Te Ee cnc aoa Congr of Pes Sam
i ey le) 19 Sona ond sc Pe nd dminan
Sah 22 ncn uns 1976. Aileen het ch Inet
vn EE Cnc os, Thess of he lagngea Ameren woe
eeraric Han schouevlit).1979-Themdoyaflnoag nto end
‘np unin RC Hehe
wert \en"Spec meson yon Silden Papers and Roo Cid Lagware
ott Wim ton & Marin ers 1968 Empl mos thn of
wera Ching In Woed Leman & shor Mai (ts) iret for Moral
INTERACTION: THE WORK WOMEN DO*
Pamela M. Fishman
‘The oppression of women in society san issue of rowing concer, both in
academic fields and in everyday Ife. Despite research onthe historical and
‘conomic bases of women's position, we know litle about ow herachy it
routinely established and maintained in daly experience, This esay analyzes
conversations between women and men in thelr homes, demonstrating ow
‘verbal interaction helps to consruct and mainiin the hierarchical relations
between men and women,
‘Weber(1969: 152) provided the classic conception of power asthe ait of
fone actor ina social relationship to impose their wil on anther. Recently
Berger and Lckmann (1967: 109) hve discussed power from s perspec
which specifies an important way’of “imposing one's wll” on others They
dine power asa question of potentially coictng definitions of reality ato
‘the most powerful wll be “made o stick.” Imposing one's will an be mach
‘more than forcing someone else to do something Power may also involve the
ity to impose one’s definition of what i posible, what i ight, what is
‘atonal, whats real Powerisaprodutof human actives, justas the atin
se themseives products of the power relations inthe socioeconomic world
Power suallys analyzed macrosociologically; i caanobe solely a result of
‘hat people do within the immediate situation in which it ovurs, What people
‘inspect imeractons expresses and reflec historical and socal structural
‘ees beyond the boundaries of thei encounters, Power elation between men
and women ae the outcome ofthe soll organization oftheir acts in he
farne and inthe economy. Power can, however, be analyzed microsocioog
‘ally, which isthe purpose of this pape. Power and hieirhial relations ate
"ot abstract ores operating on people. Power must be a human accompli.
"ent, situated in everyday imeraeton. Both tucral forces and interact
‘etvties are vital t the maintenance and constriction of social rely,
inclungHerrchies.
Recent workon gender andthe English language shows thatthe male-female
‘ctarchy is inherent inthe words we uso perceive and name our world the use
‘the eneic*man”torefer tothe human species (Stale, 1977) the adtion
"TMi se eon spews pn Scie Poon 1978, 25, 397-406.res (aor “ces” “stewards when refering 1 female
ofa er & Sui, 1976: te soymetia te offs we est
ston remorse ale the st men by thls even hen
Tray ave of equal rank) (see McConnell-Ginet, 1978, for a full discussion).
they we eres dovument the mae ominaed realy expressed
ora
ma an hasbeen dicted tomar how mal feale power
saeco Sn ofeomersn! Tosomoenet
slain andr sai, we need tore naa of he inractona
so parca ety rough peopl’ tak
Pronversational activity is significant for intimates. Berger and Kellner
reeteduna presen wihhecensing separation of bic and
177 rie neat lasts are among the most portant
a ang eings, They apy is egument special tomrigs.
‘ali fda nero nthe aia elas Healy
ft een work
nes relationships, inte mundane iterations, mich
she ely ofthe world our nna olen reconst ir
soe afenenes, pas ad present, wih one another. Specie, tbe
“Seat ct and peda the Teal of lr own rlaonship, ad moe
fen, tbe word
“tiger an Kelner have nly arias asa ealiy-rodcig
cca ey have st analyed the neracton of mariage pri or the
En Sra negais which maybe involved in th featy-onstracion
ps lo vom he rat cities hat ete
rey wet done by mtimats andthe ifleren aces ofthe parts
See Zac te theuph ns work tal people produce te relatos
aeanaer tc elateshipto the word andove pater normaly fered
‘Sareaal ctr
WORK IN INTERACTION?
