to a customer
complaint.
– check that the system is operating correctly and that there is no risk of a fault recurring after repairs.
This section gives the fault finding procedures for statuses and parameters and the conditions for checking them.
If a status is not behaving normally or a parameter is outside the permitted tolerance values, consult the
corresponding fault finding page.
Customer complaints - Fault finding chart
If the test with the diagnostic tool is OK but the customer complaint is still present, the fault should be processed by
Customer complaints.
A synopsis of the general procedure to follow is provided on the following page in the
form of a flow chart.
ITSJ81ph2 V1.0
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86C
ITS
Program No.: 020
Vdiag No.: 04
4. FAULT FINDING PROCEDURE
Perform a pre-diagnostic on the

system
Print the system fault finding log

(available on CLIP and in the
Workshop Repair Manual or
Technical Note)
Connect CLIP
no
Dialogue with
See ALP no. 1
computer?
yes
Read the faults
no
Faults present
Conformity check
yes
Deal with present faults no

The cause is still Fault
present solved
Deal with stored faults
Use fault finding charts (ALPs)

no
present solved
no
yes present solved
Contact the Techline with the

completed fault finding log
ITSJ81ph2 V1.0
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Program No.: 020
Vdiag No.: 04
4. FAULT FINDING PROCEDURE (continued)
Wiring check
Fault finding problems

Disconnecting the connectors and/or manipulating the wiring may temporarily remove the cause of a fault.
Electrical measurements of voltage, resistance and insulation are generally correct, especially if the fault is not
present when the analysis is made (stored fault).
Visual inspection
Look for damage under the bonnet and in the passenger compartment.
Carefully check the fuses, insulators and wiring harness routing.
Look for signs of oxidation.
Physical inspection
While manipulating the wiring, use the diagnostic tool to note any change in fault status from stored to present.
Make sure that the connectors are properly locked.
Apply light pressure to the connectors.
Twist the wiring harness.
If there is a change in status, try to locate the source of the fault.
Inspection of each component

Disconnect the connectors and check the appearance of the clips and tabs, as well as the crimping (no crimping on
the insulating section).
Make sure that the clips and tabs are properly locked in the sockets.
Check that no clips or tabs have been dislodged during connection.
Check the clip contact pressure using an appropriate model of tab.
Continuity, insulation and resistance check

Check the continuity of entire lines, then section by section.
Look for a short circuit to earth, to + 12 V or with another wire.
If a fault is detected, repair or replace the wiring harness.
ITSJ81ph2 V1.0
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MULTIMEDIA
86C
ITS
Program No.: 020
Vdiag No.: 04
5. FAULT FINDING LOG
IMPORTANT
Any fault on a complex system requires thorough fault finding with the appropriate tools. The
FAULT FINDING LOG, which should be completed during the fault finding procedure, ensures
a record is kept of the procedure carried out. It is an essential document when consulting the
IMPORTANT!
manufacturer.
IT IS THEREFORE MANDATORY TO FILL OUT A FAULT FINDING LOG EACH TIME FAULT FINDING IS
CARRIED OUT.
You will always be asked for this log:

● when requesting technical assistance from Techline,
● for approval requests when replacing parts for which approval is mandatory,
● to be attached to monitored parts for which reimbursement is requested. The log is needed for warranty
reimbursement, and enables better analysis of the parts removed.
6. SAFETY INSTRUCTIONS
Safety rules must be observed during any work on a component to prevent any damage or injury:
– check the battery voltage to avoid incorrect operation of computer functions,
– use the proper tools.
ITSJ81ph2 V1.0
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V5
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ITS
Program No.: 0020
Vdiag No.: 04
Fault finding – System operation
The "CARMINAT NAVIGATION and COMMUNICATION" system corresponds to the "top of the range" navigation
system on Espace IV ph2. This system is also called ITS (ITS: Intelligent Transport System).
The navigation computer for this system combines the functions of the Central Communications Unit and the
Hands-Free Telephone Integrated Control computer (Modified Hands-free Kit).
General operation
The CARMINAT NAVIGATION and COMMUNICATION system is involved in the following functions:
– Tuner-amplifier.
– CD multi-changer.
– Satellite guidance navigation.
– Hands-free telephone integrated control.
– Display.
– External thermometer.
– Clock.
1 - Tuner-amplifier
This function is used for listening to AM and FM radio. The tuner-amplifier automatically selects the best frequency
for a station using the AF function. It receives road traffic information via the TMC function to optimise the
CARMINAT NAVIGATION and COMMUNICATION system guidance.
2 - CD multi-changer
The CD multi-changer located on the dashboard can hold up to 6 CDs. It can play audio CDs, CD-Rs recorded by
the customer and MP3 CDs. The number of CDs in the changer is visible using parameter PR005 Number of CDs
in the changer.
3 - Navigation
This function guides the driver by displaying maps and issuing voice messages. Addresses for guidance can be
entered via the central control or as voice commands.
4 - Hands-free telephone integrated control
This function enables the driver to use a mobile phone hands-free using the microphone located next to the driver's
sun visor and the vehicle speakers. The CARMINAT NAVIGATION and COMMUNICATION system can be used to
access the telephone directory, to receive and send calls and to receive SMS text messages. The telephone can be
connected to the vehicle using Bluetooth.
5 - Display
The display is used to display information such as navigation maps, radio, CD title, time, temperature and
information from the mobile phone
ITSJ81ph2 V1.0
MR-397-X74-86C000$020.mif
V5
86C-7
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
Fault finding – System operation
Layout of the main components of the CARMINAT NAVIGATION and COMMUNICATION system
Vehicle
multiplex
network
Microphone GPS aerial + telephone
Display Navigation computer
Navigation central
Tuner-amplifier Diagnostic socket
control
CD multi-changer Radio satellite control
– Vehicle multiplex network
– Multimedia multiplex network
– UART bus
– Wire connections
ITSJ81ph2 V1.0
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ITS
Program No.: 0020
Vdiag No.: 04
Fault finding – Allocation of computer tracks
Navigation computer
Computer
Description Sensor - actuator track
track
Connector A (32-track)
1 Vehicle Multiplex line L track 14 of the diagnostic socket
2 CAN L multimedia 1 track 12 of the navigation central control
3 not in use
4 vehicle speed signal ABS/ESP computer track 24
5 not in use
track 12 of the CD multi-changer, track 9 of

the navigation central control, track 2 of the
6 lighting dimmer - control
dimmer control, track 4 of the instrument
panel.
7 not in use
8 not in use
9 not in use
10 signal 1 video display track 16 display
11 video signal track 10 display
13 not in use
14 RGB blue video signal track 22 display
15 RGB red video signal track 24 display
16 not in use
17 Vehicle Multiplex line H track 6 of the diagnostic socket
18 Multimedia multiplex connection H 1 track 6 navigation central control
19 not in use
20 Reversing lights + control track 8 of the UCH black connector
21 not in use
track 4 of the passenger compartment fuse

22 + left-hand side lights
and relay box connector CGB2-A
23 video signal shielding braid track 8 display
24 not in use
ITSJ81ph2 V1.0
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Program No.: 0020
Vdiag No.: 04
Computer
track
25 video control shielding braid track 4 display
26 signal 2 video display track 15 display
28 shielding braid track 5 display
29 RGB earth signals track 9 display
30 RGB green video signal track 23 display
31 not in use
32 not in use
ITSJ81ph2 V1.0
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ITS
Program No.: 0020
Vdiag No.: 04
Computer
track
Connector B (40-track)
1 not in use
2 not in use
3 not in use
4 not in use
5 not in use
6 not in use
7 not in use
8 not in use
9 not in use
10 not in use
11 not in use
12 not in use
13 not in use
track 14 connector D (32-track) of the tuner-

14 - navigation voice
amplifier

15 + navigation voice
amplifier

16 + telephone voice
amplifier
17 microphone signal track 2 of the car phone hands-free microphone
18 + microphone track 3 of the car phone hands-free microphone
19 not in use
20 + battery feed track 2 of the F50 unit fuse
21 not in use
22 not in use
23 not in use
24 not in use
25 not in use
26 not in use
ITSJ81ph2 V1.0
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86C
ITS
Program No.: 0020
Vdiag No.: 04
Computer
track
27 not in use
28 not in use
29 not in use
30 not in use
31 not in use
32 not in use
33 not in use
track 31 connector D (32-track) of the

