Alphonse TOLOSA

Applied on June 6, 2023 al.tolosa26@gmail.com

Matching Profile

60% Matching Score

Matching Indicators

Chat proficiency
46% Good Fit 30% English Typing skills

Empathy Learning agility

90% Great Fit 79% Great Fit

Sales attributes Puts in the effort

33% Poor Fit 40% Good Fit

Ability to listen Ability to manage mental wellness

80% Great Fit 10% Poor Fit

Following instructions Quality mindset

90% Great Fit 60% Great Fit

Sales temperament Taglog proficiency

26% Poor Fit 64% A1/A2

Cognitive ability Internet Speed Test

68% Great Fit 100% Pass

Individual Contributor
82% Great Fit

Assessment Summary

68% Cognitive Ability 64% Tagalog - Language Proficiency

30% Typing Skills 46% Live Chat Support Simulation

Internet Speed Test Personality Print

Additional Questions Documents

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Alphonse TOLOSA
Applied on June 6, 2023 al.tolosa26@gmail.com

Matching Indicator Details

The Matching Indicators represent specific areas important for the job. The score of a Matching Indicator represents a
weighted average of the included assessment components. One or multiple Matching Indicators can contribute to a Matching
Profile Score to assess the overall fit of the candidate for the role.

Chat proficiency
46%
40% 60%
Good Fit

Good Fit Great Fit

Simulation

Assessments
46% Chat Proficiency

30% English Typing skills

typing speed and accuracy

Assessments
30% Typing Skills

Empathy
90%
40% 60%
Great Fit

Good Fit Great Fit

Personality

Personality Print

Great Fit Good Fit Poor Fit Candidate

Empathy

Unaware Observant

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Alphonse TOLOSA
Applied on June 6, 2023 al.tolosa26@gmail.com

Learning agility
79%
40% 60%
Great Fit

Good Fit Great Fit

Personality and cognitive ability

Personality Print

Great Fit Good Fit Poor Fit Candidate

Learning Focused Assessments

68% Logical Reasoning

Content Inquisitive

Sales attributes
33%
40% 60%
Poor Fit

Good Fit Great Fit

Personality

Personality Print

Great Fit Good Fit Poor Fit Candidate

Agreeableness Assertiveness

Unyielding Cooperative Laid-Back Dominant

Follow Through Multitasking

Unconcerned Dependable Prefers Routine Prefers Variety

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Alphonse TOLOSA
Applied on June 6, 2023 al.tolosa26@gmail.com

Preference for Direction Work Intensity

Desires Freedom Desires Guidance Unhurried Urgent

Puts in the effort

40%
40% 60%
Good Fit

Good Fit Great Fit

Work intensity

Personality Print

Great Fit Good Fit Poor Fit Candidate

Work Intensity

Unhurried Urgent

Ability to listen
80%
40% 60%
Great Fit

Good Fit Great Fit

Agreeableness

Personality Print

Great Fit Good Fit Poor Fit Candidate

Agreeableness

Unyielding Cooperative

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Alphonse TOLOSA
Applied on June 6, 2023 al.tolosa26@gmail.com

Ability to manage mental wellness

10%
40% 60%
Poor Fit

Good Fit Great Fit

Resilience

Personality Print

Great Fit Good Fit Poor Fit Candidate

Resilience

Recovers Slowly Recovers Quickly

Following instructions
90%
40% 60%
Great Fit

Good Fit Great Fit

Preference for directions

Personality Print

Great Fit Good Fit Poor Fit Candidate

Preference for Direction

Desires Freedom Desires Guidance

Quality mindset
60%
40% 60%
Great Fit

Good Fit Great Fit

Organisation and Follow through

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Alphonse TOLOSA
Applied on June 6, 2023 al.tolosa26@gmail.com

