O650: Operations Management / Summer 2023

HOMEWORK ASSIGNMENT #3

Submission:
• How: Only Through A2L (submission folder will be created)
• Due Date: Thursday, June 8th at 23:59
• Computations: Please note that you cannot use Excel for calculations (you can use it mainly
for plotting). You need to show your calculations manually (handwritten or typed).
However, if there are too many SIMILAR calculations (e.g., using the same formula), then
you can illustrate your calculations for at least two instances manually and do the rest using
Excel.
Solved Problems 2023-05-30, 11:12 AM

Problem 2
QUESTION 1 (20charts
Control Points)
for sample mean and range. Processing new accounts at a bank is intended to
Processing average 10 minutes each. Five samples of four observations each have been taken. Use the
new accounts at a bank is intended to average 10 minutes each. Five samples of four
sample data below in conjunction with Table 10-3 to construct upper and lower control
observations each have been taken. Use the sample data below to construct upper and lower control limits
limits for both sample mean and sample range control charts. Do the results suggest that
for both mean and range
the process is incontrol charts. Do the results suggest that the process is in control?
control?

Sample 1 Sample 2 Sample 3 Sample 4 Sample 5

10.2 10.3 9.7 9.9 9.8

9.9 9.8 9.9 10.3 10.2

9.8 9.9 9.9 10.1 10.3

10.1 10.4 10.1 10.5 9.7

Totals ...... 40.0 40.4 39.6 40.8 40.0

QUESTION 2 (35 Points)

A grinding and deburring operation is monitored using a mean and a range chart. Six samples of 20
observations have been obtained, and the sample means and ranges computed:

SAMPLE MEAN RANGE

1 3.06 0.42
2 3.15 0.50
3 3.11 0.41
4 3.13 0.46
5 3.06 0.46
6 3.09 0.45
a) Determine upper and lower control limits for the mean and range charts assuming 3-s control
limits.
b) Is the process in control?
Solution
c) What value of z would give an alpha risk of 3% for the process?
about:srcdoc Page 4 of 17

Page 1 of 2
QUESTION 3 (45 Points)

An Internet service provider is interested in monitoring the length of customer service calls. Every week
the company randomly samples 5 calls received that week. For each call, the length is recorded in minutes:

SAMPLE 1 2 3 4 5
1 17 22 11 19 14
2 25 21 20 15 18
3 19 16 25 10 15
4 17 25 14 25 21
5 25 17 25 17 16
6 17 20 19 22 17
7 20 11 22 11 25
8 13 25 19 24 11
9 22 21 23 11 16
10 15 13 19 24 19
11 16 13 18 14 25
12 17 19 14 19 20
13 18 18 12 25 24
14 19 19 19 24 13
15 15 23 19 22 15
16 10 15 16 15 22
17 15 14 18 24 16
18 12 14 18 13 16
19 21 12 11 19 15
20 13 23 24 18 18

a) Calculate the control limits for the 𝑅-chart.

b) Calculate the control limits for the 𝑋# chart.
c) Does the process appear to be in control? Explain.

Page 2 of 2