34 shielding braid
tuner-amplifier

35 - telephone track
tuner-amplifier

36 shielding braid
tuner-amplifier
track 1 of the mobile phone hands-free

37 telephone microphone shielding
microphone
track 3 video display, track 1 navigation central

38 multimedia wake-up signal control, track 14 tuner-amplifier C3 (8-track)
connector, track 21 CD multi-changer
39 not in use
Track 13 of the video display, track 8 of the

40 earth navigation central control, track 10 of the CD
multi-changer
ITSJ81ph2 V1.0
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ITS
Program No.: 0020
Vdiag No.: 04
Tuner-amplifier
Tuner-
amplifier Description Sensor - actuator track
track
Connector A (8 track)
1 vehicle speed signal input ABS/ESP computer connector track 24
2 not in use
3 not in use
4 + battery feed track 2 of the unit fuse holder
5 AM/FM + aerial amplifier track 1 aerial amplifier
6 not in use
track 7 of the passenger compartment fuse and

7 + accessories feed
relay box connector CGB1-B
8 earth
Tuner-
track
Connector B (8 track)
track A1 rear right-hand speaker and tweeter

1 + rear right-hand speaker
speaker
track A2 rear right-hand speaker and tweeter

2 - rear right-hand speaker
speaker
track A1 front right-hand speaker and tweeter

3 + front right-hand speaker
speaker
track A2 front right-hand speaker and tweeter

4 - front right-hand speaker
speaker
track A1 front left-hand speaker and tweeter

5 + front left-hand speaker
speaker
track A2 front left-hand speaker and tweeter

6 - front left-hand speaker
speaker
track A1 rear left-hand speaker and tweeter

7 + rear left-hand speaker
speaker
track A2 rear left-hand speaker and tweeter

8 - rear left-hand speaker
speaker
ITSJ81ph2 V1.0
MR-397-X74-86C000$030.mif
V5
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86C
ITS
Program No.: 0020
Vdiag No.: 04
Tuner-
track
Connector C (20-track)
C1
1 not in use
2 not in use
3 not in use
4 not in use
5 not in use
C2
7 - CD multi-changer left-hand audio signal track 5 of the CD multi-changer
8 + CD multi-changer left-hand audio signal track 17 of the CD multi-changer
9 shielding braid track 18 of the CD multi-changer
10 - CD multi-changer right-hand audio signal track 7 of the CD multi-changer
11 + CD multi-changer right-hand audio signal track 19 of the CD multi-changer
12 not in use
C3
13 not in use
track 21 of the CD multi-changer, track 1

navigation central control, track 3 of the display,
14 multimedia wake-up signal
track 38 of the navigation assistance computer
40-track connector.
15 not in use
16 not in use
17 shielding braid track 13 of the CD multi-changer
18 CD control signal track 2 of the CD multi-changer
19 CD transmission control signal track 14 of the CD multi-changer
20 CD reception control signal track 1 of the CD multi-changer
ITSJ81ph2 V1.0
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MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
Tuner-
track
Connector D (32-track)
1 not in use
2 not in use
3 not in use
4 not in use
5 not in use
6 not in use
7 not in use
line 1 radio satellite control information

8 track B2 radio satellite control
display
row 2 radio satellite control information

9 track A3 radio satellite control
display
row 0 radio satellite control information

10 track B3 radio satellite control
display
track 2 3-track direction indicator stalk

11 voice recognition activation button switch
connector
12 not in use
13 not in use
track 14 navigation computer 40-track

14 voice guidance - signal input
connector

15 telephone - audio signal shielding
connector

16 telephone - audio signal input
connector
17 multimedia CAN H track 5 navigation central control
18 Multimedia CAN L track 11 navigation central control
19 not in use
20 not in use
21 remote control signal earth track 11 of the CD multi-changer

22 remote control signal input track 23 of the CD multi-changer
23 not in use
ITSJ81ph2 V1.0
MR-397-X74-86C000$030.mif
V5
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MULTIMEDIA
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ITS
Program No.: 0020
Vdiag No.: 04
Tuner-
track
24 line 2 radio satellite control information display track A2 radio satellite control
25 line 0 radio satellite control information display track B1 radio satellite control
26 row 1 radio satellite control information display track A1 radio satellite control
27 not in use track 14 of the UCH black connector
28 not in use
29 not in use
30 guidance audio + signal input track B15 navigation computer
31 guidance audio signal cable shielding track B34 navigation computer
32 telephone audio + signal input track B16 navigation computer
ITSJ81ph2 V1.0
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ITS
Program No.: 0020
Vdiag No.: 04
Display
Display
track
24-track connector
1 not in use
2 not in use
track 38 navigation computer 40-track connector,

voice 1 navigation central control, track 14 tuner-
amplifier C3 (8-track) connector, track 21 CD
multi-changer
track 25 of the navigation computer 32-track

4 shielding braid
connector

5 shielding braid
connector
6 not in use
7 not in use

8 shielding braid
connector

9 RGB video earth signals
connector

10 video signal
connector

11 video signal
connector

12 video signal brightness
connector
track 8 of the navigation computer, track 40

13 earth of the 40-track connector, track 10 of the CD
multi-changer

15 video display control 2 signal
connector

16 video display control 1 signal
connector
17 not in use
18 not in use
19 not in use
20 not in use
21 not in use
ITSJ81ph2 V1.0
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86C
ITS
Program No.: 0020
Vdiag No.: 04
Display
track

22 RGB blue video signal
connector
23 RGB green video signal track 30 navigation computer 32-track connector

24 RGB red video signal
connector
ITSJ81ph2 V1.0
MR-397-X74-86C000$030.mif
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86C
ITS
Program No.: 0020
Vdiag No.: 04
Navigation central control
Navigation
central
control
track
12-track connector

connector, voice 3 display, track 14 tuner-
amplifier C3 (8-track) connector, track 21 CD
multi-changer
2 not in use
3 not in use
4 not in use
track 13 of the diagnostic socket, track 6 of the

5 multimedia CAN H
instrument panel grey connector

6 multimedia CAN H
connector
track 13 of video display, track 40 of the

8 earth 40-track connector, track 10 of the CD
multi-changer
track 12 of the CD multi-changer, track 6 of the

9 lighting dimmer - control 32-track navigation assistance computer,
track 2 of the dimmer control.

relay box connector CGB2-A
track 12 of the diagnostic socket, track 7 of the

11 Multimedia CAN L
instrument panel grey connector

12 multimedia CAN L diagnostic socket
connector
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ITS
Program No.: 0020
Vdiag No.: 04
CD multi-changer
CD multi-
changer Description Sensor - actuator track
track
12-track connector
1 CD reception control signal track 20 of the tuner-amplifier C3 connector
2 CD control test signal track 18 of the tuner-amplifier C3 connector

3 + accessories feed
relay box connector CGB1-B
4 not in use
5 - CD left-hand audio track 7 of the tuner-amplifier C2 connector
6 not in use
7 - CD right-hand audio track 10 of the tuner-amplifier C2 connector
8 not in use
9 not in use
track 8 of the navigation central control,

10 earth track 13 of the video display, track 40 of the
40-track navigation computer

11 + remote control command
amplifier
track 13 of the tuner-amplifier connector C3,

track 9 of the navigation central control, track 6
12 lighting dimmer - control
of the navigation assistance computer 32-track
connector, track 2 of the dimmer control.
13 shielding braid track 17 of the tuner-amplifier C3 connector
14 CD transmission control signal track 19 of the tuner-amplifier C3 connector

15 + after ignition feed
relay box connector CGB1-A
16 not in use
17 + CD left-hand audio track 8 of the tuner-amplifier C2 connector
18 shielding braid track 9 of the tuner-amplifier C2 connector
19 + CD right-hand audio track 11 of the tuner-amplifier C2 connector
20 not in use

connector, track 3 display, track 14 tuner-
amplifier connector C3 (8-track), track 1
navigation central control
ITSJ81ph2 V1.0
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ITS
Program No.: 0020
Vdiag No.: 04
CD multi-
changer Description Sensor - actuator track
track
track 22 of the tuner-amplifier 32-track