Personality Print

Great Fit Good Fit Poor Fit Candidate

Follow Through Organization

Unconcerned Dependable Unstructured Structured

Sales temperament
26%
40% 60%
Poor Fit

Good Fit Great Fit

= (Sales attributes) - (low agreeableness and high
assertiveness)

Personality Print

Great Fit Good Fit Poor Fit Candidate

Follow Through Multitasking

Unconcerned Dependable Prefers Routine Prefers Variety

Preference for Direction Work Intensity

Desires Freedom Desires Guidance Unhurried Urgent

Taglog proficiency
64%
73% 90%
A1/A2

B1/B2 C1/C2
Written test
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Alphonse TOLOSA
Applied on June 6, 2023 al.tolosa26@gmail.com

64% Tagalog

Cognitive ability
68%
40% 60%
Great Fit

Good Fit Great Fit

Logical reasoning test

Assessments
68% Logical Reasoning

Internet Speed Test

100%
100%
Pass

Pass
Internet Speed Test

Assessments
100% Internet Speed Test

Individual Contributor
82%
40% 60%
Great Fit

Good Fit Great Fit

Agreeableness, Follow Through, Preference for
Direction

Personality Print

Great Fit Good Fit Poor Fit Candidate

Agreeableness Follow Through

Unyielding Cooperative Unconcerned Dependable

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Alphonse TOLOSA
Applied on June 6, 2023 al.tolosa26@gmail.com

Preference for Direction

Desires Freedom Desires Guidance

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Alphonse TOLOSA
Applied on June 6, 2023 al.tolosa26@gmail.com

Assessment Details

68% Cognitive Ability

Cognitive abilities refer to brain-based skills that are required Logical Reasoning (Medium) 68%
for the execution of tasks. The assessment of separate
cognitive abilities provides for a broad and differentiated
picture of general intelligence, which is recognized as one of
the best predictor of work performance.

Scores are calculated based on norm references where 50%

is an average score and most people score between 30% and
70%.
Learn more at knowledge.harver.com/hc/en-
us/articles/360006490358

64% Tagalog - Language Proficiency

Evaluates reading, grammar and vocabulary proficiency.
77%

Scores are calculated based on the number of questions

Average score
answered correctly out of the total questions.
Learn more at knowledge.harver.com/hc/en-
us/articles/360014290997

30% Typing Skills

Evaluates the typing speed and accuracy.
Overall
Scores are calculated based on norm references where 50%
is an average score and most people score between 30% and 21 Typing Speed/Words per minute
70%.
2 Mistyped words
Learn more at knowledge.harver.com/hc/en-
us/articles/360014302737 21 Adjusted words per minute

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Alphonse TOLOSA
Applied on June 6, 2023 al.tolosa26@gmail.com

46% Live Chat Support Simulation

Evaluates multiple Live Chat Support KPI’s, such as Average Clear Communication 49%
Handle Time, Service Level, Adaptability, Customer Focus and
Multitasking.
Customer Orientation 60%
Scores are calculated based on norm references where 50%
is an average score and most people score between 30% and
Problem Solving 43%
70%.
Learn more at knowledge.harver.com/hc/en-
us/articles/360016905657 Handletime 32%

Internet Speed Test

Browser based internet speed test module that measures the
candidate's download and upload speeds, latency and jitter
without downloading any additional component to their
computer. This module is using the Harver Speed Test service.
Pass

Test Minimum Requirements Candidate System Result

Download Speed 3 Mbps 271.65 Mbps Pass

Jitter 50 ms 5 ms Pass

Latency 100 ms 61 ms Pass

Upload Speed 1.5 Mbps 7.75 Mbps Pass

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Alphonse TOLOSA
Applied on June 6, 2023 al.tolosa26@gmail.com

Personality Print
Variant: Hourly

Norm Group: Asia Pacific Selection

Relating

Agreeableness Assertiveness
The extent to which individuals place more emphasis on The extent to which individuals take the initiative with
accommodating the needs of others as opposed to people or situations, rather than allowing others to take the
prioritizing their personal needs. lead.