Sometimes we think of interaction at work. At a party or meeting wher®
silene ies heavy, we fecogize the burden of interaction and respond toi
‘work The many books weten onthe a ofconersationalatenion the
{ess involved in imeracton, It isntsmply an analogy tothinkofiteraction 8
work Rate, ic isan intiive recognition of what must be accomplished
Toteraction requires atleast wo people. Conversation produced nti
ty their presence ut also bythe dnpay oftheir continuing agreement 1 P=
‘sention tocne another. That all iteractons are potentially problematic 2
‘ecu only trough the continual tur-by-tur, efforts ofthe participants
Sscks and his followers (Sacks et al, 1974; Scheglof & Sacks, 1974;
Schell, 1972) have sought to specify how converstionaists accomplish
such things as beginnings and endings. They have ignored. however, the
iron betwen nites. Shelf and Sacks (1974 262) characte
iximates in home situations as “in continuing states of incipeet a" Thus,
they contend tha their analysis of he atvies involved in opening and closing
amversations, and in keeping conversation pong, do not apply to inmate
vesations, But his perspective disregards the many conversations that do
1 be with tig nor end with sob Ione sess a mole With
‘ind, conversation afterwards doesnot begin anew with gretngs. Th sci
aerials ocarand convertion usb api Inyeting which
‘eaversation is posible, atlemps at beginning sustaining, and stopping talk
sill mst be made, And these aempts mast be recognized and olented to by
ath parties for them to move Between laos of “inipent” and “actual”
Ina sense, every remark or tum at speaking shouldbe seen a an attempt
infers Itmay be an tempt oapen or lose a conversation. maybe abd to
‘contin interaction, to respond wo what went before, and elicit further remark
from one's pariner. Some attempts succeed others fal. For an atempt to
saccecd the other party must be wiling odo further interactional work. That
‘er person has the power to turn an atempt into a conversation or 0 sap i
ead.
DATA,
Theat fois sy ome om fit. wo hours ape eorde comes
‘en eee aime nt tomes The btu coupe oped
ise readers in air purine They had‘ pt Sete
‘ef heard ic The aparmonts were smalls at ree
Pledpallonersaon othe hich sdvnguem a wel es er
Frnt rom the bdrom anbath Tear couldn seh
‘od wot ier Though ha meso swich eae a ot
‘Monat all ve couples sed on dg te iting mana Toe
‘Upt fwinterpe eodig vom oe far aes
The ee coupes had been oer fr varios tous fine —vee
‘rats tron and ens Allee we and presale,
rete gs owen ive and rv One waa al worker
‘nS ore pl wen grat hs To te woe er
eins and ne men av el the oer nema dese
‘Semselves as sympathetic to the women's movement. eS —
pe cor were presen nt apres om forfour
ed tht the mal eres tr cones tn
round aware ofthe eore The aps sounded tle ie
ator eveen ny band and npel Other whoa aes
ansacre Alsi peopl reported th the soon began toignor the tape reorder
$25 sb apps aout te mater calling val and nintrertng ja
2ESSinay ature of everday Me. Furthermore, one coule fro the
‘reste ue bein making lve nthe ving room while the recorder
‘Stn Thatsepment and twos were thon ones th paripants dled
Thre handing the tapes over tome
METHOD
eee ee eee
eaten aes
Geller pees
Se aera
sees
Ss ees nnea semen eames
Sees a aire a
St cet nina men ceamt
Soe er eee
ee oa ee es
"rhe remaining sevens a rs er arsed wih 0 ate
Peer areca Case
cana
PRELIMINARY EVIDENCE
‘Some evidence ofthe power relations betwen couples appeared wile wt
sill nthe process of ellecting he tapes. During casual conersations wih +
partcpant ster the taping | earn that nll hee couples the men wel
‘ecup the ape ecorders and turned them on and. More significantly 06°!
the tes thatthe men tured the recorders on they did without the Wor
nowledge. The reverse never occured.