23 - infrared remote control
connector
track 4 of the passenger compartment fuse

and relay box connector CGB2-A
ITSJ81ph2 V1.0
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Program No.: 0020
Vdiag No.: 04
Fault finding – Replacement of components
For removal/refitting of this computer (see MR 405 Mechanical, 83C, Navigation system on-board telematics
system: Removal - Refitting).
Procedures to be carried out before replacing the navigation computer:
1. Before replacing the computer (with the agreement of the Techline), read the faults and carry out a conformity
check to ensure that it is definitely faulty.
2. Before removing the computer, clear the customer's data (telephone numbers, customer address book, etc.) using
command RZ003 Parameters and customer data in the diagnostic tool.
3. After receiving the Techline's approval, remove the computer with the ignition off.
The navigation computers available from the Parts Department are supplied unconfigured and in factory mode
(tuner-amplifier set to 162 kHz AM, and it beeps for 2 minutes).
Procedures to be carried out after replacing the navigation computer:
1. Enter the unlocking code for the CARMINAT NAVIGATION and COMMUNICATION system.
– How to obtain the unlocking code for the Carminat Navigation and Communication system
– switch on the + after ignition feed,

– switch on the CARMINAT NAVIGATION and COMMUNICATION system,
– connect the Clip diagnostic tool,
– note the navigation programming key number given in the Identification menu,
– contact Techline with this navigation programming number to obtain the CARMINAT NAVIGATION and
COMMUNICATIONS system unlocking code,
– the unlocking code is requested 2 mins after the CARMINAT NAVIGATION and COMMUNICATION
system comes on,
– enter this code using the navigation central control.
Note:
If the code is incorrect, you will have to wait between 2 and 32 minutes before you can enter a code again.
Delete the incorrect code before entering the new one.
ITSJ81ph2 V1.0
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Program No.: 0020
Vdiag No.: 04
Fault finding – Replacement of components 86C
2. Configure the computer (see Configurations and Programming).
– The two configurations to enter are CF001 Vehicle type and VP004 Netherlands legislation
Note:
(only for vehicles registered in the Netherlands)
If the computer is replaced. Depending on the manufacturing date of the vehicle:
– BEFORE 01 JANUARY 2006, it is essential to run command VP004 “Netherlands Legislation” (LC002
Netherlands)
– AFTER 01 JANUARY 2006, command VP004 Netherlands Legislation (LC002 Except Netherlands) must not be
run under any circumstances.
3. Enter the VIN code (see Dealing with commands).
– The command for entering the VIN code is VP002 Write VIN.
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Fault finding – Configurations and programming
Configurations available and operating mode
– Vehicle type (CF001):
This configuration enables the system to identify the vehicle in which it is installed.
– NETHERLANDS LEGISLATION (VP004):
IMPORTANT
Running command NETHERLANDS LEGISLATION initialises the computer according to this country's legislation.
This configuration is IRREVERSIBLE: it is not possible to clear this selection.
Note:
(only for vehicles registered in the Netherlands)
If the computer is replaced. Depending on the manufacturing date of the vehicle:
– BEFORE 01 JANUARY 2006, it is essential to run command VP004 “Netherlands Legislation” (LC002
Netherlands)
– AFTER 01 JANUARY 2006, command VP004 Netherlands Legislation (LC002 Except Netherlands) must not be
run under any circumstances.
List of individual configurations available on the diagnostic tool with the associated configuration reading
Configuration
Configuration Name of configuration Choice of configuration
reading
Vel Satis ph 2/Espace IV

CF001 LC001 Vehicle type
Laguna II ph2/Scénic II
Except Netherlands
VP004 LC002 Country type
Netherlands
Procedure to be followed to modify the vehicle type (Netherlands legislation is irreversible)

● Establish dialogue with the computer.
● Select the menu repair mode.
● Select the Write configuration menu.
● Select the line corresponding to the configuration to be modified.
● Select the line in the drop-down menu that corresponds to the vehicle.
● Click on Confirm.
● Exit diagnostic mode (ends dialogue with the computer without switching off the tool), switch off the ignition for
5 seconds and then switch the ignition back on.
● Establish dialogue with the computer.
● In the Read configuration menu, check that the configuration has been completed.
Programming
There is no programming on the navigation and communication system tool.
ITSJ81ph2 V1.0
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Program No.: 0020
Vdiag No.: 04
Fault finding – Fault summary table
Summary of faults that can be diagnosed by the navigation computer, with corresponding technical center
codes.
Associated
Tool fault Diagnostic tool title
DTC
DF001 D010 Computer
DF002 D011 Computer
DF003 9A01 Computer
DF004 9A02 Computer
DF005 9A03 Computer
DF006 9A04 Computer
DF007 9A07 Computer
DF008 9A08 Computer
DF009 9A10 Computer
DF010 9A0D Computer
DF021 C300 Computer configuration
DF022 C186 No radio multiplex signal
DF023 9A06 No display multiplex signal
DF024 C155 No instrument panel multiplex signal
DF025 C163 No central control multiplex signal
DF027 C189 No CD multi-changer audio signal
DF029 9A0C Navigation DVD reader
DF030 9A00 GPS aerial circuit
ITSJ81ph2 V1.0
MR-397-X74-86C000$060.mif
V5
86C-25
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
Fault finding – Interpretation of faults
DF001 COMPUTER
DF002 1.DEF : internal electronic fault
DF003
DF004
DF005
DF006
DF007
DF008
DF009
DF010
PRESENT
OR
STORED
Conditions for applying the fault finding procedure to a stored fault:

NOTES Apply this fault finding procedure if the fault reappears as present or stored after it has
been cleared and the ignition has been switched off and on again.
If the fault is stored, clear the fault, switch off the ignition and disconnect computer supply fuse F50 (20A).
– Refit the fuse and switch the ignition back on.
– Turn on the navigation system.
If the fault reappears as stored, contact Techline.
If the fault does not reappear: operate the navigation system, including the CD multi-changer, the amplifier-
tuner and the hands-free telephone integrated control (if present on the vehicle) to check that the system is
operating correctly.
Check the conformity of + 12 V on track 20 of the navigation computer 40-track connector.

Check that the earth on track 40 of the navigation computer 40-track connector is in perfect condition.
Repair if necessary.
If the fault is present, contact your Techline.
If the computer was replaced (at the request of the Techline), reconfigure the computer
AFTER REPAIR (see Configurations and programming).
Deal with any other faults.
ITS_V04_DF001/ITS_V04_DF002/ITS_V04_DF003/ITS_V04_DF004/ITS_V04_DF005/
ITS_V04_DF006/ITS_V04_DF007/ITS_V04_DF008/ITS_V04_DF009/ITS_V04_DF010 ITSJ81ph2 V1.0
MR-397-X74-86C000$070.mif
V5
86C-26
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
DF021 COMPUTER CONFIGURATION

PRESENT 1.DEF: blank or incomplete configuration
OR
STORED
NOTES None.
If the fault is present, carry out the system configurations (see 86C, Configurations and programming).
After the configuration, switch off the ignition for 5 seconds then switch the ignition back on again.
Check that the configurations have been correctly registered by reading configurations LC001 Vehicle Type
and LC002 Country type.
If the fault is still present, contact the Techline.
If the fault is stored, clear the faults using command RZ001 Fault memory.
Carry out another fault finding check on the system.

AFTER REPAIR Clear the stored faults.
ITS_V04_DF021 ITSJ81ph2 V1.0

MR-397-X74-86C000$070.mif
V5
86C-27
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
DF022 NO RADIO MULTIPLEX SIGNAL

PRESENT
OR
STORED

Apply this fault finding procedure if the fault reappears as present or stored after the
fault has been cleared, the ignition switched off and back on again and the tuner-
NOTES amplifier started after several operations.
If faults DF022 No radio multiplex fault and DF027 No CD multi-changer signal are
both present, check the multimedia multiplex network (see 88B, Multiplex).
Check the condition and connection of the tuner-amplifier 32-track connector in the glovebox (broken, bent,
oxidised tabs).
Check the condition and connection of the navigation central control connector (broken, bent, oxidised tabs).
Check the condition and connection of the navigation computer 32-track connector (broken, bent, oxidised
tabs).
Check the insulation, continuity and the absence of interference resistance on the following connections:
central control connector track 5 track 17 32-track tuner-amplifier connector
central control connector track 11 track 18 32-track tuner-amplifier connector
central control connector track 6 track 18 32-track navigation computer connector


MR-397-X74-86C000$070.mif
V5
86C-28
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
DF023 NO DISPLAY MULTIPLEX SIGNAL

PRESENT 1.DEF: no communication with the display
OR 2.DEF: display malfunction
STORED

NOTES Apply this fault finding procedure if the fault reappears as present or stored after it has
been cleared, the ignition turned off and on again and the navigation system started.
1.DEF NOTES None
Check the condition and connection of the display connector (bent, oxidised, broken tabs).
tabs).
display connector track 4 track 25 32-track navigation computer connector


MR-397-X74-86C000$070.mif
V5
86C-29
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
DF023
CONTINUED
2.DEF NOTES None
Check the condition and connection of the display connector (bent, oxidised, broken tabs).
With the ignition on, check for 12 V on track 14 of the display.