Unyielding Cooperative Laid-Back Dominant

Empathy Sociability
The extent to which individuals are aware of or "tuned in" to The extent to which individuals seek out and enjoy social
others' feelings, motivations, and behaviors. interactions as opposed to a preference for being alone or
one-on-one interactions.

Unaware Observant
Introverted Extroverted

Thinking

Learning Focused
The extent to which individuals desire to learn new things,
as opposed to being comfortable with their current
knowledge level.

Content Inquisitive

Working

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Alphonse TOLOSA
Applied on June 6, 2023 al.tolosa26@gmail.com

Organization Preference for Direction

The extent to which individuals prefer to be organized and The extent to which individuals prefer to be provided with
structured in the way they work, rather than taking a less direction and structure in their work environment as
methodical approach. opposed to a more loosely defined work setting.

Unstructured Structured Desires Freedom Desires Guidance

Resilience Work Intensity

The extent to which individuals tolerate stressful situations The extent to which individuals prefer to accomplish many
and recover quickly from setbacks, versus becoming things quickly as opposed to working methodically or at a
frustrated or overwhelmed. less hurried pace.

Recovers Slowly Recovers Quickly Unhurried Urgent

Additional Questions
Learn more at knowledge.harver.com/hc/en-
us/articles/360014290517-Additional-Questions-Results
What is your salary expectations (monthly)? How many years of full-time work experience do you have?
30000 Between 5 to 10 Years

Are you aware that this is for a Customer Service role? How many years of full-time work experience do you have in
Yes a Customer Facing Environment?
Between 5 to 10 Years
Are you sure you want to apply for this Customer Service
role? Which of these work experiences that you have the most
Yes amount of experience?
Inbound Tech Support
Are you currently still studying?
No Please choose which of the tech work experience that you
have?
At what level are you currently studying? If you have
Software Development/Support related work, IT Helpdesk
completed your studies, what is your highest education
Support
level?
Bachelor's Have you been employed by a BPO/Contact center?
Yes
What was/is your field of study?
Medical & Clinical/Pharmacy Have you been previously employed by Webhelp/Sellbytel?

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Alphonse TOLOSA
Applied on June 6, 2023 al.tolosa26@gmail.com

No No

Are you CURRENTLY working in a Customer Service Please check the box of the below YouTube videos channel
industry? categories that MOST interests you (Top 2) *Vertical Scale*
No New Technology/Technology Reviews, Gaming

In the last 2 years including current, how many employers Please check the box of the below YouTube videos channel
have you worked for? categories that LEAST interests you (Bottom 2) *Vertical
Two Scale*
Cooking, Travelling
Are you currently working?
No Do you like playing games or puzzles/ hand-eye coordination

How long have you been employed by your current/last activities for long periods of time?
3 Hours
employer?
2 Years Which one of these reasons is the MOST important to your

What type of Employment are you looking for? career choices?

Full-Time Career growth / Promotions

When is your earliest available time to start working (please Which one of these reasons is the 2nd MOST important to

consider your Annual Leave, or any other planned your career choices?
Product / Technical Training
activities)?
0 to 2 weeks Which one these reasons is the LEAST important to your

What is the reason of looking for a new opportunity? career choices?

Career Advancement Exposure of other Languages

Where do you prefer to work from? Which one these reasons is the 2nd LEAST important to your

Mixed WFH & WFO (Hybrid) career choices?

Flexi Work Arrangement (Flexible time to start)
Are you willing to work on shifts? This includes anytime
within 24/7 (including weekends) You bought a new SMART TV, and you are trying to set it up,

Yes but you are facing some issues to make it work. What is the
first step that you will take?
Please choose what is your preferred work shift/time
Read the Manual
24/7 shifts
What is your preferred method on learning new things?
Are you considering to do further studies or part time courses
Watching videos on YouTube
in the next year?

Documents
Resume

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