teat The Wor Women Do 93
To contol somerstion i not merely to show he pi Tis mae
swing contol ovr the dfniton of he anon npc sh ae net
‘alsa willbe led bout bt whether er will sconveration sa ok
Sater waters it wl ecu. Conover spc dea a anton eg
beimporant The adtion af ape reorder in the home i an ckanpl of
Share i routine station The men cary hd and acvely maloaoed
Sela contol over his nw eat inthe senton
"his researhalo asd ieo cally pvt nteracon becom
raitleta hed pry. be rear Te men more eacnpged ek ne
tps fo poste censoring. snd they mae he oly two adeno ee tt
canol over the resenaton of he data ome, One easel thelehe?
tare orally eorded when he recorers nell Since mote aon
tne spent was enon hse ie fated nti ko el
ty senseaf he conversations, know wien anew tine tepnent began Ore
ton rly eased early al he slck onthe pes mang tea
spa ou earings a erent tne pede ae wane toe
“Sd te nce)
‘cond insane was x more ext lation of male cena
Enipen Ima ror ofesking coupe toblptamerbessepnene it
‘The ror was doubly inst Flt Ie th tpn eal
sy bea or unerstanl th poem ren any Dt een gh
‘tben“on the pr and wee hearing ove oien Second te noe ee
‘ating oka why was interested nthe segment epee eoerig rh
‘lating for. AC ibe time, only knew tat twas an example Sacto,
‘ling and aot now specially what | wane. He never asec hs
{atone became aed a my continued temp mel tone
‘onindeptisising tate could vee the sense of what occured tnd ot
‘crac words were unimportant He cotiued te stcmpe dean ee
‘eng of the neractonreexpesiney, wth conan referees
‘méves saying this or tt Ton hours tooth fm te stanton at
‘ised on Sint me the ep hat had eget
rlnnary ta supe thmon re moe ey hae nen to
rtstcomeration. The men easured that thy knew en he tape need
‘Rus hes when tr itracon woe nae otf Ty
‘etoiceed bower beer he women alo Knew: Fries seek
shy atenped wo cml my Inepeation of he apes
FINDINGS: INTERACTIONAL STRATEGIES
Teal
eau rveled ow rca do he wrk of emenaton
IEGAUE tay ofsoiopeto ne eormaps endorser
ay mls ofthese sete women dimen ses ee
tal betwen testes Comenaton more peewomen, who work harder to make i happen. Talk seems less problematic For
women we Te contol over wen and bow it wil occur. As these fines
reat, tere ae specie ways wo se this inequality in ction
at nee ae problems with generalizing frm three coupes to male:
fea Somerton overall, 1 dos fora numbe of reasons rt ths work
fete many ates for fre sod: Wil ter researchers ind the same
‘Ragen among other hterovexual coupes? Do these pater apes nother
fate elton, hs bees and workers, teachers and students! Are here
Neatmmale conversational dllerences in larger groups and are the pater
re eae serene What will we find in vdeo-aped interactions? Second,
Similac are based onthe conversations of tre coupes they ave
a simed many times by my ova informal observations and by Tepors
ee cr people oftheir experience inal, the ndings aehepfil Since the
soe re que conc, they et be noticed in conversation They ae cuek
MESES people nd particularly women, can igre out whats happening in
thei own interactions.
Asking Questions
“There is an overwhelming difrence between female and male use of
‘ques cv aresourein interaction. Ames ft that all women id was ak
‘Reon. Inthe wansriptthe women asked twoanda half ies the questions
thatthe men di
“bine research (Lak, 1975) suggests that women ask more questions han
soon Lak as interpreted women's question-aking a an indication of thet
sre lingls signal fan internal psychological state resulting from the
act momen. Buta psychological analy i unnecessary 1 explain
Sern ark more questions than men. Since question are produce in
‘Wherscons, we shuld Took fist to how questions function there
"Sucstns are ineractionally powerful trance. They ae among lass f
sitguace’ ike greetings. refed ax standing in a pied relation that they
stern e ae aterance. Questions are pared with answer (Sacks, 1972).