Check that the earth on track 13 of the display is in perfect condition.
If the fault is still present, replace the display.

ITSJ81ph2 V1.0
MR-397-X74-86C000$070.mif
V5
86C-30
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
DF024 INSTRUMENT PANEL MULTIPLEX SIGNAL ABSENT

PRESENT
OR
STORED

NOTES Apply this fault finding procedure if the fault reappears as present or stored after a fault
has been cleared and the ignition has been switched off and on again
Carry out a fault finding procedure on the instrument panel (see 83A, Instrument panel).
Check the condition and connection of the navigation computer 32-track connector (broken, bent,
oxidised tabs).
Check the condition and connection of the instrument panel red connector (bent, oxidised, broken tabs).
32-track connector of the navigation computer track 17 track 9 red instrument panel
connector
32-track connector of the navigation computer track 1 track 8 red instrument panel
connector


MR-397-X74-86C000$070.mif
V5
86C-31
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
DF025 NO CENTRAL CONTROL MULTIPLEX SIGNAL

PRESENT 1.DEF: no communication with the central control
OR
STORED

fault has been cleared, the ignition switched off and back on again and the navigation
system started after using the central control several times.
NOTES
If faults DF022 No radio multiplex fault, DF025 No central control multiplex signal
and DF027 No CD multi-changer audio signal are all present, check the multimedia
network (see 88B, Multiplex).
Check the condition and connection of the central control connector (broken, bent, oxidised tabs).
tabs).


MR-397-X74-86C000$070.mif
V5
86C-32
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
DF027 NO AUDIO CD CHANGER SIGNALS

PRESENT 1.DEF: no communication with the CD multi-changer keypad
OR
STORED

fault has been cleared, the ignition switched off and back on again and the audio
NOTES system started after using the CD multi-changer several times.
Order of priority in the event of more than one fault:

Deal with fault DF022 No radio multiplex fault first.
Check the condition and connection of the CD multi-changer connector (broken, bent, oxidised tabs).
Check the condition and connection of the tuner-amplifier C2 (green) connector (in the glovebox) (broken, bent,
oxidised tabs).
CD changer connector track 1 track 20 connector C3 (blue) of the tuner-amplifier


MR-397-X74-86C000$070.mif
V5
86C-33
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
DF029 NAVIGATION DVD READER

PRESENT 1.DEF: unreadable disc
OR
STORED

NOTES
fault has been cleared, the ignition switched off and back on again and the navigation
system started with a navigation DVD in good condition.
Check that the DVD is inserted the right way up.
Check that the DVD in the navigation computer is not an audio CD or other type but a navigation DVD designed
for this navigation system.
Wipe the DVD from the centre out with a soft, clean cloth.
Replace the navigation DVD if it is scratched.


MR-397-X74-86C000$070.mif
V5
86C-34
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
DF030 GPS AERIAL CIRCUIT

PRESENT CO : open circuit
OR
STORED
Conditions for applying the fault finding procedure to the stored fault:
NOTES Apply this fault finding procedure if the fault reappears as present or stored after a fault
has been cleared and the ignition has been switched off and on again.
Check the condition and connection of the GPS aerial 2-track connector (bent, oxidised, broken tabs).
Check the condition and connection of the navigation computer 2-track connector (broken, bent, oxidised tabs).
2-track computer connector track 1 track 1 GPS aerial connector
2-track computer connector track 2 track 2 GPS aerial connector
If the connections are correct, replace the GPS aerial.


MR-397-X74-86C000$070.mif
V5
86C-35
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
Fault finding – Conformity check
Only carry out this conformity check after a complete check with the diagnostic tool
NOTES (fault reading and configuration checks).
Application conditions: Engine stopped, + after ignition feed switched on.
MAIN SCREEN
Parameter or Status
Order Function Display and Notes Fault finding
Check or Action
In the event of a fault, refer

+ 12 V side ON
ET003: to the interpretation of
lights OFF
Night-time status ET003.
1
lighting In the event of a fault,
Night lighting 0% < X < 102%
PR007: consult the interpretation
level (max) (min)
of parameter PR007.
In the event of a fault,

2 Vehicle speed PR002: Vehicle speed 0 mph (0 km/h) carry out fault finding on
the ABS.

Reverse gear YES refer to the
3 Reverse gear ET024:
engaged NO interpretation of status
ET024.
Number of CDs
CD multi-
4 PR005: in the multi- 0, 1, 2, 3, 4, 5 or 6 None.
changer
changer
ITS_V04_CCONF ITSJ81ph2 V1.0

MR-397-X74-86C000$080.mif
V5
86C-36
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
Sub-function: DRIVER SELECTION
Parameter or Status
Check or Action
DEPRESSED
ET006: + button
RELEASED
DEPRESSED
ET007: - button
RELEASED In the event of a fault,
consult the interpretation
DEPRESSED
ET009: Up button ( ) of statuses ET006,
RELEASED
Radio satellite ET007, ET008, ET009
1 Down button DEPRESSED and ET010.
control ET010:
(Mode - OK) RELEASED
Top button DEPRESSED

ET008:
(Audio Source) RELEASED
INACTIVE In the event of a fault, refer

ET018: Wheel action UPWARDS to the interpretation of
DOWNWARDS status ET018.
Communication
connection
Communicatio button (at the In the event of a fault,
DEPRESSED
2 n connection ET017: end of the consult the interpretation
RELEASED
button direction of status ET017.
indicator
control)
ITSJ81ph2 V1.0
MR-397-X74-86C000$080.mif
V5
86C-37
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
Sub-function: SOUND TESTS
Parameter or Status
Check or Action
This command enables

the front left-hand, front
Testing the right-hand, rear left-hand
1 Speaker test AC004: apply the interpretation
speakers and rear right-hand
for command AC004.
speakers to be activated
successively.
ITSJ81ph2 V1.0
MR-397-X74-86C000$080.mif
V5
86C-38
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
Sub-function: TESTS
Parameter or Status
Check or Action
This command is used to

test the colour
Screen test: apply the procedure for
AC006: connections between the
colour bars dealing with command
navigation computer and
AC006.
the display.
This command is used to In the event of a fault,

1 Screen Screen test: test the video connections apply the procedure for
AC007:
shades of grey between the navigation dealing with command
computer and the display. AC007.
This command is used to

Replace the display if
Screen test: test the screen to see if a
AC008: several pixels are out of
white screen pixel from the display is
order.
out of order.
This command is for

testing microphone
operation.
apply the procedure for
2 Microphone AC009: Microphone test Note: If the environment is
dealing with command
quiet, speak close to the
AC009.
microphone to check it is
working.
ITSJ81ph2 V1.0
MR-397-X74-86C000$080.mif
V5
86C-39
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
Fault finding – Status summary table
Tool status Diagnostic tool title
ET003 + 12 V side lights
ET006 + button
ET007 Button -
ET008 Top button
ET009 Down button
ET010 Down button
ET017 Communication connection button
ET018 Wheel action
ET024 Reverse gear engaged
ITSJ81ph2 V1.0
MR-397-X74-86C000$090.mif
V5
86C-40
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
Fault finding – Interpretation of statuses
+ 12 V SIDE LIGHTS FEED

