Professional Documents
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4. If the complaint is related to human rights violations cited in No. 2, get a written
statement from the complainant about the incident. Get full details of the incident,
complete name and contact details of the complainant, and other pertinent
information.
5. Inform the complainant that he/she will receive an update on actions taken by
the Human Rights Desk / Police Station within three (3) days. Further, inform the
complainant that the update on actions taken may be sent via phone call, text
message, email, or as a last resort, via post mail. Also provide the complainant with
your official telephone/fax numbers, e-mail address, and other contact details.
6. Thank the complainant for reporting the incident / alleged human
rights violation. Express reassurance that the Human Rights Desk would
closely monitor the actions that will be taken by the appropriate police
units or government agencies that will handle the complaint or report
of alleged human rights violation.