PRODUCTION AND OPERATION MANAGEMENT (BA 703)

Name: Rhea Joy Sevilla

The Product Development Process at Google- Joe Faith

Google products is an innovative technology products, investing in a technology products is a risky

decision as many tend to fail. In order of a google to produce new product the company is following a
core practice, hence producing is not that easy that is why they follow the following Criteria.

Product to produce should be

1. Customer Focus
- Focus on the needs of the consumer, produce great products, focus on the adaptation and
figure out how to make money after.
-Focusing on your customer will make them buy and patronize your product
-Concrete customer focus
- What they want
- What will be the customer needs
- What would be the value they can get

2. 10X thinking outside the box

- The new product you will produce should be 10X better than the other.
- Asking the particular product to produce the what and whys
- Makes you start the attributes on what you are trying to build

3. Launce and Iterate

-Early producing a products in order for a learning exercises
- Early Launching will solve your many problems and important for you to have a successful
product.
-Launching a product in a market may not deliver some benefit to customer but can have a
massive impact for continuous improvement.
What is Quality Management / ISO 9001

*Quality Management is where your organization or your product is consistent.

*Total Quality Management is everyone from CEO down have the same mindset for a total quality
management.

Quality Management is about

- Ensuring consistency everywhere you go you gonna get what you expect.

- makes you know if there is error in one product you can rehaul fix the problem easily all the
products or batches

4 Areas of Quality Management

- Quality Planning-what is it that I wanna deliver

- Quality Assurance- what you gonna do and make me sure you
- Quality Control- Finish product meets the criteria
- Quality Improvement- look what you are doing and then creates improvement

ISO 9001

- Is a framework put in place by ISO( international Standard organization

- Meaning equal for quality management
- Any business in the world can be audited in this standard. Hamonizing the process
- Sets criteria for a quality management system

The importance of ISO is that it establishes credibility and trust among consumers, clients and other
business partner.

Context of ISO

Clauses 0 to 3: Introduction, Scope, References, Terms and Definitions

Clause 4: Context of the organization

-Determine external and internal issues, the needs and expectations of interested parties, quality
management system scope and its processes

Clause 5: Leadership and commitment

-Leadership responsibility such as Quality Policy and Leadership responsibilities and commitment. Top
management must demonstrate leadership and commitment, establish and communicate a quality policy, and
ensure responsibilities and authorities are assigned, communicated and understood.
 Clause 6: Planning for the QMS

-Organizational Quality Management System planning to address organizational risks, opportunities,

changes and quality.

Clause 7: Support & resource management

-Providing resources, ensures employees are competent and aware, and includes documented
information to support your quality management system. Learn More:

Clause 8: Operational planning and control

-The plan and control processes needed to meet the requirements for products and services (design and
development, external providers, production and service provision, release of products and services,
nonconforming outputs

Section 9: Performance evaluation

-Requires your organization’s QMS to monitor, measure, analyze, and evaluate your quality management
system. Customer Satisfaction, Effectiveness of Management Review and Internal Audit.

Clause 10: Improvement actions

-Continual improvement. Select opportunities for improvement, take action against nonconformities,
implement corrective actions as necessary, and continually improve your quality management system.

Learnings Application to Actual Workplace

- Producing or launching a new product is not easy as it need thorough study but every product fail and
you improve. Fucos on your product and monetarization will follow.
- Quality of Product is very important as it also determines what company you are it will become your
trademark.
- Customer satisfaction with the quality of your product is important
- Continuous improvement and innovation for a product