ET003
Check that the side lights are working. If not, carry out fault finding on the
NOTES
steering wheel and side light controls (see 80D, Lighting).
If no left-hand side light is working on the vehicle, check the condition and connection of connector CGB2-A in
the passenger compartment fuse and relay box (tabs bent, broken, etc.).
Check the condition of fuse F4 (7.5A) on the passenger compartment fuse and relay box.
Replace the fuse if necessary.
Check the condition and connection of the navigation computer 32-track connector (broken, bent tabs etc.).
Check the condition and connection of the navigation central control connector (broken, bent tabs, etc.).
Check the condition and connection of the CD multi-changer connector (broken, bent tabs, etc.).
Check the insulation, continuity and the absence of interference resistance on the following connection:
connector CGB2-A of the passenger
compartment fuse and relay box track 4 track 22 of the 32-track navigation computer connector
track 10 of the navigation central control connector
track 24 of the CD multi-changer connector
AFTER REPAIR Repeat the conformity check from the start.
ITS_V04_ET003 ITSJ81ph2 V1.0

MR-397-X74-86C000$100.mif
V5
86C-41
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
ET006 + BUTTON
ET007 – BUTTON
ET008 TOP BUTTON
ET009 UP BUTTON
ET010 DOWN BUTTON
NOTES There must be no present or stored faults.
Check the condition and connection of the radio satellite control 6-track connector (broken, bent, oxidised
tabs).
Check the condition and connection of the tuner-amplifier 32-track connector (broken, bent, oxidised tabs).
Check the insulation, continuity and the absence of interference resistance of the connections between
the radio satellite control connector and the tuner-amplifier 32-track connector:
32-track connector of the tuner-amplifier track 8 track B2 of the radio satellite control connector
32-track connector of the tuner-amplifier track 9 track A3 of the radio satellite control connector
Carry out the following checks on the radio satellite control using an ohmmeter:
● When the + button is pressed the resistance should be 28 Ω between tracks A1 and B1
● When the + button is released there should be insulation between tracks A1 and B1
● When the - button is pressed the resistance should be 0.5 Ω between tracks B1 and B3
● When the - button is released there should be insulation between tracks B1 and B3
● When the top button is pressed the resistance should be 28 Ω between tracks B2 and B3
● When the top button is released there should be insulation between tracks B2 and B3
● When the up button is pressed the resistance should be 28 Ω between tracks A3 and B2
● When the up button is released there should be insulation between tracks A3 and B2
● When the down button is pressed the resistance should be 28 Ω between tracks A3 and B1
● When the down button is released there should be insulation between tracks A3 and B1
If the measured values do not correspond with the values above, replace the radio satellite control.
ITS_V04_ET006/ITS_V04_ET007/ITS_V04_ET008/ITS_V04_ET009/ITS_V04_ET010 ITSJ81ph2 V1.0

MR-397-X74-86C000$100.mif
V5
86C-42
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
COMMUNICATION CONNECTION BUTTON

ET017
Check the condition and connection of the direction indicator control 3-track connector (broken, bent, oxidised
tabs).
Check the insulation, continuity and the absence of interference resistance of the connection between
the direction indicator control connector and the tuner-amplifier 32-track connector:
32-track connector of the tuner-amplifier track 11 track 2 of the direction indicator control
connector
Check the continuity of the communication connection button:

– between tracks 1 and 2 of the direction indicator control 3-track connector, with the communication
connection button pressed.
If there is no continuity, replace the direction indicator control.
Make sure that the earth on track 1 of the direction indicator control connector is in perfect condition.

MR-397-X74-86C000$100.mif
V5
86C-43
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
WHEEL ACTION
ET018
Check the condition and connection of the radio satellite control 6-track connector (broken, bent, oxidised
tabs).
Check the insulation, continuity and the absence of interference resistance of the connections between
the radio satellite control connector and the tuner-amplifier 32-track connector:
32-track connector of the tuner-amplifier track 9 track A3 of the radio satellite control
connector
32-track connector of the tuner-amplifier track 10 track B3 of the radio satellite control
connector
connector
connector
Check the continuity of the radio satellite control:

– between tracks A2 and A1.
– between tracks A2 and A3.
– between tracks A2 and B3.
(see MR 405 Mechanical, 86A, Radio control satellite: Removal - Refitting).
If there is no continuity, replace the radio satellite control.

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V5
86C-44
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
REVERSE GEAR ENGAGED

ET024
Run a vehicle multiplex network test (see 88B, Multiplex).
Carry out fault finding on the UCH (see 87B, Passenger Compartment Connection Unit).
tabs).
Check the condition and connection of the UCH P100 connector (bent, oxidised, broken tabs).
Check the insulation, continuity and the absence of interference resistance of the connection between
the UCH P100 connector and the navigation computer 32-track connector:
UCH P100 connector track 8 track 20 of the 32-track navigation computer connector

MR-397-X74-86C000$100.mif
V5
86C-45
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
Fault finding – Parameter summary table
Tool Parameter Diagnostic tool title
PR002 Vehicle speed
PR005 Number of CDs in the multi-changer
PR007 Night lighting level
ITSJ81ph2 V1.0
MR-397-X74-86C000$110.mif
V5
86C-46
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
NIGHT LIGHTING LEVEL

PR007
Only apply the checks if the parameter is inconsistent.

NOTES
There must be no present or stored faults.
Night lighting not working
Check the condition and connection of the lighting dimmer 3-track connector (tabs bent, broken, etc.).
Check for + 12 V on track 1 of the lighting dimmer connector.

Check the presence and condition of fuse F4 (7.5A) on the passenger compartment fuse and relay box.
Replace the fuse and repair if necessary.
Ensure that the earth on track 3 of the lighting dimmer is in perfect condition.
If the fault is still present, replace the lighting dimmer.
ITS_V04_PR007 ITSJ81ph2 V1.0

MR-397-X74-86C000$110.mif
V5
86C-47
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
PR007
CONTINUED
One or more components have no night lighting
Check the condition and connection of the navigation computer 32-track connector (broken, bent tabs etc.).
Check the condition and connection of the navigation central control connector (broken, bent tabs, etc.).
Check the condition and connection of the CD multi-changer connector (broken, bent tabs, etc.).
Check the condition and connection of the radio connector C3 (tabs broken or bent, etc.).
lighting dimmer connector track 2 track 12 CD changer connector
track 9 of the navigation central control connector
track 6 of the navigation computer 32-track connector
ITSJ81ph2 V1.0
MR-397-X74-86C000$110.mif
V5
86C-48
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
Fault finding – Command summary table
CLEARING
RZ001 Fault memory
RZ002 Computer memory
RZ003 Parameters and customer information
SETTINGS
VP002 Enter VIN
VP004 Netherlands legislation
ACTUATION
AC004 Testing the speakers
AC006 Screen test: colour bars
AC007 Screen test: shades of grey
AC008 Screen test: white screen
AC009 Microphone test
ITSJ81ph2 V1.0
MR-397-X74-86C000$120.mif
V5
86C-49
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
Fault finding – Dealing with commands
RZ001 Fault memory:
This command is used to clear faults stored in the navigation computer.
RZ002 Computer memory:
This command enables the configuration CF001 Vehicle Type for the navigation computer to be removed.
IMPORTANT
The configuration NETHERLANDS is IRREVERSIBLE. This selection cannot be cleared.
RZ003 Customer parameters and data
This command is used to erase command configurations RZ002 "Computer memory" + the address book, centre
of interest, and navigation adjustments recorded by the customer in the navigation computer.
This command is also used to clear telephone numbers stored in the navigation computer and the list of received and
dialled calls when the telephone is connected to the vehicle.
IMPORTANT
This command must be activated before removing the computer.
Clearing procedure
● Establish dialogue with the navigation computer.
● Select the Clear menu.
● Select the line of your choice.
● Confirm.
VP002 Write VIN:

This command permits manual entry of the vehicle's VIN into the computer. Use this command each time the
computer is replaced. The VIN number is inscribed on the manufacturer's plate.
Procedure for writing the VIN

● Establish dialogue with the navigation computer.
● Select the other parameters menu.
● Select line VP002 Write VIN.
● Enter the VIN.
● Exit fault finding mode.
● Switch off the ignition.
● Wait for the end of power latch.
● Read the VIN again from the Identification menu for confirmation.
ITSJ81ph2 V1.0
MR-397-X74-86C000$130.mif
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86C-50
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
SCREEN TEST: COLOUR BARS

AC006
Apply this procedure if one or more colour options are missing from the display when the command is activated.
Check the condition and connection of the display connector (bent, oxidised, broken tabs, etc.).
Ensure that the earth on track 9 of the display connector is in perfect condition.
Check for + 12 V on track 14 of the display connector.