‘Troy deserve” answers. The absence ofa responses naticeable and may te
qeekinied about A question does workin conversation by peninga wor,
Cru sequence, I i a way Wo insure a misma interaction at lest one
On eeyerenc of the tro participants. By asking questions, womet
asnutnen te port ofa response to what they have to say
‘Gee had sted th phenomenon of questions onthe tapes, Latended tomy
ome scuch and discovered the same pater. ied, and sil o ty, reas
srt ne "habit ad found i very dificult, Remarks kept coming OU
tr before could rephrase tem Whent did succeed in making eT
etm en I arually oid not eta response. It became clear hat Task
REAEN te merely ot of habit or rom insecurity but becuse it was ie?
‘hatmy attempt st interstion woud fil 1 didnot
Fishman Interaction The Work Women Do 95,
Asking “D'ya Know"
Inline withthe sso tat chien beret ih oe
rec of Haney Sas 78) doo pe of eon ed
‘Eemivly by crenata conversa opening “Da snow wh” As
‘ih eter qutstonn Kroes for atest trance. Te net Uraoe 8
tren te gutio, wich poe fr yt mther were Te
ieyp "Dunn whee" Wha” "Bula aneer)" Soman
STeoute hash anenerswithan expectant ok orastacment keel me
ste ar eo ret, tl ps te
a ow whats tee prt eqpece GA. rae an
ae praequnce Q-Q-A,raerhan ase
cis poitout that hides of ths devia clever wationo
tir rb of ining ia o mea at he sae ie, thee fi
Stacy scnowlodge ose rence i), Isesponse tothe Wha the
‘Bren nay ay wn they wanted a ayn ir place. ining ch ee
seine nau mn wh sa et
ranetngnuracton ra the diferent iis of percep Tis
sacral tal oi cones to soa at
tention
innings
ge Mey, Ge ort ef abla tat vont Te tnceg
ee ee ees
Ears eeor eames
See SaaS Acie ncn
Sees eres ae aes
‘Ecesing" an ints tow te wer cot same tht he
Se caeu cesarean a er are
‘ingle-handedly to establish the interest of their remarks. The user is sa 3
arses aR eee
eer ae os
sensi Ws Safes oa caplic cdncPecs
Spare eee
Another teraction strategy is the use of the min
amie ome
tere aeten acter
Seat manr a oe
ohne manic eee56 LANGUAGE, GENDER AND SOCIETY
monosyllabic response merely filled tun at pot when needed toe file,
For example, aremaa would make a lenghy remar after which the man
responded withyea,” doing nothing to encourage her, nor to elaborate. Such
‘minimal sponses operate to discourage interaction.
“The women also made this type of minimal response at times, but thei most
feequent ase ofthe minimal response was as “support work" Throughout the
tapes, when the men are talking. the women ar parculriy skilled at inserting
“tums” yeah's," "ols" and other such comments throughout streams oftalk
rather than tthe end, These ae sian fom the inserter tht she is constantly
‘tending to what sad that she demonstrating her partcpation, ber ntrest
inthe interaction andthe speaker. How wel the women do this lo striking
“sek do they mistime ther insertions and cause eve slight veraps. These
tninimal responses occur between the breath ofa speaker, and theres nothing
intone or structure to sugest they are attempting to ake over the take
Making Statements
Finally, 1 would ike to consider statements, terances that do nothing to
incur their own successor the succes ofthe interaction Ofcourse statement
docs some interactional work i fills a tara and provides for
However, sch statements deplay an assumption onthe pat ofthe speaker hat
the attempt wil be succesfl asi it wll be understood, the statement i of
Interest there willbe a erponse. Its asifspeaerscanassumethat everything's
‘working well: sucess i naturally theirs
Inthe transcribed material, the men produced over twice as many statements
asthe women and thy almost always po a respons, which was notre forthe
‘women. For example: many times one or both people wee reading then read
[ssrage alo or commented on it The man's comments often engendered &
Tenay exchange, the woman's seldom din a discussion of thei respective
vias, the man iterll ignored both on
TOPIC INITIATION
Women use many ofthese strategies so frequently because conversation
sneally more problemi for them than for mea, This ean be sen by looking
{what happen to the topics women and men introduce into conversation.
considered an utterance tobe topic initiation if it addressed self 10