Check the presence and condition of fuse F50 (20A).
Check the condition and connection of the navigation computer 32-track connector (broken, bent, oxidised tabs
etc.).
display connector track 9 track 29 32-track navigation computer connector (earth)
display connector track 22 track 14 32-track navigation computer connector (blue)
display connector track 23 track 30 32-track navigation computer connector (green)
display connector track 24 track 15 32-track navigation computer connector (red)
If these checks are consistent but the colours shown on the display are incorrect, replace the display.
AFTER REPAIR Carry out another fault finding check on the system.
ITSJ81ph2 V1.0
MR-397-X74-86C000$130.mif
V5
86C-51
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
SCREEN TEST: GRADATION OF GREY

AC007
Apply this procedure if the shade of grey shown on the display when the command is activated is incorrect.
Check the condition and connection of the display connector (bent, oxidised, broken tabs, etc.).
Ensure that the earth on track 9 of the display connector is in perfect condition.
Check for + 12 V on track 14 of the display connector.

Check the presence and condition of fuse F50 (20A).
Check the condition and connection of the navigation computer 32-track connector (broken, bent, oxidised tabs
etc.).
If these checks are correct but the shade of grey shown on the display is incorrect, replace the display.
ITSJ81ph2 V1.0
MR-397-X74-86C000$130.mif
V5
86C-52
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
MICROPHONE TEST
AC009
Apply this procedure if the Faulty connection message appears when these commands are activated.
Check the condition and connection of the microphone connector (bent, oxidised, broken tabs).
tabs).
microphone connector track 1 track 37 40-track navigation computer connector
If these checks are correct but the microphone is not working, replace the microphone.
ITSJ81ph2 V1.0
MR-397-X74-86C000$130.mif
V5
86C-53
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
SPEAKER TEST
AC004
There must be no present or stored faults.

This command activates the front left-hand and front right-hand treble speakers
NOTES
and the front right-hand, rear right-hand, front left-hand and rear left-hand bass
speakers.
Check the condition and connection of the tuner-amplifier connector B (broken, bent, oxidised tabs, etc.).
Check the condition and connection of the defective speaker connector (bent, broken tabs, etc.).
radio connector B track 1 track A1 connector for rear right-hand speaker and rear
right-hand tweeter
radio connector B track 2 track A2 connector for rear right-hand speaker and rear
right-hand tweeter
radio connector B track 3 track A1 connectors for door speakers and front right-hand tweeter
radio connector B track 4 track A2 connectors for door speakers and front right-hand tweeter
radio connector B track 5 track A1 connectors for door speakers and front left-hand tweeter
radio connector B track 6 track A2 connectors for door speakers and front left-hand tweeter
radio connector B track 7 track A1 connector for rear left-hand speaker and rear
left-hand tweeter
radio connector B track 8 track A2 connector for rear left-hand speaker and rear
left-hand tweeter
If these tests are correct but one or more speakers do not work, replace the faulty speaker or speakers.
If the fault is still present, contact Techline.
ITSJ81ph2 V1.0
MR-397-X74-86C000$130.mif
V5
86C-54
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
Fault finding – Customer complaints
Only consult these customer complaints after a complete check with the diagnostic
NOTES
tool.
NO DIALOGUE WITH THE COMPUTER ALP 1
THE SCREEN STAYS BLACK ALP 2
THE SCREEN DISPLAY STAYS FROZEN ALP 3
THE SCREEN DISPLAYS CONNECT A DIAGNOSTIC TOOL ALP 4
NO VOICE MESSAGES ALP 5
NO TRAFFIC INFORMATION MESSAGE ON THE SCREEN ALP 6
POOR SATELLITE RECEPTION ALP 7
THE RADIO DOES NOT SWITCH ON AUTOMATICALLY OR GOES OFF AFTER

ALP 8
20 MINUTES
CLOCK NOT DISPLAYED OR INCORRECT ALP 9
THE VOLUME DOES NOT INCREASE ACCORDING TO THE VEHICLE SPEED ALP 10
POOR RADIO RECEPTION ALP 11
THE CD MULTI-CHANGER DOES NOT WORK ALP 12
IMPOSSIBLE TO ALTER GPS GUIDANCE WHEN DRIVING ALP 13
ITSJ81ph2 V1.0
MR-397-X74-86C000$140.mif
V5
86C-55
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
Fault finding – Customer complaints
Only consult these customer complaints after a complete check with the diagnostic
NOTES
tool.
AFTER UPDATING THE NAVIGATION DVD, THE SYSTEM NO LONGER WORKS ALP 14
IMPOSSIBLE TO USE TELEPHONE WITH BLUETOOTH ALP 15
NOT POSSIBLE TO MAKE A CALL FROM THE NUMBERS STORED IN THE LIST OF
ALP 16
RECEIVED CALLS
THE CALL IS NOT TRANSFERRED TO THE NAVIGATION AND COMMUNICATION

ALP 17
SYSTEM IF A NUMBER IS DIALLED ON THE TELEPHONE
COMMUNICATIONS ARE SUBJECT TO INTERFERENCE IN BLUETOOTH ALP 18
THE PERSON CALLING USING THE COMMUNICATION SYSTEM CANNOT HEAR

ALP 19
ME VERY WELL OR CANNOT HEAR ME AT ALL (WITH BLUETOOTH)
VOICE RECOGNITION IS NOT WORKING ALP 20
ITSJ81ph2 V1.0
MR-397-X74-86C000$140.mif
V5
86C-56
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
Fault finding – Fault finding charts
ALP 1 No dialogue with the computer
NOTES Switch on the + after ignition feed to enter fault finding mode with the computer.
Check the condition and connection of the battery connections.

Check the condition of the fuses.
Check the voltage of the battery.
Try the diagnostic tool on another vehicle.
Check:
– the connection between the diagnostic tool and the diagnostic sensor (wiring in good condition),
– the connection between the diagnostic sensor and the diagnostic socket (wiring in good condition).
Check for + 12 V battery feed on track 16,+ 12 V after ignition feed on track 1 and an earth on track 5 and on
track 4 of the diagnostic socket.
Check for + 12 V battery feed on track 7, and an earth on track 8 of the navigation central control.
Disconnect the navigation computer 32-track connector and the navigation central control connector to check for
the insulation, continuity and absence of interference resistance on the following connections:
32-track navigation computer connector track 2 track 12 of the navigation central control
32-track navigation computer connector track 18 track 6 of the navigation central control
navigation central control track 5 track 13 of the diagnostic socket (CAN H)
navigation central control track 11 track 12 of the diagnostic socket (CAN L)
navigation computer 40-track connector track 20 track 2 of unit fuse F50 (+ battery feed)
navigation computer 40-track connector track 40 earth
AFTER REPAIR Carry out a complete check using the diagnostic tool.
ITS_V04_ALP01 ITSJ81ph2 V1.0

MR-397-X74-86C000$150.mif
V5
86C-57
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
ALP 2 The screen stays black
Only check the customer complaint after performing a full check with the diagnostic
NOTES tool.
Check that the customer is using the navigation system correctly.
Check that the display has not been deactivated Press the LIGHT button on the central control for 2 seconds to
reactivate the display.
Check the display power supply. Switch on the

ignition, turn on the navigation system and eject the
navigation DVD.
Check for + 12 V on track 20 and earth on
Has the DVD been removed? No
track 40 of the navigation computer.
Are these tests correct?
Yes No
Yes
Contact the Check that supply

Check for + 12 V on track 14 and earth on
Techline. fuse F50 (20A) is present
track 13 of the display.
and in good condition.
Are these tests correct? No Replace the fuse if
necessary.
Yes Check the insulation,

continuity and the
absence of interference
Check insulation, the continuity and the resistance of the
absence of interference resistance on the connections between the
connection between track 3 of the display navigation computer and
connector and track 21 of the CD multi-changer the display (see wiring
connector. diagram).
Are these tests

– If the connection is correct, replace the display. correct?
– If the connection is faulty, carry out the
necessary repairs. No
Yes
Carry out the necessary

repairs. Contact the Techline.

MR-397-X74-86C000$150.mif
V5
86C-58
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
ALP 3 Screen display frozen
NOTES tool.
The display on the screen stays frozen. Switch off

the ignition and wait until the system shuts down
completely (at least 1 minute).
Switch on the ignition again.
Has the fault been solved? No Carry out a multiplex network test.
Are the tests correct?
Yes
Yes No
End of fault finding.
If the fault recurs, contact Techline.
Contact the Techline.
Repair the defective connections.

MR-397-X74-86C000$150.mif
V5
86C-59
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
ALP 4 The screen displays Connect a diagnostic tool
NOTES Only consult this customer complaint after a full check with the diagnostic tool.
The navigation computer configuration has not

been carried out. Carry out the computer
configuration (see 86C, Configuration and
programming).
Has the fault disappeared? No Carry out a multiplex network test.

Are the tests correct?
Yes
Yes No
End of fault finding.
Repair the defective connections.

MR-397-X74-86C000$150.mif
V5
86C-60
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
ALP 5 No voice messages
NOTES tool.
Check that the sound from the radio is coming

through the front and rear speakers.
Otherwise, adjust the sound for all vehicle
speakers.
Check that voice guidance is activated. Press the

SET button and select the Navigation; Guidance
preference; Voice guidance menus.
Has voice guidance been activated? No Activate voice guidance.
Yes
Ensure that the voice guidance volume has been

properly adjusted.
Press the SET button and select the Volume and
beeps, and Guidance volume menus.
Has the voice guidance volume been properly

adjusted? No Adjust the voice guidance volume.
Yes

MR-397-X74-86C000$150.mif
V5
86C-61
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
ALP 6 No traffic information messages on the screen
Only consult this customer complaint after a full check with the diagnostic tool.
NOTES
TMC road information is disseminated via the FM

band on the radio. The TMC pictogram should be
green in order for the traffic information to be
received.
What colour is the TMC pictogram? Grey No traffic information is being received.
Green
The system is working but there is no traffic

information available.
Check that the traffic information display has been

activated.
Press the INFO button and select the TMC traffic
information; Traffic information adjustment;
Card display menus.
has the display been activated? No Activate the TMC traffic information display.
Yes
Check that the traffic information settings are

correct.
Press the INFO button and select the TMC traffic
information; Traffic information adjustment;
Type of information to be displayed; Traffic
information service menus.
Make any necessary adjustments.

MR-397-X74-86C000$150.mif
V5
86C-62
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
ALP 7 Poor satellite reception
NOTES Check that the customer is using the navigation system correctly.
Ensure there are no present or stored faults.
Yellow
What colour is the GPS pictogram? or Positioning is imprecise (yellow) or
Grey impossible (grey) in the following areas:
forests, tunnels, valleys, under bridges and
Green in stormy weather.
Carry out a system test in an open area.
The system is working normally
Check the condition and cleanliness of the

GPS aerial.
Replace the aerial if it is in poor condition.
Check the condition and connection of the

connector between navigation computer and
the GPS aerial.
Repair. No Are the connections correct?
Yes
Replace the GPS aerial.

If the fault is still present, contact the
Techline.

MR-397-X74-86C000$150.mif
V5
86C-63
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
The radio does not switch on automatically or switches off after

ALP 8
20 minutes
NOTES
The navigation system does not receive the multimedia wake-up signal when the + after ignition feed is
switched on.
CD changer connector track 21 track 14 of the radio C3 connector
track 1 of the central navigation control
track 3 of the display
track 38 of the navigation computer 40-track connector

MR-397-X74-86C000$150.mif
V5
86C-64
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
ALP 9 Clock not displayed or incorrect
NOTES
Check that the time display is activated and the

time zones and settings are correct. Press the SET
button and select clock; display clock; time zone
differential adjustment; summer time; time
zone.
Set the display and time.
Are these adjustments correct? No Explain to the customer how to make these
adjustments.
Yes
Drive the vehicle outside into an open area and

check that the satellite reception is correct.
See the fault finding chart ALP 7 Poor
Is the GPS pictogram green? No satellite reception.
Yes
Wait a few minutes in a location with good satellite

reception.
If the time is still incorrect, contact Techline.

MR-397-X74-86C000$150.mif
V5
86C-65
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
ALP 10 The volume does not increase with an increase in vehicle speed
NOTES
Check that volume according to speed function has

been activated.
Press the SET button and select the volume
correction menu.
Has the volume according to speed function

No Activate this function.
been activated?
Yes
Check the condition and connection of the navigation computer 32-track connector and the ABS/ESP computer
connector.
navigation computer 32-track connector track 4 track 24 ABS / ESP computer connector

MR-397-X74-86C000$150.mif
V5
86C-66
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
ALP 11 Poor radio reception
Check the condition and connection of connector A

and the aerial connector on the radio.
Check the condition and connection of the aerial

amplifier connector.
radio connector A track 5 single track of the aerial amplifier
radio aerial connector track 1 track 1 of the aerial amplifier
radio aerial connector track 2 track 2 of the aerial amplifier

MR-397-X74-86C000$150.mif
V5
86C-67
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
ALP 12 The CD changer does not work
NOTES
Check that the customer is using the system properly.
Check the connection and condition of the CD

multi-changer connector.
Make sure that the earth on track 10 of the multi-

changer connector is in perfect condition.
Check for a + battery feed on track 22, of the +

accessories supply on track 3 and an + after
ignition feed on track 15 of the CD multi-changer
connector.
Check the condition of fuses F23 (10 A)

(+ accessories feed) and F28 (20A) (+ after ignition
feed) on the passenger compartment fuse and
relay box.
Are the fuses in good condition? No Replace the fuses.
Yes
Check the condition of unit fuse F50 (20 A)

(+ battery).
Replace the fuse if necessary.
Is the fuse in good condition? No Replace the fuse.
Yes

MR-397-X74-86C000$150.mif
V5
86C-68
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
ALP 13 Impossible to alter GPS guidance when driving
If the configuration LC002 Country type is NETHERLANDS, it is normal not to be able to adjust the guidance
when driving.
This configuration is IRREVERSIBLE and it is not possible to clear this choice.

MR-397-X74-86C000$150.mif
V5
86C-69
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
ALP 14 After updating the navigation DVD, the system no longer works
Check that the navigation computer software version is compatible with the navigation DVD update.
If the navigation DVD is not compatible with the navigation computer software, suggest that the customer buys
a navigation DVD in a version compatible with the vehicle's navigation system.

MR-397-X74-86C000$150.mif
V5
86C-70
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
ALP 15 Impossible to use the telephone with Bluetooth
NOTES Check that the customer is using the system properly.
Check that fault DF009 Computer is not present or stored.
Note:
List of telephones researched and approved by Renault in March 2005: Nokia 6820, Nokia 6230, Siemens S65,
Motorola V500, Motorola V600.
To see the latest list of telephones approved by Renault as well as the various operations to be carried out on these
phones, see Technical Note 6024A: Special features of mobile phones used with the navigation and
communication system.
Check that Bluetooth mode is activated in the navigation and communication system. Press the SET button
and select the telephone; Bluetooth option; Bluetooth connection menus.
Has the telephone been researched by Suggest that the customer buy a telephone
Renault? No
approved by Renault.
Yes
Check that the telephone software on the

telephone is compatible with the vehicle's
– Nokia: *#0000#
navigation and communication system.
– Motorola: select configuration, telephone status then
The telephone software compatible with the
version information
navigation and communication system is more
– Siemens: *#06#
advanced than or the same as:
Nokia 6230 and 6820: v 03.15
Motorola V500 and V600: Triplets_G_0B.09.44R
Siemens S65: v 12
Ask the customer to contact the telephone
Is the telephone software compatible with the vendor in order to install a software version
vehicle's navigation and communication No into the telephone that would be compatible
system? with the navigation and communication
system.

MR-397-X74-86C000$150.mif
V5
86C-71
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
ALP 15
(CONTINUED 1)
Procedure for activating Bluetooth mode on

A
the telephone:
– Nokia: Select Parameters, Connectivity,
Activate the telephone's Bluetooth mode. Bluetooth, Activate in the main menu.
– Motorola: Select Configuration, Connection,
Bluetooth link, Configuration, Supply,
Activated in the main menu.
Match up the navigation and communication – Siemens: Select Adjustments, Mode/Data,
system and the telephone. Bluetooth, then activate Bluetooth mode.
Was the match successful?
YES NO
Procedure for matching the communication

Test the Bluetooth terminal system and the telephone:
on the navigation computer. On the navigation and communication system:
– Press the SET button
– Enter the telephone menu.
– Select the Bluetooth option line.
– Select the save a Bluetooth telephone line.
Check that the telephone does not require
confirmation before being connected to the On the telephone:
Bluetooth system. – Enter the menu to find a Bluetooth accessory.
– In the list of found accessories, select My CAR.
– Enter the PIN code given on the vehicle's
navigation display.
B
ITSJ81ph2 V1.0
MR-397-X74-86C000$150.mif
V5
86C-72
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
ALP 15
(CONTINUED 2)
If so, reply that you want to connect then inhibit

this function on the telephone (not possible on
Siemens phones).
Check that the telephone is at the top of the

matched phones list (icon opposite its name).
Put the telephone at the top of the list of
Is it first? NO telephones matched to the navigation and
Try to match another telephone to the vehicle's

navigation and communication system.
If the fault has not been solved, contact
Was the match successful? NO Techline.
YES
The customer's telephone is definitely the reason

why it does not work with the navigation and
ITSJ81ph2 V1.0
MR-397-X74-86C000$150.mif
V5
86C-73
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
Not possible to make a call from the numbers stored in the list of
ALP 16
received calls.
NOTES
This fault occurs with Nokia phones and cannot be repaired.

MR-397-X74-86C000$150.mif
V5
86C-74
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
The call is not transferred to the navigation and communication

ALP 17
system if a number is dialled on the telephone
NOTES
This fault occurs with Siemens phones and cannot be repaired.

In this case, dial the numbers using the navigation central control.

MR-397-X74-86C000$150.mif
V5
86C-75
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
ALP 18 Communication is subject to interference with Bluetooth
Check that the telephone network availability is sufficient to make a call.
NOTES
To see the latest list of telephones approved by Renault as well as the various
operations to be carried out on these phones, see Technical Note 6024A: Special
features of mobile phones used with the navigation and communication system.
Make a call to a fixed line.

The fault is linked to the number the
Is the interference still present? No customer is calling or to a localised lack of
network availability.
Yes Procedure for activating Bluetooth mode on the

telephone:
– Nokia: Select Parameters, Connectivity, Bluetooth,
● Deactivate Bluetooth mode on the telephone.
Deactivate in the main menu.
● Deactivate Bluetooth mode in the navigation and – Motorola: Select Configuration, Connection, Bluetooth
communication system. link, Configuration, Supply, Deactivated in the main
menu.
– Siemens: Select Adjustments, Mode/Data, Bluetooth,
Press the SET button and select the telephone;
then deactivate Bluetooth mode.
Bluetooth option; Bluetooth connection menus.
Make a call to a fixed line. The fault is linked to the customer's
telephone.
Is the interference still present? No
Ask the customer to carry out a fault finding
procedure on the telephone with the vendor.
Yes
Switch off the radio if it is on.

Is the interference still present? No Run fault finding on the radio.
Replace the radio if necessary.
Yes

MR-397-X74-86C000$150.mif
V5
86C-76
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
ALP 18
(CONTINUED)
Place the telephone close to the navigation

computer.
If the fault is still present, check the condition and

connection of the connectors on the navigation
computer and the radio.
Is the interference still present? No End of fault finding.
Procedure for matching the communication system and

the telephone:
Yes On the navigation and communication system:
– Press the SET button.
Match up another telephone and make a call. – Enter the telephone menu.
– Select the Bluetooth option line.
Is the interference still present? – Select the save a Bluetooth telephone line.
On the telephone:
– Enter the menu to find a Bluetooth accessory.
Yes No – In the list of found accessories, select My CAR.
– Enter the PIN code given on the vehicle's navigation
display.
If the fault is still present,
contact the Techline.
Fault solved, end of fault

finding.
ITSJ81ph2 V1.0
MR-397-X74-86C000$150.mif
V5
86C-77
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
The person calling using the communication system cannot hear

ALP 19
me very well or cannot hear me at all (with Bluetooth)
Check that the telephone network availability is sufficient to make a call.
NOTES Idem ALP18
To see the latest list of telephones approved by Renault as well as the various
operations to be carried out on these phones, see Technical Note 6024A: Special
features of mobile phones used with the navigation and communication system.
Make a call to a fixed line.

The fault is linked to the number the
Is the fault still present? No customer is calling or to a localised lack of
network availability.
Yes

With the engine stopped, is voice recognition of No microphone connector.
the words “directory” and “dial” working? Repair if necessary.
Check that the microphone part number is
Yes correct. If not, replace the microphone.

connectors of the telephone support base plate,
the navigation computer and the radio.
Carry out the necessary repairs.

MR-397-X74-86C000$150.mif
V5
86C-78
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
ALP 19
(CONTINUED)
Match up another telephone and make a call. Procedure for matching the
communication system and the
Is the fault still present? telephone:
YES NO On the navigation and communication
system:
– Press the SET button
– Enter the Telephone menu.
If the fault is still present, contact the – Select the Bluetooth option line.
Techline. – Select the Save a Bluetooth
telephone line.
On the telephone:
– Go into the menu to find a Bluetooth
The fault is probably linked to the telephone. accessory.
Ask the customer to carry out a fault finding procedure on – In the list of found accessories,
the telephone. select My CAR
– Enter the PIN code given on the
vehicle's navigation display.
ITSJ81ph2 V1.0
MR-397-X74-86C000$150.mif
V5
86C-79
MULTIMEDIA
86C
ITS
Program No.: 0020
Vdiag No.: 04
ALP 20 Voice recognition is not working
NOTES
With the engine stopped, then at 30 mph Check the condition and connection of the
(50 km/h) does voice recognition of the words No microphone connector.
Directory and Dial work? Repair if necessary.
Check that the microphone part number is
Yes correct. If not, replace the microphone.
The customer needs to use voice recognition

intensively for 2 weeks so that the voice recognition
system can learn to recognise his voice.

MR-397-X74-86C000$150.mif
V5
86C-80

MR397X7486C000

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8 Electrical equipment

Fault finding – Introduction 86C - 2

© Renault s.a.s. 2009

1. SCOPE OF THIS DOCUMENT

Vehicle: Espace IV phase 2 Name of computer: ITS

Function concerned: Navigation, hands-free Program No.: 0020

2. PREREQUISITES FOR FAULT FINDING

Fault finding procedures (this document):

Type of diagnostic tools

Special tooling required

Special tooling required

ITS_V04_PRELI ITSJ81ph2 V1.0

If the fault is not confirmed, check:

Customer complaints - Fault finding chart

4. FAULT FINDING PROCEDURE

Perform a pre-diagnostic on the

Print the system fault finding log

Read the faults

Deal with present faults no

Deal with stored faults

Use fault finding charts (ALPs)

Contact the Techline with the

4. FAULT FINDING PROCEDURE (continued)

Fault finding problems

Inspection of each component

Continuity, insulation and resistance check

If a fault is detected, repair or replace the wiring harness.

5. FAULT FINDING LOG

You will always be asked for this log:

4 - Hands-free telephone integrated control

Microphone GPS aerial + telephone

Display Navigation computer

CD multi-changer Radio satellite control

– Vehicle multiplex network

– Multimedia multiplex network

1 Vehicle Multiplex line L track 14 of the diagnostic socket

2 CAN L multimedia 1 track 12 of the navigation central control

4 vehicle speed signal ABS/ESP computer track 24

track 12 of the CD multi-changer, track 9 of

10 signal 1 video display track 16 display

11 video signal track 10 display

12 video signal track 12 display

14 RGB blue video signal track 22 display

15 RGB red video signal track 24 display

17 Vehicle Multiplex line H track 6 of the diagnostic socket

18 Multimedia multiplex connection H 1 track 6 navigation central control

20 Reversing lights + control track 8 of the UCH black connector

track 4 of the passenger compartment fuse

23 video signal shielding braid track 8 display

25 video control shielding braid track 4 display

26 signal 2 video display track 15 display

27 video signal track 11 display

28 shielding braid track 5 display

29 RGB earth signals track 9 display

30 RGB green video signal track 23 display

track 14 connector D (32-track) of the tuner-

track 30 connector D (32-track) of the tuner-

track 32 connector D (32-track) of the tuner-

17 microphone signal track 2 of the car phone hands-free microphone

18 + microphone track 3 of the car phone hands-free microphone

20 + battery feed track 2 of the F50 unit fuse

track 31 connector D (32-track) of the

track 16 connector D (32-track) of the

track 15 connector D (32-track) of the